32,620 questions
2 answers
Computer randomly shuts off, including while idle without BSOD
Over the last few months, my computer has been randomly shutting off without a BSOD or any error information. The Event Viewer has been showing a Kernel-Power 41 Error type, but has no information (BugcheckCode 0 and 0 in the rest of the fields). After…
Windows for home | Windows 11 | Performance and system failures
asked
2026-10-12T01:09:56.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 44%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Shawn Dahlke
0
Reputation points
commented
2026-10-16T01:53:20.4933333+00:00
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Ivan B
125.1K
Reputation points
Independent Advisor
2 answers
USB mic not working after BIOS update
Hi. I'm on Windows 11. I have an MSI motherboard and a 13th Gen Intel i7 13700KF processor. And I have a simple Logitech USB headset. I did a BIOS update last night because of the Vmin Shift Instability issue. After the update, my headset mic stopped…
Windows for home | Windows 11 | Devices and drivers
24,668 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 20%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Denied refund for unused Xbox Roblox Rewards redemption that was misleading
Hello Microsoft Rewards Support Team, I'm reaching out because I'm hoping you can help me resolve an issue with a recent Microsoft Rewards redemption. I redeemed my hard-earned Microsoft Rewards points for a Roblox reward worth approximately $5,…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,540 questions
asked
2026-10-16T01:50:23.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 62%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
E S
0
Reputation points
answered
2026-10-16T01:51:45.79+00:00
AI answer
1 answer
A Microsoft Family group shared with me and I can't access it
My daughter has a MS 365 family plan and my personal 365 plan was expiring so she tried to share the account with me. I appear in her family group but she doesn't appear on her account as someone I can start sharing with. She has 3 shares available. The…
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
319 questions
asked
2026-10-15T21:31:29.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 85%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Joan Kay
0
Reputation points
answered
2026-10-16T01:51:26.05+00:00
Jeronimo Fuerte
46,845
Reputation points
Independent Advisor
3 answers
How to install .net framework on win1125H2
I have an application that needs .net framework 4.6.2, however my win11 25H2 will not let me install it. How do I resolve this?
Developer technologies | .NET | .NET Runtime
Developer technologies | .NET | .NET Runtime
.NET: Microsoft Technologies based on the .NET software framework. Runtime: An environment required to run apps that aren't compiled to machine language.
1,341 questions
asked
2026-10-13T22:02:51.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 9%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Connie Beach
0
Reputation points
edited a comment
2026-10-16T01:51:24.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 75%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nguyen Dam (WICLOUD CORPORATION)
845
Reputation points Microsoft External Staff
Moderator
0 answers
stop other users from receiving calendar updates
I have a shared calendar that users I shared with already toggled their settings to receive email notifications when there are updates. This is useful for them to understand the changes along the year. Now I am intending to input calendar events in bulk…
Outlook | Web | Outlook.com | Calendar
Outlook | Web | Outlook.com | Calendar
Scheduling and managing events using Outlook.com calendar
2,891 questions
asked
2026-10-16T01:50:43.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Koh Shu Hui Sharon (SCHOOLS)
0
Reputation points
asked
2026-10-16T01:50:43.5566667+00:00
Koh Shu Hui Sharon (SCHOOLS)
0
Reputation points
0 answers
Help please! Hotmail accounts got hacked Main
My three Hotmail accounts got hacked. i suspect through my phone. One is a gaming email that i also use as a verification email for my main email. The day before i was completely fully locked out I was locked out but was able to use the verification…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,164 questions
asked
2026-10-16T01:50:13.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 53%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rob
0
Reputation points
1 answer
Request for Microsoft Regional Sales Pte Ltd. Certificate of Residence (CoR) and DGT Form (Indonesia)
Dear Microsoft Team, We are submitting an official request regarding our tax compliance requirements in Indonesia. In connection with payments made for Azure services, we require the following documents issued under the name of the selling entity,…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,318 questions
asked
2026-10-15T02:57:56.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 43%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
Finance Ruangguru 3
0
Reputation points
edited a comment
2026-10-16T01:50:26.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jade Ng
16,040
Reputation points Microsoft External Staff
Moderator
1 answer
How to set up Formula in Excel to calculate the MU%
Hi All, I have a list of style no. need to run the Average MU% based on their total qty and sample type per attached file. There are 4 styles under Sample Type A & B. For duplicated 4 styles, I need to run the Average MU% in either under all styles…
Microsoft 365 and Office | Excel | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
21,070 questions
asked
2026-10-16T01:14:52.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 43%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Gladys Chan
0
Reputation points
answered
2026-10-16T01:50:13.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 18%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Austin-H
8,555
Reputation points Microsoft External Staff
Moderator
2 answers
S Pro 8 keyboard
My keyboard is not working. surface app did not help. typing with onscreen keyboard
Surface | Accessories | Surface Type Cover
505 questions
asked
2026-10-15T18:45:08.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 59%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
Laureen Jacobs
0
Reputation points
edited an answer
2026-10-16T01:50:11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
0 answers
Why do I get Try that again, something went wrong on our end window when making in app purchases
Just uploaded a app on the store and created add-ons. Everything certified. Testing only with private groups for now but when making an inapp purchase of a durable or a subscription ($0), store pops a window indicating Try that again, Something went…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,630 questions
asked
2026-10-16T00:34:14.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 83%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK6%3C/text%3E%3C/svg%3E)
KaushalShastri-6514
25
Reputation points
commented
2026-10-16T01:49:59.9066667+00:00
KaushalShastri-6514
25
Reputation points
2 answers
Authenticator notification
Bonjour, je n’arrête pas d’avoir cette notification. savez-vous pourquoi ? Alors que je ne suis pas sur l’application ou que je n’essaie pas de me connecter. cordialement
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,660 questions
asked
2026-10-12T14:50:38.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 40%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWB%3C/text%3E%3C/svg%3E)
Wydiane Beddou
0
Reputation points
commented
2026-10-16T01:49:32.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 47%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
Kai-Ex
1,905
Reputation points Microsoft External Staff
Moderator
2 answers
Windows 11 update
You updated my pc to windows 11 and I didn't not want to update to windows 11. None of my tabs, favorites moved over and I want windows 10 restored but it won't let me go back. I need to know what I can do.
