Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
24,888 questions
1 answer
Frustrated sign in problem
I have apparently forgotten my login information, there does not seem to be a way to actually speak with a real person. I have renewed my subscription and want to share it with a family member and have sent at least 4 invites but I have no 6 digit code…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-07T18:31:21.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 77%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
Connie Furmanek
0
Reputation points
answered 2026-06-07T18:31:34.9833333+00:00
AI answer
2 answers
How to fix not getting builder cape after redeeming?
I still haven't gotten my builder cape and it has been 21 hours. Does anyone know how to make it show up? I've redeemed it
Windows for home | Windows 11 | Gaming
4,989 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 69%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 99%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
1 answer
How to get a trophy when we complete a course here ?
How to get a trophy 🏆 after completing a course here ?
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
54,598 questions
asked 2026-06-06T19:00:35.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 76%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
Khushbu Goenka
0
Reputation points
edited the question 2026-06-07T18:31:29.48+00:00
Gérard Oomens
123.1K
Reputation points
Volunteer Moderator
2 answers
Cannot send emails
I have Microsoft outlook on my desktop Mac. The last few days I have been unable to send emails from my imap account
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,544 questions
asked 2026-06-07T17:04:34.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 28.000000000000004%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
debi hrynyk
0
Reputation points
commented 2026-06-07T18:31:22.48+00:00
John Jefferson Doyon
72,275
Reputation points
Independent Advisor
3 answers
CONNECT ME WITH SUPPORT
I cannot get to technical support because it prompts me to log in and then says there is an error with my sign in I have an order number that I am trying to cancel and I cannot figure out how to connect with support to do it
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,275 questions
asked 2026-06-07T16:46:12.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 70%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Merissa Terra
0
Reputation points
answered 2026-06-07T18:31:06.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 24%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Diana Mariz
8,695
Reputation points
Independent Advisor
0 answers
Can't receive emails at all on my outlook account
Account in question: ******@hotmail.com Issue: Can't receive emails I've try reaching out to outlook support, I've made so many ticket in last 3 weeks with no one listening to me, I'm at my wits end. My issue is that I can't receive "any…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,034 questions
asked 2026-06-06T12:22:00.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 10%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
paul parkinson
0
Reputation points
commented 2026-06-07T18:29:54.3333333+00:00
paul parkinson
0
Reputation points
1 answer
Dispute charge
Ive been charged $21.76 by Microsoft*MICR on 06/01 for "purchase" Redmond WA. My card was used. I DID NOT make any order or purchase. Please investigate. THX
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,704 questions
asked 2026-06-07T18:28:55.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 57.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Abdel Ben
0
Reputation points
answered 2026-06-07T18:29:19.6633333+00:00
AI answer
2 answers
OneDrive sign in issue
OneDrive saying not signed in, but when I try to sign it, nothing happens. I have reinstalled it, but same result.
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
15,502 questions
asked 2026-06-07T17:48:05.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 42%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Martin Kreis
0
Reputation points
answered 2026-06-07T18:28:12.2433333+00:00
John Jefferson Doyon
72,275
Reputation points
Independent Advisor
1 answer
Admin Locked out of Family Settings
After signing in to Teams it immediately closed Chrome. Now, I get a Family Safety prompt saying "You'll need to ask to use this app. You can't use Google Chrome because of your family safety settings, but it doesn't hurt to ask" After I…
Windows for home | Windows 11 | Settings
9,752 questions
asked 2026-05-29T00:45:21.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 13%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
James Pollock
0
Reputation points
commented 2026-06-07T18:26:58.5333333+00:00
James Pollock
0
Reputation points
1 answer
Bookmark hyperlinks - "This operation has been cancelled due to restrictions..."
Creating a TOC in Word. When clicking on a bookmarked hyperlink: "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." I've tried the html registry fixes... no fix.…
Microsoft 365 and Office | Word | For education | Windows
Microsoft 365 and Office | Word | For education | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,166 questions
asked 2026-06-07T12:36:12.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 16%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jason Potter
5
Reputation points
commented 2026-06-07T18:26:54.12+00:00
Stefan Blom
342K
Reputation points MVP
Volunteer Moderator
1 answer
Need to change legal last name
Need to change legal last name. First and Last name appearing same.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
54,598 questions
asked 2026-06-07T12:39:42.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 55.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVG%3C/text%3E%3C/svg%3E)
Vivek Gupta
0
Reputation points
edited the question 2026-06-07T18:26:13.6866667+00:00
Gérard Oomens
123.1K
Reputation points
Volunteer Moderator
1 answer
Account has Me Registered Incorrectly as a Child
My Microsoft account thinks I'm a child, but I'm an adult and my registered birthdate is correct.
