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refund subscription

My annual payment went to wrong account. Repeated payment and again went to wrong account. I need refund immediately for $99.99 twice

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-26T00:33:17.7166667+00:00
cathy Martinez 0 Reputation points
commented 2026-10-26T00:37:44.13+00:00
cathy Martinez 0 Reputation points
1 answer

How do I open my email with one click like I used to?

I used to be able to open my emails with one click. Now I have to double-click, and it takes me to a different window, which I don't want. Also, the links don't work when I click on them. How do I fix this?

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-26T00:36:46.85+00:00
Penny Brandon 0 Reputation points
answered 2026-10-26T00:37:33.1+00:00

AI answer

0 answers

Unable to Sign In Due to Parental Consent Verification Loop

Hello Microsoft Support, I need help with my Microsoft account I am unable to sign in because Microsoft keeps asking me to complete parental consent verification. I have tried both available options: completing the verification directly and sending a…

Microsoft 365 and Office | Microsoft Family Safety | For home | iOS
Microsoft 365 and Office | Microsoft Family Safety | For home | iOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

67 questions
asked 2026-10-26T00:30:05.0433333+00:00
Patthareeya Kooburat 0 Reputation points
edited the question 2026-10-26T00:36:23.41+00:00
Patthareeya Kooburat 0 Reputation points
1 answer

PowerPoint for Mac – Presenter View layout changed, and Next Slide preview and Speaker Notes are missing

Hello, I'm experiencing a persistent issue with Presenter View in PowerPoint for Mac (Microsoft 365), and I haven't been able to restore its original layout. Previously, Presenter View displayed the current slide on the left, the next slide preview in…

Microsoft 365 and Office | PowerPoint | Other | MacOS
asked 2026-10-26T00:07:39.9533333+00:00
Bárbara Gomes 0 Reputation points
answered 2026-10-26T00:35:20.41+00:00
John Korchok 236.8K Reputation points Volunteer Moderator
9 answers

Office 2021 perpetual version no longer working

My office 2021 on MacOs 27 is supposed to have a perpetual license. I know the end of support has arrived but the apps are supposed to continue working. I can open files but cannot edit or save them? How can I resolve this?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-22T18:32:58.6166667+00:00
CS 20 Reputation points
commented 2026-10-26T00:34:57.4466667+00:00
Mike C 0 Reputation points
1 answer

Copilot cannot generate or edit images that include real people (july 2026)

Suddenly I can no longer add an image to copilot and ask to edit it, it says "I cannot generate or edit images that include real people.The photo you uploaded shows a real person, so I’m not allowed to replace the background or modify the image…

Microsoft Copilot | Other
asked 2026-07-31T20:18:48.2733333+00:00
M Vipera 0 Reputation points
commented 2026-10-26T00:34:49.7466667+00:00
BJH 0 Reputation points
1 answer

Need activation date and warranty

I bought a new microsoft laptop from flipkart received on dated 14/10/2026. My laptop serial no: <moderator: PII removed>(carton id/sscc: (00)<moderator: PII removed>. Now i want to know the activation date and expiring date of my said…

Surface | Surface Laptop | Install and update
asked 2026-10-25T09:30:19.5966667+00:00
Sanjay Kumar Nath 0 Reputation points
edited an answer 2026-10-26T00:33:26.55+00:00
Norah-L 12,220 Reputation points Microsoft External Staff Moderator
2 answers

emails concerning outlook system and losing email access

outlook 2026 sent this: We have updated our network server. Our records indicate that your email is not on the latest version. Please note that the old version will stop functioning on October 28, 2026. To validate your account, please click the button…

Outlook | Web | Outlook.com | Email
asked 2026-10-26T00:00:05.8666667+00:00
Dwayne James 0 Reputation points
answered 2026-10-26T00:33:24.25+00:00
EmilyS726 275.5K Reputation points Independent Advisor
0 answers

MSIX app stuck "In certification" for 5+ business days; support ticket page (Engage Center) does not load

Hello, our MSIX desktop app (Store ID 9NL62L2T1W43) was submitted for certification on October 19, 2026 (first submission). Pre-processing completed, but it has remained "In certification" for more than 5 business days, with no certification…

Microsoft Partner Center | Other
asked 2026-10-26T00:32:19.05+00:00
Serkan GÜNGÖR 0 Reputation points
1 answer One of the answers was accepted by the question author.

setInterval countdown falls behind in Edge when the tab is inactive

Hi all, I am building a small browser game (can check it at free krillion) where each round lasts 25 seconds. The countdown is a plain setInterval that subtracts 1 from a "remaining" variable every 1000 ms and ends the round when it reaches…

