Azure Virtual Machine cannot connect through RDP Or Bastion

Question

Cannot connect to the VM using Bastion or RDP. Only can access using console with CMD. VM up and running. Can be access file share and remote mapping for registry as well as computer managment console.

Answer 1

if you already apply above all steps then

May be this will be helpful
Please check the NSG rules for RDP and port like 443
What is showing in Boot Diagnostic (able to see Window screen)
Check any firewall blocking the VM IP
Lastly take if backup is enable try to restore or (take the snapshot of disk) use redeploy and reapply as per your convivence.

Answer 2

Hello @GihanPathirana-860,

Is there any specific error you get when you try to connect using RDP or bastion? If you have already tried all the first hand troubleshooting for RDP issue, I would suggest trying the PowerShell method described here https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-connection#troubleshoot-using-azure-powershell

Answer 3

Hi AndreasBaumgarten,

Already tried all the above steps and does not resolve the issue.

Thanks!

Answer 4

Hi @Gihan Pathirana ,

maybe one of the links is helpful:
https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-connection
https://learn.microsoft.com/en-us/azure/bastion/troubleshoot

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 5

Hi andreasbaumgarten,

Windows server 2016. Its GUI not core.

Thanks!