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
905 questions
asked 2026-06-07T17:34:45.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 65%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHO%3C/text%3E%3C/svg%3E)
Hicks of Marvin
0
Reputation points
answered 2026-06-07T18:25:58.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 72%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Cory Tucker
0
Reputation points
2 answers
Surface diagnostics toolkit: Touch Calibration Error After Display Replacement
Hello, after replacing the display on my Surface device, I ran the Surface Diagnostic Toolkit. Touch Display Setup completed successfully, but Touch Display Calibration failed with Error. Since then, touch does not work on the new display or the…
Surface | Surface Pro | Display and screen
3,584 questions
asked 2026-06-06T18:33:30.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 30%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lukáš Hrňa
0
Reputation points
commented 2026-06-07T18:24:39.5866667+00:00
Lukáš Hrňa
0
Reputation points
2 answers
My Windows Laptop keeps uninstalling updates after I install them. How do I stop this from happening?
My Windows laptop keeps uninstalling updates after I install them. What usually happens is I'll turn on my laptop, go to the Windows Update page in Settings where I will see a list of system updates to install. I'll click the Install all button and maybe…
Windows for home | Windows 11 | Windows update
14,985 questions
asked 2026-06-01T14:05:07.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 49%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Matthew Morris
0
Reputation points
commented 2026-06-07T18:22:35.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Neil D
33,235
Reputation points
Volunteer Moderator
6 answers
when will the robux be restocked
when will the robux be restocked? it has been 1 month already i have saved thousands of points for this pls restock it as soon as possible . thank you
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
7,432 questions
asked 2026-03-18T01:10:44.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 72%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYL%3C/text%3E%3C/svg%3E)
yonten lama
35
Reputation points
commented 2026-06-07T18:20:55.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 54%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TheProBacon
0
Reputation points
2 answers
VMware cause Hypervisor error 0x20001
Hi everyone, On May 27th, 2026, I updated my Windows 11 installation with update KB508973, and after the update I was no longer able to use any of my virtual machines in VMware Workstation. Whenever I try to start a virtual machine, Windows freezes for a…
Windows for home | Windows 11 | Windows update
14,985 questions
asked 2026-06-02T23:33:13.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 23%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Aarón García
0
Reputation points
edited a comment 2026-06-07T18:20:54.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NLogix
0
Reputation points
1 answer
Charged twice for one subscription. Refund and cancel recurring for one.
I'm being charged twice for one account. A yearly charge on my Visa, a monthly on my AMEX. I want a refund and cancellation for the monthly.
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,890 questions
asked 2026-06-07T18:19:26.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 47%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERZ%3C/text%3E%3C/svg%3E)
Ramsey Zinjin
0
Reputation points
answered 2026-06-07T18:19:38.7366667+00:00
AI answer
2 answers
B365 M AORUS ELITE (rev.1.0)
Sure thing! Here's a more casual version: I’ve got an AORUS B365M Elite, and I’m trying to get TPM on for Windows 11. When I switch TPP in the BIOS, the PC reboots but doesn’t save the change. I’ve tried everything: changed the battery, played with…
Windows for home | Windows 11 | Devices and drivers
23,171 questions
asked 2026-06-05T22:55:15.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 22%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Héctor Rodríguez
0
Reputation points
edited the question 2026-06-07T18:19:06.4933333+00:00
Gérard Oomens
123.1K
Reputation points
Volunteer Moderator
2 answers
"WORD has encountered a problem" when trying to copy a file from a web page.
I often copy online articles from the internet to MSWord so I can edit them before printing them. Usually no problem. However, after latest Windows 11 update, I now get "WORD has encountered a problem" when I try to do that. I also got that…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,140 questions
asked 2026-06-06T23:20:30.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 78%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Matthew Sheinin
0
Reputation points
answered 2026-06-07T18:18:42.9666667+00:00
Stefan Blom
342K
Reputation points MVP
Volunteer Moderator
2 answers
Hotmail Account
I have had a Hotmail account for over 25 years but there are significant problems using it now. It won't let me change my password and send emails so I have some stuck in my outbox. Is there a way to change over my Hotmail to an Outlook account and…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,034 questions
asked 2026-06-07T16:43:41.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 55.00000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
nicholas holland
0
Reputation points
answered 2026-06-07T18:18:21.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 94%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
saravana kumar
0
Reputation points