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2 answers

Excel files disappeared, Excel saying to sign in

I have confirmed my Microsoft account is in good standing. Normally when I open Excel on my iPad Pro I see recent spreadsheets I have been using and just click on the one I want to work in. The other day I noticed some of those spreadsheets did not…

Microsoft 365 and Office | Excel | For home | iOS
asked 2026-06-25T21:03:15.9633333+00:00
Gerard R 0 Reputation points
commented 2026-06-25T22:39:52.1066667+00:00
Jeronimo Fuerte 40,690 Reputation points Independent Advisor
1 answer

How to fix an download error -0x80070020 when trying to update a game that’s on an external hard drive ssd

For that last 2 months this has been happening I tried everything to fix it like it says in the help Microsoft issue with a code, and what other people have said that worked, I have uninstalled Forza Horizon 6, 10 times within in 2 weeks then…

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-24T19:12:27.8166667+00:00
Dominic Lightcap 0 Reputation points
commented 2026-06-25T22:38:34.5233333+00:00
Ivan B 115.2K Reputation points Independent Advisor
1 answer

UI and UX Design Issues in the New Outlook

Dear Microsoft Outlook Team, I am extremely dissatisfied with the design decisions in the new Outlook. Instead of making the application simpler and more user-friendly, several changes have made everyday work more difficult. My main concerns are: There…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-25T21:55:40.62+00:00
answered 2026-06-25T22:37:42.67+00:00
Kayece Jan Mae Amizola 15,025 Reputation points Independent Advisor
3 answers

Why can't I speak with a human? Terrible customer service

My husband is recently deceased and our Microsoft 365 account is in his name. How do I switch everything from our cloud to a new account with my name? I don't want to lose data. For the amount we pay Microsoft, we should be allowed to speak to a human!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-25T15:09:10.1566667+00:00
Chris Sullivan 0 Reputation points
edited an answer 2026-06-25T22:37:22.3466667+00:00
Bulldog 2,480 Reputation points
0 answers

How to scan from printer

Please show me How I can use my printer to scan a document

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-25T22:36:57.8766667+00:00
Patricia Hairston 0 Reputation points
1 answer

I want my email address to show as all lower case

I want to change my email address to show as all lower case

Outlook | Web | Outlook.com | Email
asked 2026-06-25T21:50:05.57+00:00
Jim Olmstead 0 Reputation points
answered 2026-06-25T22:36:14.55+00:00
Jeronimo Fuerte 40,690 Reputation points Independent Advisor
6 answers

Comcast transition email to YahooMail

After you transfer over to YahooMail what happens to the folders that are saved in Outlook? I want to still use my Comcast email address. All my saved folders are stored at Comcast.net as well as Outlook. I'm using iMap with Outlook.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-25T19:35:10.1733333+00:00
Irene Friedman 40 Reputation points
answered 2026-06-25T22:36:02.8333333+00:00
Irene Friedman 40 Reputation points
1 answer

pc picks up headset but not microphone

pc picks up headset but not microphone thats on the headset

Windows for home | Windows 11 | Settings
asked 2026-06-25T22:00:49.33+00:00
Connor Mccully 0 Reputation points
answered 2026-06-25T22:35:15.5866667+00:00
Ivan B 115.2K Reputation points Independent Advisor
2 answers

Windows update (Jun 24, 2026) done now scanner on printer doesn't work

Since yesterday when my computer did an update (running Windows 11 Pro) my brother printer (MFC-L6700DW) will not scan to my computer. I can print from my computer. I can use the app on my phone (iPhone 16 pro max) and scan to my phone. I did…

Windows for home | Windows 11 | Windows update
asked 2026-06-25T17:37:42.4966667+00:00
Sharon Truax 0 Reputation points
commented 2026-06-25T22:32:37.6733333+00:00
Ivan B 115.2K Reputation points Independent Advisor
1 answer

Microsoft important account got hacked and changed

my microsoft account (******@gmail.com) is hacked and changed to a new outlook account even its still signed in my official window 11 and i have all the proofs that its exist and sign in to my windows 11 right now.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-25T20:04:54.5166667+00:00
ersery freise 0 Reputation points
answered 2026-06-25T22:32:07.5066667+00:00
Jeronimo Fuerte 40,690 Reputation points Independent Advisor
3 answers

Ever since the latest update Teams app on Android goes into a login Loop even though it works on PC

