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Being billed for services I dont have access to

I am being billed on a monthly basis by Microsoft. Biggest problem is I no longer have access to the account because I lost my authentication method therefore I am not getting those codes to authenticate so I cannot sign in to cancel the subscription. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-15T09:53:46.36+00:00
Lucia Kay 0 Reputation points
edited the question 2026-06-15T09:55:18.8966667+00:00
Daniel-Vo 6,095 Reputation points Microsoft External Staff Moderator
2 answers

License charge I have no record of

My subscription renews in Feb, Today my bank shows a payment in pending for another renewal which I have no record of can you please advise. Kind regards Mike Jackson

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-15T09:49:22.3966667+00:00
Michael Jackson 0 Reputation points
answered 2026-06-15T09:55:08.34+00:00
Michael Jackson 0 Reputation points
3 answers

Sql Server Billing is very incorrect

I have a resource group with a SQL Server and a SQL Server Database. For my SQL Server Database, I have selected general purpose (most budget friendly), serverless, 1 max vcore 8GB allocated space. Under compute + storage it has an estimated storage…

Azure SQL Database
asked 2026-06-05T21:35:58.08+00:00
Dejan Popovic 0 Reputation points
edited an answer 2026-06-15T09:55:01.0133333+00:00
Lakshma Reddy Vattijonnala 590 Reputation points Microsoft External Staff Moderator
0 answers

Outlook Account Recovery

Hello, my Outlook account has been blocked or hacked, and I can't seem to recover it. I've tried to recover it using the forms, but it's not working. It's really important that I get my Outlook email account back. The Outlook account I want to recover is…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-15T09:54:39.24+00:00
Oksana Babiuk 0 Reputation points
0 answers

I have purchased Microsoft 365 and paid but it won't activate on my MacAir

I purchased Mircosoft 365, downloaded but it won't activate on my MacAir laptop (2024). I previously had a subscription which lapsed 2 months ago but I have now re-purchased and it won't let me activiate it so excel is not operational etc.

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-06-15T09:54:32.7266667+00:00
Karen Boal 0 Reputation points
2 answers

SUDDEN LARGE LOSS (200GB overnight) C-DRIVE DISK SPACE

Yesterday my C-drive had 752GB of space but today I noticed overnight it went to 552 GB....I have not downloaded any new software or done anything....though it does look like my computer did a self restart overnight but not sure why.....how did I lose so…

Windows for home | Other | Files, folders, and storage
asked 2026-06-12T22:28:48.4166667+00:00
Deno#23 0 Reputation points
answered 2026-06-15T09:54:32.1533333+00:00
Lychee-Ng 21,645 Reputation points Microsoft External Staff Moderator
1 answer

Reqquest Payment receipt

I have one charges on my credit card and I can't locate the receipts anywhere. I can share the last 4 digits of the card, the purchase amounts, and transaction dates.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-15T04:47:03.2566667+00:00
Htet Ko Oo 0 Reputation points
answered 2026-06-15T09:53:58.15+00:00
Kai-H 19,215 Reputation points Microsoft External Staff Moderator
9 answers One of the answers was accepted by the question author.

WinRE update KB5098815 fails to install (Win10 22H2 w/ ESU)

This is the fourth time in less than one year that I’ve had trouble installing a WinRE update. I am most definitely cursed. A quick rundown, because I don’t know what might be relevant info at this point: Last August, I re-imaged my system drive using…

Windows for home | Windows 10 | Windows update
asked 2026-06-11T14:31:20.8266667+00:00
JoMcKen-9333 60 Reputation points
commented 2026-06-15T09:53:43.5066667+00:00
JoMcKen-9333 60 Reputation points
2 answers

Why does an old profile picture still keep appearing

I created a hotmail account back in the early 2000's. Even when I go to delete, remove, update and remove the profile photo, it still keeps the original old one attached. I need to remove this from my account indefinitely so it doesn't appear. How do I…

Outlook | Web | Outlook.com | Settings
asked 2026-06-09T10:30:22.2366667+00:00
Becky Papaspyrou 0 Reputation points
commented 2026-06-15T09:53:15.84+00:00
Becky Papaspyrou 0 Reputation points
2 answers

Not Receiving all Emails

Hi, I receive most emails but not all. I am not receiving emails like when a website/provider needs to send for confirmation for my account or reset password emails. But appear to be receiving all other emails. I have checked rules/settings but nothing…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-15T08:44:24.8533333+00:00
Chloe Kirkland 0 Reputation points
answered 2026-06-15T09:53:06.2766667+00:00
Sumit D - IA 170.7K Reputation points Independent Advisor
1 answer

something went wrong. please try again.

點解Copilot一直係咁something went wrong. please try again.

