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Subscription Upgrade problem

I upgraded from free trial to pay as you go and it does not reflect changes on my account. There is no option to contact support over chat. What to do?

Azure Update Manager
Azure Update Manager

An Azure service to centrally manages updates and compliance at scale.

418 questions
asked 2026-06-22T14:03:57.6066667+00:00
Charlotte Bean 0 Reputation points
1 answer

How to view token usage metrics for my Azure OpenAI model deployment?

I am using Azure OpenAI Service with a deployed model under my subscription. I want to track the token usage of this model — input tokens, output tokens, and total tokens consumed. Kindly help me with the following: Where exactly in the Azure Portal…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

4,866 questions
asked 2026-06-22T10:23:12.65+00:00
Darshan N 0 Reputation points
edited a comment 2026-06-22T14:03:57.6033333+00:00
Karnam Venkata Rajeswari 3,920 Reputation points Microsoft External Staff Moderator
1 answer

Discount Not Applying & Payment Failing for Exam AB‑731

Hello Microsoft Certification Support Team, I need assistance with scheduling the AB‑731: AI Transformation Leader exam. I am eligible for a discounted exam price, and this discounted price appears correctly in my Microsoft Learn account. However, when I…

Community Center | Not monitored
asked 2026-06-22T08:39:12.3433333+00:00
Palvi Jojra 25 Reputation points
commented 2026-06-22T14:03:33.24+00:00
Palvi Jojra 25 Reputation points
1 answer

Why did i not get credit for AI skills fest?

I completed multiple paths and sent the certification request and when I check my transcript nothing is on there. When I check the aI skills fest page it shows I completed all of the paths required. Please help.

Community Center | Not monitored
asked 2026-06-22T13:15:19.9833333+00:00
Glenn Medeiros Jr 0 Reputation points
edited a comment 2026-06-22T14:03:32.1533333+00:00
Julian Sharp 31,236 Reputation points
4 answers

How to get AB-100 certification

I have passed the AB-100 exam but did not get the certification. Does someone know why? Mod moved from : Microsoft Copilot | Microsoft 365 Copilot | Development

Community Center | Not monitored
asked 2026-01-08T12:47:43.5066667+00:00
Marcel Huszar 5 Reputation points Microsoft Employee
answered 2026-06-22T14:03:21.3833333+00:00
Prof Marina 0 Reputation points
11 answers

Shared Outlook Calendar has disappeared

An Outlook Calendar that my wife and I share has suddenly disappeared from my Outlook Calendar. It still appears on my wife's computer. We set this up a number of years ago, so I have no idea where or how to troubleshoot this. I recall that we each had…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-16T20:54:22.8+00:00
John Schmidt 125 Reputation points
commented 2026-06-22T14:02:38.57+00:00
Ajay Kapur 0 Reputation points
3 answers

Body of email not showing up when responding on Outlook for Mac

Has the issue with the body of the message not showing up when responding to a message on Outlook for Mac? It has been over a week now; the message board has not been updated, and it is very frustrating to work on text. I use Outlook for work, not play,…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-22T13:09:33.2633333+00:00
Giangi Townsend 0 Reputation points
commented 2026-06-22T14:02:24.47+00:00
Giangi Townsend 0 Reputation points
1 answer

Lock or unlock specific areas of a protected worksheet online version

How to lock or unlock specific areas of a protected worksheet online version? It only lets you pause and unpause the protection.

Microsoft 365 and Office | Excel | For education | Other
asked 2026-06-19T16:01:35.8233333+00:00
O'Neal, Sarah 0 Reputation points
commented 2026-06-22T14:02:16.37+00:00
O'Neal, Sarah 0 Reputation points
2 answers

Microsoft and i need reimburse

been charged several times for my Microsoft. i will like to be reimbursed

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-22T13:29:07.51+00:00
Jacqueline Yustare 0 Reputation points
answered 2026-06-22T14:01:02.6633333+00:00
DaveM121 893K Reputation points Independent Advisor
2 answers

HELP TO ACTIVE ACCOUNT AZURE

HELP TO ACTIVE ACCOUNT AZURE EMAIL STUDENT [Moderator note: Personally Identifiable Information removed]@liberty.edu

Azure | Azure Training
asked 2026-06-20T17:19:19.16+00:00
lakin, candice 0 Reputation points
edited an answer 2026-06-22T14:00:06.1133333+00:00
Alina Le 2,695 Reputation points Independent Advisor
1 answer

Browser prompts to select a client certificate when browsing to custom domain (Developer Portal, Internal VNet mode)

