Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
refund subscription
My annual payment went to wrong account. Repeated payment and again went to wrong account. I need refund immediately for $99.99 twice
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
How do I open my email with one click like I used to?
I used to be able to open my emails with one click. Now I have to double-click, and it takes me to a different window, which I don't want. Also, the links don't work when I click on them. How do I fix this?
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
AI answer
Unable to Sign In Due to Parental Consent Verification Loop
Hello Microsoft Support, I need help with my Microsoft account I am unable to sign in because Microsoft keeps asking me to complete parental consent verification. I have tried both available options: completing the verification directly and sending a…
Microsoft 365 and Office | Microsoft Family Safety | For home | iOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
PowerPoint for Mac – Presenter View layout changed, and Next Slide preview and Speaker Notes are missing
Hello, I'm experiencing a persistent issue with Presenter View in PowerPoint for Mac (Microsoft 365), and I haven't been able to restore its original layout. Previously, Presenter View displayed the current slide on the left, the next slide preview in…
Microsoft 365 and Office | PowerPoint | Other | MacOS
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
Office 2021 perpetual version no longer working
My office 2021 on MacOs 27 is supposed to have a perpetual license. I know the end of support has arrived but the apps are supposed to continue working. I can open files but cannot edit or save them? How can I resolve this?
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Copilot cannot generate or edit images that include real people (july 2026)
Suddenly I can no longer add an image to copilot and ask to edit it, it says "I cannot generate or edit images that include real people.The photo you uploaded shows a real person, so I’m not allowed to replace the background or modify the image…
Microsoft Copilot | Other
Need activation date and warranty
I bought a new microsoft laptop from flipkart received on dated 14/10/2026. My laptop serial no: <moderator: PII removed>(carton id/sscc: (00)<moderator: PII removed>. Now i want to know the activation date and expiring date of my said…
Surface | Surface Laptop | Install and update
emails concerning outlook system and losing email access
outlook 2026 sent this: We have updated our network server. Our records indicate that your email is not on the latest version. Please note that the old version will stop functioning on October 28, 2026. To validate your account, please click the button…
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
MSIX app stuck "In certification" for 5+ business days; support ticket page (Engage Center) does not load
Hello, our MSIX desktop app (Store ID 9NL62L2T1W43) was submitted for certification on October 19, 2026 (first submission). Pre-processing completed, but it has remained "In certification" for more than 5 business days, with no certification…
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
setInterval countdown falls behind in Edge when the tab is inactive
Hi all, I am building a small browser game (can check it at free krillion) where each round lasts 25 seconds. The countdown is a plain setInterval that subtracts 1 from a "remaining" variable every 1000 ms and ends the round when it reaches…
Microsoft Edge | Speed and responsiveness | Windows 11
Improving performance and responsiveness of Edge on Windows 11
AZ-104 certification expired due to missing notification emails - Engage Center No Access error
certificate expired on August 4, 2026 because you received no courtesy reminder emails, and that you are completely blocked from logging a private ticket due to the Engage Center error
Azure | Azure Training
Training: Instruction to develop new skills.
AI answer
Locked out of Purchased Word software
Why am I locked out of my purchased Microsoft Word software?
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
Disable Authericator app for account [Moderator note: Personally Identifiable Information removed]@edu.mon.bg
Please disable it im 11 years old and i cant log in to teams to join my online classes Moved from Microsoft Security | Microsoft Authenticator
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Microsoft store is blocked
how do I unblock Microsoft store if my admin or IT has blocked it?
Windows for home | Other | Apps
Cannot send or receive email
I am unable to send or receive emails. Our admin account is not able to access the admin center to create a ticket. We haven't been able to send or receive emails since Thursday, Nov 22nd, 2026. We are not able to get live support and this is really…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Unable to sign in into OneDrive : error 0x8004de40
i am unable to sign in to my One drive on my laptop. it is opening the same on web but not on the app. i have tried uninstalling it and reinstalling it, but to no use. signed in once with my work email but after that i haven't been able to sign in my…
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
Issue Title: Trouble Logging In to My Account
My issue is that I need help with a problem, and I would like someone to explain it clearly and help me find a solution. I will not share any private or sensitive information.
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
AI answer
Data Residency and Data Location for GoDaddy-mamaged MS365 Tenant – ISO 27001 Audit
Hi - We require tenant-specific confirmation of data residency and data location for Microsoft 365 tenant as audit evidence for ISO/IEC 27001. Our Microsoft 365 environment is managed through GoDaddy, so we don't have access to the admin center, and…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Course Achievements
Where do I need to go to view all of my achievements to date? This question is related to the following Learning Module
Community Center | Discuss the Q&A site | Get started on Q&A
Initial steps or instructions to begin using Microsoft Q&A
DISPLAY READS 2 MONITORS NO SUCCESS YET EXTENDED DISPLAY WORKING
is there a way to maneuver around possibly getting a compatible app for playstore to work with amazon basics screen monitor usually successfully extending dual display connecting onto windows 11+ laptop, all properly updated software also every manual…