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-06-15T03:29:54.38+00:00
Tsang, Man [CTR] 0 Reputation points
answered 2026-06-15T09:52:46.6333333+00:00
Henry-N 13,980 Reputation points Microsoft External Staff Moderator
3 answers

Stuck in parental loop

I am the only adult in the house and I think I have a family account with my kids added, but I it won't let me sign in because there is a parental restriction even though I am the parent . [Moderator edit: Changed tags from: Microsoft Security ]

Windows for home | Windows 11 | Family and online safety
asked 2026-06-14T06:55:14.3366667+00:00
Keru Singe 0 Reputation points
answered 2026-06-15T09:52:26.1466667+00:00
Thomas4-N 17,280 Reputation points Microsoft External Staff Moderator
1 answer

no signal on monitor

hello so i recently got this monitor on fb marketplace and when i plug in my dp into it my monitor says no signal. its getting really annoying because i would have to unplug my dp everytime. the dp is new and i bought it on amazon i checked the monitor…

Windows for home | Windows 11 | Display and graphics
asked 2026-06-15T09:18:43.0966667+00:00
bendie 5 Reputation points
answered 2026-06-15T09:51:51.91+00:00
DaveM121 890.1K Reputation points Independent Advisor
2 answers

All outlook accounts in my Not For Profit Plan can no longer login

Quite suddenly the 5 email accounts attached to our Microsoft NFP license have been signed out of all mobile apps, and are unable to log in via browser. The error returned says the Users have no licenses or mailboxes. When I as the admin, log in to 365…

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-15T08:54:52.8166667+00:00
BSPS 0 Reputation points
answered 2026-06-15T09:51:37.5166667+00:00
Tamara-Hu 16,115 Reputation points Microsoft External Staff Moderator
1 answer

I am trying to set up Microsoft Purview on Fabric data and get the following error: Exception when processing request: ErrorCode:(3871) UserErrorDataScanPowerBIBasicMetadataFailure.

Can you please help why I am getting this error. I have followed all the steps on the setup link:https://learn.microsoft.com/en-us/purview/register-scan-fabric-tenant?tabs=Scenario1 I am getting this error below. Please let me know if you need any…

Microsoft Security | Microsoft Purview
asked 2024-07-01T21:37:45.14+00:00
J-Admin - Varun Pillai 10 Reputation points
commented 2026-06-15T09:51:09.29+00:00
Shubham Singh Chouhan 0 Reputation points
1 answer

I do not know how many times allocated per badge

can you state the amount of period allocated per badge

Community Center | Discuss the Q&A site | Get started on Q&A
asked 2026-06-15T09:50:46.7666667+00:00
answered 2026-06-15T09:50:59.05+00:00

AI answer

2 answers

Surface serial hub code 10 (invalid to operate)

I have a Surface Pro 5th gen (2017), I have some problem here. The driver "surface serial hub" suddenly shows code 10 when i update my drivers. It won't show the battery icon but the keyboard works fine, i tried everything from uninstall and…

Surface | Other
asked 2026-06-14T05:03:03.32+00:00
wowowow 0 Reputation points
answered 2026-06-15T09:50:12.4566667+00:00
Thomas4-N 17,280 Reputation points Microsoft External Staff Moderator
1 answer

When opening Windows 11 Defender, it freezes on the screen with the Defender logo and closes after a couple of minutes.

I performed a full system reset without saving files on disk, first using a local system image and then a cloud‑based one. After that, I tried to open Windows Defender, but it won’t open. A couple of months ago, before the reset, Windows Defender was…

Windows for home | Windows 11 | Security and privacy
asked 2026-06-14T06:06:47.98+00:00
Evgenii 0 Reputation points
commented 2026-06-15T09:50:09.61+00:00
Evgenii 0 Reputation points
1 answer

Invitations are blocked for this directory due to suspicious activity - request to unblock B2B invitations

Hello, Our tenant is blocked from sending B2B guest invitations. All invitations — via Microsoft Graph (POST /v1.0/invitations) and the Azure portal — now fail with: "Invitations are blocked for this directory due to suspicious activity. …

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-06-15T09:49:21.6566667+00:00
Yannis Bouhamou 0 Reputation points
answered 2026-06-15T09:49:40.75+00:00

AI answer

2 answers One of the answers was accepted by the question author.

Excel: How to Match and overwrite information by columns in Excel

I can’t seem to find the right solution for needing to Match Column A in Worksheet 1 with Column A in Worksheet 2 (or even if it’s in a different workbook) and then overwrite only the matched Column A’s between the worksheet’s Column B and C of Worksheet…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-06-13T13:45:10.6633333+00:00
Soul 20 Reputation points
commented 2026-06-15T09:49:14.6233333+00:00
Demi-N 18,220 Reputation points Microsoft External Staff Moderator