Microsoft 365 and Office | Install, redeem, activate | Other | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
5,933 questions
2 answers
Signing in to new account
A number is displayed on the Authenticator to add when opening the account. There is no sign of anywhere to add the number when opening it.
Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-29T19:11:29.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 2%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
Kevin O'Donnell
0
Reputation points
answered 2026-08-29T22:01:38.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
177.8K
Reputation points
Independent Advisor
1 answer
DEFENDER question for microsoft 365 family
i HAVE downloaded microsoft 365 family. How do I download DEFENDER to each of the devices?
Microsoft 365 and Office | Microsoft 365 Defender | For home | Other
Microsoft 365 and Office | Microsoft 365 Defender | For home | Other
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
73 questions
asked 2026-08-29T21:27:14.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 99%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
JENNIFER TATUM
0
Reputation points
answered 2026-08-29T22:00:56.07+00:00
EmilyS726
259.6K
Reputation points
Independent Advisor
1 answer
One Drive files not syncing
I am running windows 10 and the one drive icon is mission from the systems tray, but I see one drive in file explorer. All my file are in sync pending state. How can I make sure my files are synced before I upgrade to windows 11?
Windows for home | Windows 10 | Files, folders, and storage
23,581 questions
asked 2026-08-29T22:00:14.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 1%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Ayo Sanderson Wilson
0
Reputation points
answered 2026-08-29T22:00:30.1233333+00:00
AI answer
2 answers
MS Outlook: can't synchronize email accounts
Starting about a week ago, I have intermittently been having difficulty getting MS Outlook to synchronize with my email server. My ISP tells me that somehow Outlook is creating a cloud service redirect and failing to allow me to access the ISP email…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,521 questions
asked 2026-08-29T21:13:45.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 74%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Evan Samaritano
0
Reputation points
answered 2026-08-29T21:59:11.2466667+00:00
EmilyS726
259.6K
Reputation points
Independent Advisor
1 answer
windows 11 does not recognize my iphone nor ipod
just bought a new computer and windows 11 does not recognize my iphone or Ipod on itunes
Windows for home | Windows 11 | Devices and drivers
24,174 questions
asked 2026-08-29T21:55:56.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 44%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Abel Pena
0
Reputation points
answered 2026-08-29T21:56:09.0666667+00:00
AI answer
1 answer
Copilot Chat Long-Conversation Scrolling Experience Needs Immediate Attention
Copilot frequently generates responses that span multiple screens. Navigation through long responses should be as simple and reliable as navigation on the Microsoft Q&A website. On the Microsoft Q&A site, the Up Arrow and Down Arrow keys scroll…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,647 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 4%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
1 answer
Canary 29617.1000
Can't get the new 29648.1000 to install. I've tried a few times and it just says error. I click install all, it does its thing. Once its done it says it couldnt be completed and to try again. I'm not sure what else to do.
Windows Insider program | Windows Insider preview | Install, activate, and Windows update
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 38%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
1 answer
Account recovery.? Add a picture id of account owner
Can't recover account yet. they should allow us to use our photo id to show ownership
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,251 questions
asked 2026-08-29T21:18:41.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 54%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Matt Marshall
0
Reputation points
answered 2026-08-29T21:54:47.99+00:00
SD - IA
177.8K
Reputation points
Independent Advisor
1 answer
How to fix Input Audio issue?
So I have a microphone that worked well for about two years until I encountered some other problem that required me to troubleshoot and mess around with settings but after doing so, my mic suddenly stopped working. It also stopped audio for coming out of…
Windows for home | Windows 11 | Devices and drivers
24,174 questions
asked 2026-08-29T21:53:50.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 8%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Asa
0
Reputation points
answered 2026-08-29T21:54:07.2866667+00:00
AI answer
2 answers
Running a powershell command to verify that Defender Antivirus is turned on
Windows 11 26H2 26300.9278 Release Preview for 3-4 months now I've had notifications pop up that Defender Antivirus was Turned OFF. So I went from 25H2 Release Preview and did a clean install of 25H2 Public Release only to have the same notifications…
Windows Insider program | Windows Insider preview | Security, privacy, and accounts
asked 2026-08-28T15:02:52.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 28.000000000000004%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK1%3C/text%3E%3C/svg%3E)
kirbster 1
120
Reputation points
answered 2026-08-29T21:53:05.9333333+00:00
CrazyKats
18,485
Reputation points
Volunteer Moderator
3 answers
Android OneNote app in offline mode, Sign In yields "Something went wrong. [9hehw]" message
Android OneNote application version 16.0.20326.20108 Microsoft Family 365 subscription Samsung S24 Ultra, Android 16. The phone is connecting fine with the internet. I've got a good data connection and am on wifi. As often happens, when I run the Android…
Microsoft 365 and Office | OneNote | Other | Android
Microsoft 365 and Office | OneNote | Other | Android
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
269 questions
asked 2026-08-27T14:19:41.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 66%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mark Messinger
60
Reputation points
commented 2026-08-29T21:52:46.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 16%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
Pat H
0
Reputation points
3 answers
One of the answers was accepted by the question author.
