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3 answers

Word won't save changes (Mac)

Hi, So I've been having this issue for quite a while now where Word won't always save the changes in my document. Sometimes it will say that it is 'Saved to my Mac' but when I go to close the document it will come up and say that it is not saved. The…

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-05-17T12:21:05.8866667+00:00
Madeleine 5 Reputation points
commented 2026-06-22T23:16:09.41+00:00
Stefan Blom 342.8K Reputation points MVP Volunteer Moderator
3 answers

Legacy Outlook for Mac is now deleting threads when emails are replied or forwarded

It appears that this topic (not being able to have your email in Legacy Outlook for Mac retain the thread of an email conversation) has been ongoing issue since mid-May of 2026. Now that I've updated to Mac Outlook Version 16.110, I'm having the same…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-18T22:50:53.98+00:00
Mark K 0 Reputation points
commented 2026-06-22T23:15:26.3333333+00:00
Mark K 0 Reputation points
3 answers

Explorer onedrive displaying +3 hour time difference than web onedrive

Hello everyone, I have recently synced my onedrive to my windows 10 PC, but the date modified timestamp is forwarded +3 hours ahead on windows explorer than onedrive reports. Please see the screenshots As you can see in the below screenshot, the date…

Windows for home | Windows 10 | Files, folders, and storage
asked 2026-06-13T07:43:24.4966667+00:00
an mac 61 Reputation points
edited a comment 2026-06-22T23:15:18.2233333+00:00
an mac 61 Reputation points
0 answers

Unable to Enable Zone Redundancy for Azure SQL Managed Instance in East US 2

Issue Summary We are attempting to enable Zone Redundancy for our Azure SQL Managed Instance deployed in the East US 2 region. According to Microsoft documentation and the Azure region availability information, East US 2 supports Zone Redundant…

Azure SQL Database
asked 2026-06-17T20:43:26.9033333+00:00
Ali Mehmood 0 Reputation points
commented 2026-06-22T23:14:53.9766667+00:00
SAI JAGADEESH KUDIPUDI 3,470 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Request for Updated DNS Records for Microsoft 365 Email Setup

I migrated my email from GoDaddy but I can't receive/send emails. I was informed by an email from GoDaddy that they have confirmed that there is no longer any tenancy at GoDaddy, but the current domain DNS TXT records and SPF records are still pointing…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,272 questions
asked 2026-06-20T16:20:09.5333333+00:00
Nadine DuBenion 0 Reputation points
edited an answer 2026-06-22T23:14:45.75+00:00
Dora-T 14,530 Reputation points Microsoft External Staff Moderator
2 answers

Scan Utility - Windows 11

How do I change location of scanned documents from One Drive?

Windows for home | Other | Files, folders, and storage
asked 2026-06-22T22:35:01.6433333+00:00
Jan Browning 0 Reputation points
answered 2026-06-22T23:13:28.1466667+00:00
John Jefferson Doyon 74,725 Reputation points Independent Advisor
0 answers

Microsoft Sign in/Authenticator Process

I have been trying to sign in to my account, but it takes me to the Microsoft Authenticator App and gives me the code that is supposed to be confirmed from my phone. When I go to the app on my phone, I have to log in with the same account and it asks for…

Microsoft Security | Microsoft Authenticator
asked 2026-06-22T23:13:03.4266667+00:00
ValeriaMorillo002 0 Reputation points
0 answers

Como parar de receber email ******@outlook.com

Eu usava uma conta de email da empresa que trabalhei e parece que esse email continua vinculado ao meu email pessoal, quando me enviam email para o pessoal, chegam dois emails, um na minha conta pessoal e outro com o erro (…

Microsoft 365 and Office | Other
asked 2026-06-22T23:12:41.39+00:00
Júlio Brasil 0 Reputation points
3 answers

Outlook 365 opens .ost files that aren't in the Outlook Profile; have to recreate a profile every few weeks

I have a customer whose Outlook refuses to open every few weeks. Different messages about not being able to open the folder/file in the Profile, sometimes citing permissions, usually not. Work-around has been to open Outlook in Safe Mode (which doesn't…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-06-22T14:50:18.6133333+00:00
Audiomation 0 Reputation points
answered 2026-06-22T23:12:06.38+00:00
Audiomation 0 Reputation points
0 answers

Cancel Teams Subscription

I have been asking you to cancel Teams for over a year and you just ignore me. This is my latest information: If you don't cancel this account, I am going to report you. Please cancel and give me my refunds.## Account information Name: JanisPrice…

