I want to know the resolution on case - 41994897

Case-specific resolutions cannot be accessed.

To get the SC-900 exam rescheduled after a cancellation:

1. If the exam was cancelled by Pearson VUE during delivery (for technical or test-center issues), contact Pearson VUE Support directly to request assistance and rescheduling: see the contact options at Pearson VUE support.
2. If the cancellation was related to policy or security (for example, use of prohibited items like phones or headphones), review the email received from Microsoft or Pearson VUE. In such cases, follow the appeal or support instructions provided in that email.
3. If additional help is needed with the Microsoft Certification account or scheduling, use Microsoft Credentials Support: Credentials Support.

Be sure to reschedule as soon as possible and at least 24 hours before the new appointment time to avoid forfeiting the exam fee or voucher.

References:

• An Important Update on Microsoft Training and Certification
• Reschedule and cancellation policies
• Frequently asked questions (FAQs) about online proctored exams
• Exam policies and FAQs
• I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A
• Unexpected Error When Scheduling Exam - Microsoft Q&A
• Certification test cancellation mid way without proper information or warning - Microsoft Q&A
• How to reschedule the exam - Microsoft Q&A