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Have paid for Microsoft 365 twice but cannot access

I have now paid for Microsoft 365 twice, because although the payment has gone through PayPal, it is not registering, and keeps prompting me to upgrade. When I upgrade, it won't accept my email address as login and goes round in circles. My payments are…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-08T10:37:02.3966667+00:00
Carlie Grindey 0 Reputation points
answered 2026-07-08T11:13:56.3+00:00
John Jefferson Doyon 77,025 Reputation points Independent Advisor
0 answers

Azure API Management Developer Portal self-sign-up creates Pending users with empty identities[] and no confirmation email

We have an Azure API Management Basic SKU instance in North Europe using the new Developer Portal with the built-in Username and password identity provider. The self-service registration workflow worked correctly for several months but stopped working…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,792 questions
asked 2026-07-08T10:44:30.96+00:00
Paul Gaffney 0 Reputation points
edited a comment 2026-07-08T11:13:08.7466667+00:00
Vallepu Venkateswarlu 10,260 Reputation points Microsoft External Staff Moderator
2 answers

UNABLE TO SEE TRANSFER SPEED AND GRAFH IN MS FILE EXPLORER

File Explorer no longer displays transfer speed when copying files from PC to an Android phone over USB (MTP). Earlier Windows versions/builds showed the transfer speed.How to solve this.

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-07-07T10:12:07.2066667+00:00
Shyam 0 Reputation points
commented 2026-07-08T11:13:07.1766667+00:00
Shyam 0 Reputation points
1 answer

Database Latency issue

We are trying this sql database as centralized as we want the flow of data from different regions through the database. Right now this server is in west europe and we are trying to access in India and China at this time, In India the latency is about 5-6…

Azure SQL Database
asked 2026-07-03T09:59:36.6866667+00:00
Dhruv Garg 0 Reputation points
commented 2026-07-08T11:12:59.0166667+00:00
Manoj Kumar Boyini 18,595 Reputation points Microsoft External Staff Moderator
2 answers

Azure Voice Live STT: How to enforce a hard per-session language lock (es-ES only)?

Issue context: We are using Azure Voice Live realtime STT in production voice sessions and need strict monolingual behavior per session. Observed behavior: We send session.update with input_audio_transcription.language set to es-ES. We also set…

Azure Speech in Foundry Tools
asked 2026-07-01T09:06:04.2966667+00:00
Jurado, Jose Luis 0 Reputation points
edited a comment 2026-07-08T11:12:33.7333333+00:00
Jurado, Jose Luis 0 Reputation points
0 answers

ecompany store website

Would you be able to give me an idea when the ecompany store from microsoft will be up and running again, as I need to purchase software. Thanks.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-08T11:11:43.8566667+00:00
Damian McCann 0 Reputation points
0 answers

Hotmail Account

Hi, Please can someone urgently assist. I'm trying to login to hotmail on a new device but forgot the password. I have MFA on the account with 2 verification methods. Both are my mobile number but one has 11 digits and one has 12 digits (so won't work…

Outlook | Web | Outlook.com | Email
asked 2026-07-08T11:10:53.5833333+00:00
Dominique Shaw 0 Reputation points
2 answers One of the answers was accepted by the question author.

Wanted to disable microsoft store for all users & if i create new user Login also it should not come

complete Microsoft store disable for all user and new user created in local or logged in domain also it should not reapper please give me the solution for this .

Windows for business | Windows Client for IT Pros | Devices and deployment | System management components
asked 2026-07-07T08:20:12.91+00:00
Chandra Reddy 20 Reputation points
answered 2026-07-08T11:10:37.81+00:00
Chandra Reddy 20 Reputation points
1 answer

Change of billing method

I relocated to another country. I was able to edit my account details and to set the new billing and shipping addresses. When I try to move the payment method of my 365 subscription to a new credit card or to Paypal using the new credit card, I am…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-08T10:00:07.7033333+00:00
Paolo Ossola 0 Reputation points
answered 2026-07-08T11:10:18.1466667+00:00
John Jefferson Doyon 77,025 Reputation points Independent Advisor
0 answers

Azure Document Intelligence OCR for official seals/stamps problem

We are using Azure Document Intelligence to perform OCR recognition on application forms and receipt documents. However, we have encountered a scenario where the recognition accuracy is somewhat low, and we would like to check if there are any available…

Azure Document Intelligence in Foundry Tools
asked 2026-07-08T09:30:41.9166667+00:00
Liu, Mingxing | Barry | CNTD 0 Reputation points
edited a comment 2026-07-08T11:10:14.0566667+00:00
Karnam Venkata Rajeswari 4,510 Reputation points Microsoft External Staff Moderator
0 answers

Comment feature on Loop Mobile

We have recently incorporated Microsoft Loop to our organisations Teams but are unable to comment on a Loop page using our mobile. This is a very important feature that we need. When we open a page on mobile, it gives an option to comment on the titles…

Microsoft 365 and Office | Loop | For business
Microsoft 365 and Office | Loop | For business

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

438 questions
asked 2026-07-08T11:09:55.0166667+00:00
NIE 0 Reputation points
1 answer

Excel formula.

