Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,435 questions
0 answers
up arrow on outlook outbox
why does an up arrow appear in right upper corner of outlook outbox
Microsoft 365 and Office | Other
asked
2026-10-24T19:18:40.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 46%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
August Bonanducci
0
Reputation points
asked
2026-10-24T19:18:40.7166667+00:00
August Bonanducci
0
Reputation points
3 answers
How to prevent downloading software on an HP Laptop
My teen daughter has a HP Laptop running Windows. I am the administrator of her laptop using my Microsoft account. I would like to prevent her from downloading software/programs onto it (we've talked about not downloading things but she is an impulsive…
Windows for home | Windows 11 | Family and online safety
905 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 73%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
4 answers
Urgent - unable to login into my Hotmail account, 2FA (authenticator apps, can be used) but have two mobile phones connetced
Hi, I need urgent help recovering access to my long-time Hotmail account . I don't remember my password, l reset my mobile, my account has two-step verification (2FA) enabled, I can no longer approve by sign-ins or access recovery options. The system…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,724 questions
asked
2026-08-17T09:02:24.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 96%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Ravinder Dhar
0
Reputation points
edited a comment
2026-10-24T19:18:15.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 69%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Rob Koch
26,190
Reputation points
Volunteer Moderator
2 answers
emails (without attachments) are stuck in outbox
when i try to send an email (no attachments) it goes to the outbox and won't send
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,966 questions
asked
2026-10-24T17:34:16.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 44%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOE%3C/text%3E%3C/svg%3E)
Oly Eichstadt
0
Reputation points
answered
2026-10-24T19:17:30.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
90,145
Reputation points
Independent Advisor
1 answer
How can i get my microsoft home and student 2021 back on my macos
Dear microsoft team, how can i get my microsoft home and student 2021 back? Indont newd mucrosoft 365. You say that microsoft home and student is a life time app, but now you force me to buy the 365, i need my home and student version back please
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,941 questions
asked
2026-10-24T19:16:30.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 48%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Martha Siagian
0
Reputation points
answered
2026-10-24T19:17:16.4033333+00:00
AI answer
2 answers
unable to sign in to Microsoft solitaire
will not me sign in as guest to play games on my pc
Windows for home | Windows 11 | Gaming
5,496 questions
asked
2026-10-24T17:40:13.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 60%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jim Boes
0
Reputation points
answered
2026-10-24T19:17:07.66+00:00
Manoel Barros
22,755
Reputation points
Independent Advisor
0 answers
OUTLOOK ACCOUNT RECOVERY
I need a help regarding my outlook account, I only have this account due to my work related emails. I somehow logged out and I forget the password. While trying to sign in through my phone number otp it's shows this method is currently not working try…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,343 questions
asked
2026-10-24T19:16:47.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 76%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
AMIT MONDAL
0
Reputation points
asked
2026-10-24T19:16:47.74+00:00
AMIT MONDAL
0
Reputation points
3 answers
Account Recovery has been blocked
How do i recover this account, have some indispensable info on here
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,343 questions
asked
2026-10-23T18:08:08.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 24%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Shah, Mahir
0
Reputation points
answered
2026-10-24T19:16:18.8166667+00:00
Hornblower409
17,795
Reputation points
3 answers
cannot get out of locked pin entry screen
wrong password entered, sent to enter pin screen. pin i have is not working but i do have the correct password but cannot get back to login screen. how can I get back to login screen so i can login
Windows for home | Windows 11 | Accounts, profiles, and login
10,392 questions
asked
2026-10-24T00:13:34.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 61%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
Gary Lagasse
0
Reputation points
commented
2026-10-24T19:15:54.0233333+00:00
Jeronimo Fuerte
47,705
Reputation points
Independent Advisor
2 answers
AZ-900 exam stopped at question 5
Hi everyone, I just had my first attempt at the AZ-900 exam online and the proctor ended my session after about 5 minutes (at question 5). During check-in, I was wearing my everyday screen-protection glasses out of habit, not realizing at the moment that…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,521 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 44%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
1 answer
connected with wifi, no internet
I can connect my computer to my wifi, but have no internet