Windows Pop-up "Turn on virus protection" notification despite Windows Defender being already turned ON.
This pop-up notification keeps popping up. I already have Windows Defender ON. I see others saying the error is happening to them as well - but no fix yet? Windows 11 operating system. Been happening for about a week.
Windows for home | Windows 11 | Security and privacy
8,619 questions
asked 2026-08-29T20:44:44.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 94%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Julia Cragin
235
Reputation points
accepted 2026-08-29T21:52:13.09+00:00
Julia Cragin
235
Reputation points
5 answers
One of the answers was accepted by the question author.
Mouse cursor is using old icon that cannot be changed
My mouse cursor changed itself to the old one with a long "tail" and i cant change it to use the new one. Additionally some icons that are animated (like waiting) can be changed but the static ones (like normal or link) as stated above cannot.…
Windows Insider program | Windows Insider preview | Personalization and accessibility
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 72%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
2 answers
My annual subscription was due. The autopay did not go through and my mail account stopped receiving any mail.
I can't find any emails from Aug2-today. I can't even see MAIL on my laptop. what can I do?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,308 questions
asked 2026-08-29T21:13:25.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 64%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Gwen Goldsmith
0
Reputation points
answered 2026-08-29T21:50:56.83+00:00
SD - IA
177.8K
Reputation points
Independent Advisor
2 answers
desktop changed and apps missing after house power shutdown
after re-starting windows 10 computer following power shutdown my desktop has changed and some apps and file shortcuts are missing. It appears that my user profile has changed. How do I fix this?
Windows for home | Windows 10 | Performance and system failures
42,814 questions
asked 2026-08-27T22:18:48.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 13%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Steve Spear
0
Reputation points
commented 2026-08-29T21:49:18.3233333+00:00
Steve Spear
0
Reputation points
6 answers
Microsoft Authenticator - Unable to recover 'your backup is not stored with this email'
I've recently factory reset my phone (OnePlus 5T) and am now unable to recover my backup. Before resetting my phone, I made sure that cloud backup was enabled and I'm sure the recovery account was assigned to my primary email account. However,…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,303 questions
asked 2022-08-04T13:01:05.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 7.000000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Ben Stein
61
Reputation points
answered 2026-08-29T21:48:45.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
André Borgeld
431
Reputation points
2 answers
how to access my camera on this desktop computer
how to access my camera on this desktop for a zoom meeting
Windows for home | Windows 10 | Settings
21,800 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 99%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
4 answers
Cannot access NAS or map drives to NAS
For the past couple years I've had no problems accessing mapped drives on my NAS. This past week, I can't even access the network thru file explorer. I can access the NAS via my browser thru its ip address or thru its web page. But thru file explorer…
Windows for home | Windows 11 | Files, folders, and storage
11,648 questions
asked 2026-08-21T00:14:56.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 35%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Kevin Pyle
0
Reputation points
answered 2026-08-29T21:48:41.05+00:00
Kevin Pyle
0
Reputation points
0 answers
OneNote Android app sign-in failure with Error Tag 9hehw and Code 0 (Entra ID authentication token rejection), Recent Pages not displaying
OneNote for Android – Sign-In Failure (Error Tag 9hehw / Code 0), Missing Recent Pages, and Random Page Merging Issue Summary I am experiencing three serious and potentially related issues with the Microsoft OneNote Android app across multiple Samsung…
Microsoft 365 and Office | OneNote | For home | Android
Microsoft 365 and Office | OneNote | For home | Android
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
624 questions
asked 2026-08-29T16:20:15.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 57.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Andre Fortier
0
Reputation points
commented 2026-08-29T21:47:44.8633333+00:00
Pat H
0
Reputation points
1 answer
CLICK TO RUN
Please explain term "click to run" as I would like to install standalone Publisher 2016 along side of Microsoft 365 when Publisher is not longer being supported in October 2026.
Microsoft 365 and Office | Publisher | Other
Microsoft 365 and Office | Publisher | Other
A desktop publishing application from Microsoft that focuses on page layout and graphic design.
199 questions
asked 2026-08-29T21:46:08.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 62%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Cheryl L Ford
0
Reputation points
answered 2026-08-29T21:46:21.98+00:00
AI answer