Windows for home | Windows 10 | Recovery and backup
479 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 92%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
1 answer
When are Microsoft going to fix the error in KB5002907 that disables Office 2021 and 2019 Programs?
As subjexct - When are Microsoft going to fix the error in KB5002907 that disables Office 2021 and 2019 Programs? I currently cannot do anything because fo Microsoft's error.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,352 questions
asked
2026-10-15T15:52:03.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 35%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Craig Howarth
0
Reputation points
edited an answer
2026-10-16T01:48:27.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXD%3C/text%3E%3C/svg%3E)
Xavier-D
13,890
Reputation points Microsoft External Staff
Moderator
1 answer
Potentially Hacked Account
I keep getting requests from different locations around the world to approve an authentication that I did not initiate. I reset my microsoft password, but the requests are continuing. Is this some sort of larger scale hack? What can I do to stop these…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,660 questions
asked
2026-10-16T01:47:43.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 63%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Greg
0
Reputation points
answered
2026-10-16T01:48:02.3833333+00:00
AI answer
2 answers
EMAIL ISSUE
Hello, it has been a few days since I could use my business email. Can someone assist me? I can't send or receive emails on my account. Thank you. Thank you
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,182 questions
asked
2026-10-15T02:23:07.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 57.99999999999999%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Diriba Sapanie
0
Reputation points
commented
2026-10-16T01:46:37.6966667+00:00
Jade Ng
16,040
Reputation points Microsoft External Staff
Moderator
2 answers
How to ensure an Excel spreadsheet edited on my PC Desktop version is correctly syncing with the "master" spreadsheet maintained by MS 365 (Business) using SharePoint
I use MS365 (Business)/SharePoint facility via my personal PC at home. Under no circumstances do I want this (Business) facility controlling or attempting to control anything on my personal PC. However: When I access an Excel spreadsheet resident with…
Microsoft 365 and Office | OneDrive | For business | Windows
Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
7,126 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 98%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
3 answers
I have an Office 2024 key and have redeemed it, but can't download the software
After I click on download office 2024 I get the following error , How do i proceed further to download the software
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,689 questions
asked
2026-10-16T01:31:38.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 12%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Santosh Nagre
0
Reputation points
answered
2026-10-16T01:45:43.61+00:00
EmilyS_726
31,035
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Outlook on Android only shows IMAP and POP3 as choices
I am trying to add my Exchange account (******@heymoux.net, through exchange2019.ionos.com) to a new Samsung A11 tablet. When it asks me to enter my email address, I enter ******@heymoux.net and it then offers only Pop3 and IMAP as choices. There is no…
Outlook | Outlook for mobile | Outlook for Android | For home
Outlook | Outlook for mobile | Outlook for Android | For home
Using Outlook for Android for personal email and calendar management
2,306 questions
asked
2026-10-15T21:33:38.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 43%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
Paul Heymont
0
Reputation points
accepted
2026-10-16T01:45:09.68+00:00
Paul Heymont
0
Reputation points
2 answers
Powerpoint unable to save file
i am trying to save a powerpoint presentation and it keeps saying an error occurred while powerpoint was saving the file
Microsoft 365 and Office | PowerPoint | For business | Windows
Microsoft 365 and Office | PowerPoint | For business | Windows
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
2,823 questions
asked
2026-10-15T00:46:27.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 23%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Amanda McClelland
0
Reputation points
commented
2026-10-16T01:44:46.2066667+00:00
Jade Ng
16,040
Reputation points Microsoft External Staff
Moderator