Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,075 questions
1 answer
How do I apply the $50 refund, that I never received, to my annual subscription to 365 Family Classic?
On 7 January 2026 I received an email from you confirming a $50.00 refund to my account from last year's subscription. My coming year's subscription of $179.00 to 365 Family Classic is due on 11 July 2026 as per your email dated 11 June 2026. How do I…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-23T23:09:13.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 31%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ian B
0
Reputation points
answered 2026-06-23T23:45:41.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
40,180
Reputation points
Independent Advisor
1 answer
Recurring "Pick an app" error for 'ms-copilot' link on MSI laptop
I am experiencing random "Pick an app" pop-ups requesting an app to open an 'ms-copilot' link on my MSI laptop (Windows 11). Additionally, a paper with green right-pointing arrow icon frequently appears in the taskbar. I have already scanned…
Windows for home | Windows 11 | Apps
2,193 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 2%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
0 answers
Unknown Render Failure and locking me out of my account
Hello I was recently locked out of my account upon logging in again. I then received the following error message when removing access to folders. I figured this error message with Correlation ID would help with troubleshooting.
Microsoft 365 and Office | OneDrive | Other | Windows
Microsoft 365 and Office | OneDrive | Other | Windows
A Microsoft file hosting and synchronization service.
1,867 questions
asked 2026-06-23T23:44:17.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 28.999999999999996%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUA%3C/text%3E%3C/svg%3E)
UCI Academic Chair
0
Reputation points
asked 2026-06-23T23:44:17.92+00:00
UCI Academic Chair
0
Reputation points
0 answers
Developer SKU of APIM deployed in a VNET not sending welcome email on user signup
I am deploying a internal APIM in a subnet with Application gateway in front of it with listeners for portal.domain.com, management.domain.com and api.domain.com(gateway) configured on the application gateway. I am then able to successfully browser the…
Azure API Management
Azure API Management
An Azure service that provides a hybrid, multi-cloud management platform for APIs.
2,773 questions
asked 2026-06-23T13:29:36.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 34%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
curious7
276
Reputation points
commented 2026-06-23T23:43:33.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 36%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
Gursimran Singh
80
Reputation points Microsoft External Staff
Moderator
1 answer
how do i download and re-install the version of graphics drivers for my windows 11 laptop
how do i download and re-install the version of graphics drivers for my windows 11 laptop
Windows for home | Windows 11 | Display and graphics
5,132 questions
asked 2026-06-23T23:10:16.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 0%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELO%3C/text%3E%3C/svg%3E)
Ladi Odusanya
0
Reputation points
edited an answer 2026-06-23T23:42:48.1+00:00
EmilyS726
242.2K
Reputation points
Independent Advisor
0 answers
What is the best way for a small restaurant to create a simple digital menu online?
Many small restaurant owners and food businesses struggle when trying to build a digital menu for their services. They often look for simple methods that do not require advanced design skills or expensive tools. This question focuses on finding practical…
Microsoft 365 and Office | SharePoint | For business | Windows
Microsoft 365 and Office | SharePoint | For business | Windows
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
29,994 questions
asked 2026-06-23T23:42:35.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 7.000000000000001%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Aneeb Faiz
0
Reputation points
asked 2026-06-23T23:42:35.27+00:00
Aneeb Faiz
0
Reputation points
0 answers
Need a Tenant Release for the domain I just bought
I purchased a domain and I’m trying to add it to Microsoft 365, but it says the domain is associated with another tenant. I need a Domain Release request and escalation to the Data Protection Team
Microsoft 365 and Office | Install, redeem, activate | For business | Other
Microsoft 365 and Office | Install, redeem, activate | For business | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
10,132 questions
asked 2026-06-23T23:41:38.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Diana Miranda
0
Reputation points
asked 2026-06-23T23:41:38.05+00:00
Diana Miranda
0
Reputation points
0 answers
6-digit code
I was logged out of Facebook and have my security set to need a code from Microsoft Authenticator to log back in. Facebook is asking me for a 6-digit code but Authenticator is generating an 8-digit code. I cannot find a way to get a 6-digit code!!
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,673 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 94%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
i cant receive emails in my inbox
I can't receive emails in my inbox. I get some in my junk and conversation history box but not my normal emails
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,279 questions
asked 2026-06-23T12:00:53.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 8%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Anne-Marie Hutchings
20
Reputation points
answered 2026-06-23T23:41:09.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 40%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWB%3C/text%3E%3C/svg%3E)
Winnie-B
8,220
Reputation points Microsoft External Staff
Moderator
1 answer
Printer not detected for installation Win 11
I want to install usb printer, HP Laser Jet P1102w on Win 11 computer. System cannot find printer. It is connected with usb and powered on.