Microsoft Teams | Microsoft Teams for business | Settings | Other
asked 2026-06-22T23:11:18.4966667+00:00
Janis Price 0 Reputation points
3 answers

How to edit Word after buying Microsoft 365 account

I am trying to edit a Word document. It said I needed a Microsoft 365 account. I bought one and still get the same message. I am on musical hold with your office (for the last 10 minutes or so). Here's what I get:

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-06-22T14:37:34.18+00:00
Cornelia Guest 0 Reputation points
answered 2026-06-22T23:10:56.3833333+00:00
Stefan Blom 342.8K Reputation points MVP Volunteer Moderator
2 answers

billing error

i have a credit card charge for office 365 in the amount of $109.19 When i go to my subscriptions it does not show up as ordered I dont understand the billing/charge

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-31T21:38:28.4866667+00:00
Stephan Jilk 0 Reputation points
commented 2026-06-22T23:10:43.9633333+00:00
Christy S 0 Reputation points
2 answers One of the answers was accepted by the question author.

Customize Reaction Emojis?

I would like to add a simple check mark as a reaction option in Outlook, the current emojis are not very helpful in clearly conveying if an email has been completed. Can I customize the options myself? If not, is there a plan to roll out any new icons?

Outlook | Windows | New Outlook for Windows | For business
asked 2025-10-21T22:18:22.56+00:00
M Grace 45 Reputation points
commented 2026-06-22T23:10:18.21+00:00
Steve Siano 0 Reputation points
1 answer

How to fix Correlation Id: [Moderator note: Personally Identifiable Information removed] in MS Teams

Correlation Id: [Moderator note: Personally Identifiable Information removed] Timestamp: 2026-06-22T20:57:23.000Z DPTI: [Moderator note: Personally Identifiable Information removed] Message: Access denied for the resource. User actionable configuration…

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-06-22T21:00:33.22+00:00
MA 0 Reputation points
edited the question 2026-06-22T23:08:15.28+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

We couldn't sync your notes because the server is busy. We'll try again later. (Error code: 0xE0001474 4lwlb)

We couldn't sync your notes because the server is busy. We'll try again later. (Error code: 0xE0001474 4lwlb) Please advise Dee 813-690-7403

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-06-22T19:13:07.97+00:00
Dee Hooker 0 Reputation points
recommended 2026-06-22T23:07:46.4266667+00:00
Haytham-C 4,210 Reputation points Microsoft External Staff Moderator
1 answer

Cannot send or receive pictures from Outlook, pasted from a Word document.

This has been my process for 10 years. Create email message (with pictures) in Word Copy message and picture from Word into Outlook (pictures appear to be there) Send the email - no pictures show up for any desktop users, but pictures DO show up in…

Microsoft 365 and Office | Word | For business | Other
asked 2026-06-11T15:18:38.66+00:00
Kelly Hoggard 0 Reputation points
commented 2026-06-22T23:03:25.9766667+00:00
Hendrix-C 17,580 Reputation points Microsoft External Staff Moderator
3 answers

ROCKSTAR SOCIAL CLUB CODE GENERATOR RECOVERY

I am currently trying to sign into my rockstar social club account, however I receive a prompt telling me to check my authenticator for a code. This code does not show up as i deleted the code generator a few days ago unknowingly locking myself out of…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-02-02T15:12:01.12+00:00
Hamish Houston 0 Reputation points
commented 2026-06-22T23:03:19.55+00:00
aiden 0 Reputation points
0 answers

Never used Microsoft 365. Was just charged for the coming year - Cannot get a refund

I do not use Microsoft 365. I was just charged on 6/17/26 for it. I attempted to remove the charge in their system but cannot. Why do I have to pay for it when I do not use it?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-22T23:00:22.98+00:00
darlene maciuba-koppel 0 Reputation points
1 answer

What to do if Microsoft account is compromised

Hello I have been getting notifications these past couple weeks of my Microsoft account being requested to sign in through my authentication app. Luckily I do have an extra layer of security but what do I do to stop these people from keep trying to sign…

Microsoft Security | Microsoft Authenticator
asked 2026-05-17T21:08:00.42+00:00
Makana Ako 5 Reputation points
edited the question 2026-06-22T23:00:13.1933333+00:00
Don Varnau 19,825 Reputation points Volunteer Moderator
0 answers

Reactivate my Partner Center developer account

My Microsoft account signs in normally, but Partner Center immediately redirects me back to the homepage and never loads the dashboard. I cannot access Help + Support. This is the stale or deactivated developer tenant issue. Please reset or remove the…

Microsoft Partner Center | Other
asked 2026-06-22T22:59:29.99+00:00
Al Fels 0 Reputation points