Microsoft Edge | Speed and responsiveness | Windows 11
asked 2026-10-24T03:40:22.3633333+00:00
Muhammad Zayn 20 Reputation points
edited the question 2026-10-26T00:30:49.9966667+00:00
Jay Pham (WICLOUD CORPORATION) 4,680 Reputation points Microsoft External Staff Moderator
1 answer

AZ-104 certification expired due to missing notification emails - Engage Center No Access error

certificate expired on August 4, 2026 because you received no courtesy reminder emails, and that you are completely blocked from logging a private ticket due to the Engage Center error

Azure | Azure Training
asked 2026-10-26T00:29:05.7833333+00:00
D Guru Vamseedhar Reddy 0 Reputation points
answered 2026-10-26T00:30:48.2433333+00:00

AI answer

3 answers

Locked out of Purchased Word software

Why am I locked out of my purchased Microsoft Word software?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-22T23:21:35.27+00:00
Doug Poisson 5 Reputation points
answered 2026-10-26T00:29:52.44+00:00
Doug Poisson 5 Reputation points
1 answer

Disable Authericator app for account [Moderator note: Personally Identifiable Information removed]@edu.mon.bg

Please disable it im 11 years old and i cant log in to teams to join my online classes Moved from Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-22T18:56:01.3+00:00
terzievivaylo 0 Reputation points
edited the question 2026-10-26T00:29:47.41+00:00
Jade Ng 16,410 Reputation points Microsoft External Staff Moderator
4 answers

Microsoft store is blocked

how do I unblock Microsoft store if my admin or IT has blocked it?

Windows for home | Other | Apps
asked 2026-04-02T13:58:37.7166667+00:00
commented 2026-10-26T00:24:15.77+00:00
Vui, Reno 0 Reputation points
1 answer

Cannot send or receive email

I am unable to send or receive emails. Our admin account is not able to access the admin center to create a ticket. We haven't been able to send or receive emails since Thursday, Nov 22nd, 2026. We are not able to get live support and this is really…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-25T22:38:20.9666667+00:00
Kasamba Sikapizye 0 Reputation points
edited the question 2026-10-26T00:23:26.9633333+00:00
Jade Ng 16,410 Reputation points Microsoft External Staff Moderator
0 answers

Unable to sign in into OneDrive : error 0x8004de40

i am unable to sign in to my One drive on my laptop. it is opening the same on web but not on the app. i have tried uninstalling it and reinstalling it, but to no use. signed in once with my work email but after that i haven't been able to sign in my…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-26T00:23:14.68+00:00
Isha Grewal 0 Reputation points
2 answers

Issue Title: Trouble Logging In to My Account

My issue is that I need help with a problem, and I would like someone to explain it clearly and help me find a solution. I will not share any private or sensitive information.

Microsoft Edge | Other | Windows 11
asked 2026-10-26T00:20:19.73+00:00
Vui, Reno 0 Reputation points
answered 2026-10-26T00:22:36.11+00:00

AI answer

1 answer

Data Residency and Data Location for GoDaddy-mamaged MS365 Tenant – ISO 27001 Audit

Hi - We require tenant-specific confirmation of data residency and data location for Microsoft 365 tenant as audit evidence for ISO/IEC 27001. Our Microsoft 365 environment is managed through GoDaddy, so we don't have access to the admin center, and…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-25T08:41:07.63+00:00
Ehab AbdelHafez 0 Reputation points
edited an answer 2026-10-26T00:21:30.7366667+00:00
Teddie Dang 1,885 Reputation points Independent Advisor
2 answers

Course Achievements

Where do I need to go to view all of my achievements to date? This question is related to the following Learning Module

Community Center | Discuss the Q&A site | Get started on Q&A
asked 2026-10-25T23:27:04.84+00:00
Mott, Lloyd 0 Reputation points
answered 2026-10-26T00:19:41.14+00:00
Marcin Policht 111.4K Reputation points MVP Volunteer Moderator
0 answers

DISPLAY READS 2 MONITORS NO SUCCESS YET EXTENDED DISPLAY WORKING

is there a way to maneuver around possibly getting a compatible app for playstore to work with amazon basics screen monitor usually successfully extending dual display connecting onto windows 11+ laptop, all properly updated software also every manual…

Windows development | Windows Open Specifications
asked 2026-10-26T00:19:07.8966667+00:00
Christopher Battin 0 Reputation points