Azure Founders Hub Credits Not Updated After Unlocking $5000

Question

Azure Founders Hub Credits Not Updated After Unlocking $5000

Sriyan Rajapaksha 25

I was in Level 1 of the Azure Founders Hub and had used 100% of my Azure credits. As a result, my account was converted to Pay-As-You-Go.

I completed all the required tasks in the Founders Hub portal and submitted them to unlock additional credits. I also received an email confirming that I have unlocked $5000 in Azure credits. However, in the Founders Hub portal, my Azure credits still show as $0 remaining.

Has anyone experienced this issue before? How long does it typically take for the credits to reflect in the portal? Is there anything else I need to do to get the credits applied to my account?

Any guidance would be appreciated. Thanks!

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Answer 1

Anonymous

Hi Sriyan Rajapaksha,

Thank you for reaching out to us on the Microsoft Q&A forum.

If you have received confirmation that you have unlocked $5,000 in Azure credits but the Founders Hub portal still shows a remaining balance of $0, please ensure that you have activated the new credits by completing the activation process in the Founders Hub portal. Sign in to the portal, check the Home page for any "Activate Azure Account" option, and follow the activation steps. Additionally, keep in mind that the updated credit balance may sometimes reflect in the Azure Sponsorship Portal rather than directly in the Founders Hub portal. Visit Microsoft Azure Sponsorships Balance to confirm whether the new credits have been applied to your account.

If the issue persists, we recommend reaching out to Microsoft support for further assistance Submit Support Request.

Please reach out to us if you have any other queries.

If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.

Sriyan Rajapaksha 25 Reputation points

2025-03-04T21:30:42.14+00:00

Thank you for the response. Apparently it was a sync issue and got resolved by creating a ticket. Thank you for the support.
Anonymous

2025-03-05T05:22:39.07+00:00

Hi Sriyan Rajapaksha,

Glad to hear that your issue got resolved. Please don't hesitate to reach out to us if you have any further queries.

Thank you
Rambod Sharifi 0 Reputation points

2025-04-10T18:48:48.0866667+00:00

Hello,

I recently received $5,000 in Azure credits through both the Startups Founders Hub and the Azure Sponsorships platform. However, these credits are not appearing in my Azure control panel.

Could you please assist me in resolving this issue?
Anonymous

2025-04-11T01:16:44.5066667+00:00

Please ensure that you are signed in with the correct Azure Sponsorship account that is registered for your benefits.

Kindly note that only account owners have access to the Azure Sponsorship Portal. To view or manage your credits in the Founders Hub, make sure you are logged in with the appropriate registered account. If you’re still unable to see the updated credit balance, the issue may be related to a synchronization delay within the Founders Hub portal.

Please refer to the following doc, Azure Activation FAQs