In excel, I use a formula. I want to reference values that have two properties, one is a value (%) used in a calculation (formula) the other needs some recognition so the formula can be copied down. Here is an example: A (apples) are 20%, B (bananas) are…

Microsoft 365 and Office | Excel | For education | Windows
asked 2026-07-07T13:32:15.5166667+00:00
steven dowsett 0 Reputation points
edited a comment 2026-07-08T11:09:54.3066667+00:00
Parth Parmar 0 Reputation points
1 answer

Where can I find learning paths or study references for Exam AB-620 (Copilot Studio Beta)?

Hello, I have scheduled my exam for "Exam AB-620: Designing and Building Integrated AI Agent Solutions in Copilot Studio (beta)". Since this is a new beta exam, I am having trouble locating the structured learning paths, tutorials, or official…

Community Center | Not monitored
asked 2026-07-08T10:57:26.89+00:00
Turki AL-KATHRI 0 Reputation points
answered 2026-07-08T11:09:22.5333333+00:00
Marcin Policht 95,355 Reputation points MVP Volunteer Moderator
0 answers

No sound on Windows 11 — tried all fixes, still no audio device

No sound on Windows 11 — tried all fixes, still no audio device Hi, I’m having a persistent audio issue on Windows 11 that has lasted for two weeks. My Bluetooth headset (YT18) connects successfully, shows 100% battery, and appears as the default input…

Windows for home | Windows 11 | Devices and drivers
asked 2026-07-08T11:08:40.71+00:00
john ch 0 Reputation points
0 answers

YOU NEED TO SEE THIS

This is what I wrote to Microsoft Im buying a new copy windows 11 and ahaving a FRIEND install it. .And after that with your tear 2 tech and messing up my computer I had told you several times to your whole staff that answered my calls and put me in the…

Windows for home | Windows 11 | Recovery and backup
asked 2026-07-08T11:08:31.9466667+00:00
Michael Peyton 0 Reputation points
0 answers

how to fix 0x80070005

Hiya, ive been having this error code for about a week now, and ive tried multiple fixes, including: wsreset, running dsim codes, and even adding more ram to my computer, but i just cant get it to fix. Whats frustrating is that it has also worked on a VM…

Windows for home | Windows 11 | Microsoft Store
asked 2026-07-08T11:08:30.9833333+00:00
Riley Thomas 0 Reputation points
1 answer One of the answers was accepted by the question author.

Azure Notification Hubs FCM v1: Portal Test Send shows "0 passed, 0 failed" and metric "FCMv1 Invalid Notification Format" — Firebase Console works with same token

Summary We are integrating Azure Notification Hubs (FCM v1) for Android push in a React Native (Expo) app. Firebase Console test campaigns deliver notifications successfully to the same device using the same FCM registration token. Azure Notification…

Azure Notification Hubs
Azure Notification Hubs

An Azure service that is used to send push notifications to all major platforms from the cloud or on-premises environments.

414 questions
asked 2026-07-07T12:22:04.8433333+00:00
Zuozhen 0 Reputation points
accepted 2026-07-08T11:07:22.23+00:00
Zuozhen 0 Reputation points
1 answer

Version History How do I to stop people seeing version history in a word document

How do I to stop people seeing version history in a word document?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-08T10:16:15.4333333+00:00
Kay Sharman-Davies 0 Reputation points
answered 2026-07-08T11:07:19.8633333+00:00
John Jefferson Doyon 77,025 Reputation points Independent Advisor
1 answer

Unable to activate Windows 10 following motherboard change.

Hi All, I recently changed my motherboard due to the previous one failing on me. I now need to reactivate windows, but it seems like I never linked it to my Microsoft account. I have a retail key, but I have long since lost the actual physical product…

Windows for home | Windows 10 | Licensing and activation
asked 2026-07-08T10:31:36.8433333+00:00
Daniel Luo 0 Reputation points
answered 2026-07-08T11:06:16.42+00:00
DaveM121 900K Reputation points Independent Advisor
2 answers

Our postgresql flexible server stuck in starting state for +24 hours

We tried changing the compute resource from B2ms to B2, since then the service has been stuck in starting state

Azure Database for PostgreSQL
asked 2026-07-08T09:03:25.35+00:00
Sebastian Loef 0 Reputation points
answered 2026-07-08T11:05:37.4566667+00:00
Richard Röntsch 0 Reputation points