Windows for home | Other | Internet and connectivity
1,254 questions
asked
2026-10-24T19:10:02.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 54%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
James Pasternak
0
Reputation points
answered
2026-10-24T19:10:36.32+00:00
AI answer
1 answer
How do I cancel items in the about to print (Printer HP Smart Tank Plus 651)
How do I cancel items in the printer que (printer HP Smart Tank Plus 651}
Windows for home | Windows 11 | Devices and drivers
24,779 questions
asked
2026-10-24T19:10:20.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 69%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
Richard Woods
0
Reputation points
answered
2026-10-24T19:10:33.1266667+00:00
AI answer
2 answers
how to download power point to my Mac
I don't know how to download power point on my MAc
Microsoft 365 and Office | PowerPoint | For home | MacOS
Microsoft 365 and Office | PowerPoint | For home | MacOS
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
693 questions
asked
2026-10-24T18:22:29.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 83%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Lillo Gemelli
0
Reputation points
answered
2026-10-24T19:09:35.65+00:00
John Jefferson Doyon
90,145
Reputation points
Independent Advisor
2 answers
Bitlocker key
Hi, I am currently locked out of my PC by a BitLocker recovery prompt. My Microsoft account is placed under a 30-day security hold because I requested an update to my security info. Because of this hold, I cannot view my BitLocker recovery key at…
Windows for home | Other | Recovery and backup
703 questions
asked
2026-10-24T18:35:18.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 78%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
The Nameless
0
Reputation points
answered
2026-10-24T19:09:17.6466667+00:00
EmilyS726
275.3K
Reputation points
Independent Advisor
1 answer
Account does not exist anymore after my son did something on xbox
Urgent: Possible Microsoft Account Takeover – Original MSN Email No Longer Recognized I need assistance recovering my personal Microsoft account which appears to have been compromised. My original email address and recovery phone number are no longer…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,549 questions
asked
2026-10-24T19:08:05.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 17%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Elizabeth Brignon
0
Reputation points
answered
2026-10-24T19:09:10.2066667+00:00
AI answer
0 answers
Microsoft Account Taken Over – Attacker Changed Account Identity and Recovery Is Impossible
I really need some help from someone at Microsoft who understands account security and can help escalate a consumer account takeover beyond the standard account recovery process. My son's Outlook/Microsoft account has been compromised. The problem is not…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,343 questions
asked
2026-10-24T19:07:44.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 53%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Adam Bokiniec
0
Reputation points
asked
2026-10-24T19:07:44.13+00:00
Adam Bokiniec
0
Reputation points
0 answers
cannot activate office 2021 on Mac
I tried all suggested actions and still doesn't work. No support from Microsoft - nor any simple and valuable information on the website. Very upsetting.
Microsoft 365 and Office | Access | For home | Other
Microsoft 365 and Office | Access | For home | Other
A family of Microsoft relational database management systems designed for ease of use.
178 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 24%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
4 answers
One of the answers was accepted by the question author.
Office 2021 not working, says my license isn't activated
I purchased Office 2021 a few years ago and it has been working fine. I understand that this version is no longer supported, but it should still be working. It tells me that the license isn't active, and when I asked it to refresh it said "error…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,435 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 82%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
1 answer
Office 2021 Home & Student license suddenly stopped working on Mac
Hi, I purchased Office 2021 Home & Student in December 2021. The product is still listed in my Microsoft account, but none of my Office applications work properly anymore. They report that my Office 2021 license is not supported in this version of…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,941 questions
asked
2026-10-24T18:29:43.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 3%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
Krzysztof Włodarek
0
Reputation points
answered
2026-10-24T19:02:16.4466667+00:00
EmilyS_726
31,945
Reputation points
Volunteer Moderator
0 answers
when i turn on my computer login screen
when i turn on my computer it asks me to login as per usual. but in the last few days it has stopped accepting my password as a single way to login. it ask me to use a verified email, i then click use other method. use my password, it accepts my…
Windows for home | Windows 11 | Accounts, profiles, and login
10,392 questions
asked
2026-10-24T19:01:50.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 5%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Sophie Tinsley
0
Reputation points
asked
2026-10-24T19:01:50.7+00:00
Sophie Tinsley
0
Reputation points