I have a big problem, I can't login to my Teams app on my Android for my work. I updated the app on Tuesday night, went to sleep, woke up trying check my e-mail on this account, and got kicked out of my outlook account and Teams app it seems. Took…

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
asked 2026-06-25T02:11:46.81+00:00
Robin Johansson 0 Reputation points
edited an answer 2026-06-25T22:31:57.96+00:00
Robin Johansson 0 Reputation points
1 answer

Account Recovery or Deactivation

Hi. I am currently deadlocked out of my main account as I have no access to the account recovery password, and the account recovery form is not working as Microsoft is ignoring them due to two factor authentication being enabled. The issue here is that…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-25T10:27:54.1766667+00:00
Donna 0 Reputation points
answered 2026-06-25T22:31:15.6366667+00:00
Darhyl Amizola 44,785 Reputation points Independent Advisor
1 answer

Release domain from tenant

How do i release my domain from the microsoft tenant?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-24T15:50:29.8633333+00:00
Jon Schrandt 0 Reputation points
commented 2026-06-25T22:30:45.9+00:00
Jay Tr 13,210 Reputation points Microsoft External Staff Moderator
0 answers

I'm currently unable to login into Azure Portal

I'm currently unable to login into Azure Portal. Microsoft Authenticator never gets the notification. I've tried to re-add the account in Microsoft Authenticator but the error persists. I'm locked out of my account. How can I "reset" this…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-06-25T22:30:42.5+00:00
Mohamed Waheed A11_DC_SCS 0 Reputation points
0 answers

Folder/File Can't be deleted due to In Use

Downloaded SecureConnect from an email sent to me by my accountant. Scam. Have deleted all I can find accept two folders. One file in each. Won't delete due to being in use. Nothing in Task Manager. Computer is in Safe Mode. Restarted Windows…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-06-25T22:30:42.4933333+00:00
Tammy Jordan 0 Reputation points
1 answer

Microsoft 365 disappeared from my I Pad

I had Excel on my I Pad for years. It just disappeared and I've tried for a week to get it back. It's also on my Macbook.

Microsoft 365 and Office | Excel | For education | iOS
asked 2026-06-24T18:57:03.5766667+00:00
Sterling Cooper 0 Reputation points
commented 2026-06-25T22:30:38.8133333+00:00
Chris Duong 9,420 Reputation points Microsoft External Staff Moderator
2 answers

Can same-tenant Teams meeting bots also be subject to lobby approval via RequireApprovalWhenDetected?

We have a Teams meeting bot registered in our own tenant. As far as I understand, external third-party bots are nowadays routed to the lobby via RequireApprovalWhenDetected; aka the organizer must admit them. Our same-tenant bot bypasses the lobby…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
asked 2026-06-24T17:27:28.07+00:00
Harald Franck 0 Reputation points
answered 2026-06-25T22:30:27.48+00:00
Ruby-N 12,150 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Audio and Microphone Issues: Monitor usage and Team Meetings cause disconenction

I am writing to request some help troubleshooting an ongoing issue with my audio and peripheral devices. Everything usually works fine prior to a call, but the moment I join a Microsoft Teams meeting with my adapter connected, my audio and microphone…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-06-22T15:27:20.5+00:00
Newbold, Trent W 20 Reputation points
commented 2026-06-25T22:30:23.64+00:00
Jay Tr 13,210 Reputation points Microsoft External Staff Moderator
1 answer

MS PowerPoint - Cannot activate the license to use Lucen Timeline Expert

Hello, I purchased the Lucen Timeline Expert Timeline Add-in subscription for my job. When I log into my account, it clearly states that the license is Active, but it won't change from FREE to Expert. What should I do?

Microsoft 365 and Office | PowerPoint | For business | Windows
asked 2026-06-25T15:12:35.7533333+00:00
Lydia Alexandre 0 Reputation points
edited an answer 2026-06-25T22:28:36.98+00:00
Chris Duong 9,420 Reputation points Microsoft External Staff Moderator
3 answers

Receiving trojan horse notifications how do I disable in notifications.

your text I am receiving pop up notifications stating that my computer is infected with a spyware trojan horse virus error code 2b717gBV how can I ask notifications to prevent this.

Windows for home | Other | Security and privacy
asked 2026-06-25T16:54:35.7433333+00:00
Godfrey Phillips 0 Reputation points
commented 2026-06-25T22:28:30.0066667+00:00
Godfrey Phillips 0 Reputation points