Retake assessment button disabled

The retake option is controlled by the Microsoft Certification exam retake policy and by Pearson VUE’s handling of technical issues during the exam.

Key points from the retake policy:

1. If the exam was failed:
   • The exam can be retaken 24 hours after the first attempt.
   • A 14‑day waiting period applies between all subsequent attempts (up to 5 attempts in a 12‑month period).
   • The exam fee must be paid again for each retake (if applicable).
2. If the exam was disrupted by technical issues (internet or equipment failure):
   • A waiver of the waiting period can be requested only if there were internet connectivity issues or equipment failure and a Pearson VUE case was created during/after the incident.
   • The waiver request must include the Pearson VUE case number.
   • To request the waiting period to be waived, contact Training, Certification, and Program Support via the channel described in the retake policy page.
3. If the exam appointment was missed or not properly cancelled/rescheduled:
   • If the appointment was not rescheduled or cancelled at least 24 hours before the scheduled time, the exam fee (or free offer) is typically forfeited.
   • In such cases, a new exam appointment must be scheduled and paid for (or a new voucher/free offer used, if available).
4. If the “Retake assessment” button is disabled:
   • This usually indicates that either the required waiting period has not yet passed, the maximum number of attempts in 12 months has been reached, or the exam status is still being processed.
   • If there were technical issues and a Pearson VUE case exists, contact Training, Certification, and Program Support with the case number to request a waiting-period waiver.
   • For issues with the specific exam appointment (including technical problems during the exam session), contact Pearson VUE support so they can review the case and advise on rescheduling or retake eligibility.

For your scenario (technical difficulties with computer/internet):

1. Confirm that Pearson VUE created a case for the incident.
2. Use that Pearson VUE case number to request a waiver of the waiting period from Training, Certification, and Program Support, as described in the retake policy.
3. If the exam appointment was cancelled by Pearson VUE due to technical issues, the voucher or fee is typically reinstated; if not, a new appointment must be scheduled and paid for.

References:

• Exam and Applied Skills assessment lab retake policies
• Exam scoring and score reports
• Exam frequently asked questions
• An Important Update on Microsoft Training and Certification
• I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A
• Missed DP-900 exam Can I reschedule it - Microsoft Q&A
• How to reschedule the exam - Microsoft Q&A