Environment: Azure API Management, Developer tier, Internal VNet mode (private IP only, no public endpoint). Custom domain configured for the Developer Portal, resolving to the APIM private IP via a Private DNS Zone. Issue: When browsing to…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,770 questions
asked 2026-06-17T12:02:22.9533333+00:00
Ankit Pathak 0 Reputation points
commented 2026-06-22T14:00:05.3533333+00:00
Rakesh Mishra 9,700 Reputation points Microsoft External Staff Moderator
1 answer

API Management] Internal VNet mode + custom domain + F5 front end — still need a jump VM to access Developer Portal/management endpoint

Environment: Same APIM instance as above — Developer tier, Internal VNet mode, custom domain apidp-test.api.xxxx.xxxx for the Developer Portal. F5 BIG-IP is configured with a virtual server to accept internet traffic and forward it to the APIM private…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,770 questions
asked 2026-06-17T12:05:42.4366667+00:00
Ankit Pathak 0 Reputation points
commented 2026-06-22T13:59:31.56+00:00
Rakesh Mishra 9,700 Reputation points Microsoft External Staff Moderator
0 answers

MySQL Flexible Server 5.7 → 8.0 upgrade fails (VersionUpgradeFailed) — blocked by built-in mysql.az_replication_* procedures

The in-place major version upgrade (5.7 → 8.0) of my Azure Database for MySQL Flexible Server fails with: VersionUpgradeFailed — An error occurred while upgrading your Azure MySQL Flexible server from 5.7 to 8.0, please use Oracle official MySQL upgrade…

Azure Database for MySQL
Azure Database for MySQL

An Azure managed MySQL database service for app development and deployment.

1,258 questions
asked 2026-06-22T13:59:02.25+00:00
Claudia Visca 0 Reputation points
0 answers

help me please

"I accidentally added a 'Deny All' permissions rule to my C: drive on Windows. I need help resetting my drive permissions back to default."

Windows for home | Windows 10 | Files, folders, and storage
asked 2026-06-22T13:58:32.9466667+00:00
Muhammad Khan Sial 0 Reputation points
commented 2026-06-22T13:59:02.1833333+00:00
Muhammad Khan Sial 0 Reputation points
2 answers

How to reactivate my Microsoft authenticator app

As i have unis talled the microsoft authenticator app, now after login they ask me for authenticator code, which does not show up as i am logged out from authenticator app. And there is no other way of sign in. Kimdly helped through this .y email is work…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-06-19T11:39:08.81+00:00
haseeb ullah khan 0 Reputation points
commented 2026-06-22T13:58:44.1666667+00:00
haseeb ullah khan 0 Reputation points
2 answers

Printer wont print windows 11

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-22T12:03:34.57+00:00
Mohammed Alafifi 0 Reputation points
edited the question 2026-06-22T13:58:43.7333333+00:00
Gérard Oomens 123.9K Reputation points Volunteer Moderator
2 answers

How can I access my locked account if my phone number is dead

I was suddenly locked out of my outlook and 365 account and it has all my uni work on there and important emails to do with my children’s schools and nursery. It only gives me options to have a code texted to me not emailed to my backup email. I have…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-20T21:07:08.17+00:00
Charlotte Boyle 0 Reputation points
answered 2026-06-22T13:58:14.7+00:00
Darhyl Amizola 44,285 Reputation points Independent Advisor
1 answer

non ho l'accesso alla mail dell'account

Ho bisogno di parlare con un operatore per un problema di fatturazione relativo a Microsoft 365 Personal. Il rinnovo è stato appena addebitato, ma non posso accedere all’account personale associato perché il codice di verifica viene inviato a un…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-06-22T13:57:38.29+00:00
Giovanni Matera 0 Reputation points
answered 2026-06-22T13:57:57.75+00:00

AI answer

0 answers

Unable to access Microsoft Credentials Support due to AADSTS5000225 while trying to recover old MCP/MCSE certification

I need to recover old MCP/MCSE certification records from 2004. I have my MCP/MC ID, but I cannot open Microsoft Credentials Support. The portal redirects to engagecenter.microsoft.com and fails with AADSTS5000225: tenant blocked due to inactivity. I…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-06-22T13:57:44.84+00:00
VLADIMIR VYAZMIN 0 Reputation points
0 answers

Logic App SharePoint File List action no longer associated the correct MediaType with a file.

Good Morning. In our Logic App workflow, we have an action that retrieves a list of files from a SharePoint folder. The action outputs the details of each file as JSON, including the file name, size and media type. The issue we are seeing is that the…

Azure Logic Apps
Azure Logic Apps

An Azure service that automates the access and use of data across clouds without writing code.

3,809 questions
asked 2026-06-18T09:36:42.37+00:00
Justin Graham 0 Reputation points
commented 2026-06-22T13:57:11.6166667+00:00
Rakesh Mishra 9,700 Reputation points Microsoft External Staff Moderator