Windows for home | Windows 11 | Devices and drivers
23,351 questions
asked 2026-06-23T23:28:57.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 8%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Audrey Mascioli
0
Reputation points
answered 2026-06-23T23:40:43.6433333+00:00
Bulldog
2,480
Reputation points
2 answers
One of the answers was accepted by the question author.
Microsoft Outlook for Mac: Highlight & Font Color Issues When Composing Emails
Version 16.108 (26041219) Tahoe OS 26.5.1 (25F80) I recently started experiencing font and highlight color issues with Outlook. Examples: Red is more salmon pink. Dark purple is more bright lavender. Any color highlighter blacks out all text making…
Outlook | MacOS | New Outlook for Mac | For business
Outlook | MacOS | New Outlook for Mac | For business
Using the New Outlook for Mac features in business environments
1,835 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 27%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
1 answer
Windows No Longer Reading Headphones as Input Devices when Plugged into Headphone Jack, Only Works when Bluetoothed
Headset not working as input device when I have them plugged into the headphone jack. Yes the cable is working, yes it is securely plugged in, and yes I have this issue with every pair of headphones I have tried. They only work as a mircophone when I use…
Windows for home | Windows 11 | Devices and drivers
23,351 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 97%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
0 answers
locked features on Microsoft Home office 2024
I have reinstalled Microsoft Office Home 2024 but some features are locked. How do I unlock them?
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,516 questions
asked 2026-06-23T23:38:35.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 22%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Gretchen Benvie
0
Reputation points
asked 2026-06-23T23:38:35.53+00:00
Gretchen Benvie
0
Reputation points
0 answers
cancel xbox subscription
cancel xbox subsription even tho it says i don't have one
Windows for home | Other | Gaming
3,934 questions
asked 2026-06-23T23:37:57.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 63%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Isaac Bertram
0
Reputation points
asked 2026-06-23T23:37:57.2366667+00:00
Isaac Bertram
0
Reputation points
2 answers
Trouble moving to new outlook
I've been using new outlook for months without any issues at all. Today, my inbox wasn't updating yet emails were flooding in. I worked through the troubleshooting suggestions, resets etc. Eventually i had to uninstall the app and start again. Now, I…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,526 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 16%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
0 answers
Unresolved Billing Isse
Hello, For months, I've been trying to resolve a billing issue. I've opened multiple cases, it's been very difficult to communicate with the agents due to the following: *Cannot understand their accents *Poor Microsoft VOIP call issues *Agent's ability…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,721 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 42%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
2 answers
how to get Copilot with Outlook Verizon IMAP
I have Microsoft 365 Personal with Copilot. Word and Excel Copilot work on Mac. Outlook Copilot says ‘Copilot is not supported for the account [Moderator Note: Personal Info Removed]@verizon.net.’ The account is configured as IMAP. Is Outlook Copilot…
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,561 questions
asked 2026-06-22T23:20:42.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 63%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rochelle Reno
0
Reputation points
commented 2026-06-23T23:36:59.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
8,680
Reputation points Microsoft External Staff
Moderator
1 answer
Human please — I need to speak with a live representative
I have accounts under 2 emails and I would like to install MS Access. I have pd $99 on one account and $288 on another so I should have Access.
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,921 questions
asked 2026-06-23T19:11:10.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 14.000000000000002%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFG%3C/text%3E%3C/svg%3E)
Fred Giles
0
Reputation points
answered 2026-06-23T23:36:40.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 69%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hin-V
15,730
Reputation points Microsoft External Staff
Moderator
1 answer
Incoming emails are disappearing
“My @nc.rr.com mailbox is configured with outlook.office365.com for IMAP/POP, which Microsoft documents for Outlook.com, while Spectrum says .rr.com accounts use domain-based Spectrum settings. I did not recently change these settings. My current issue…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
31,956 questions
asked 2026-06-22T17:01:02.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 95%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Donna Hudson
1
Reputation point
commented 2026-06-23T23:36:13.6066667+00:00
Chloe-V
8,680
Reputation points Microsoft External Staff
Moderator
1 answer
My Microsoft Account was Taken Down/Stolen due to a Hacker
A couple weeks ago, my system was compromised due to a virus I quickly removed. However, someone managed to get control of my Microsoft and Xbox account, changed the Log in Email and Password, and has somehow managed to Completely Remove my old…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,944 questions
asked 2026-06-22T16:08:31.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 45%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Cyber_Leader4321
0
Reputation points
commented 2026-06-23T23:35:20.72+00:00
Chloe-V
8,680
Reputation points Microsoft External Staff
Moderator