39,577 questions
1 answer
One of the answers was accepted by the question author.
Hi how to fix sound?
Sound stopped working after formatting the computer. How to get sound back on my Optiflex 5050 computer?
Windows for home | Windows 10 | Devices and drivers
asked 2026-06-24T03:30:02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 96%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
Purevdolgor Turtogtokh
0
Reputation points
accepted 2026-06-24T04:13:32.5633333+00:00
Purevdolgor Turtogtokh
0
Reputation points
2 answers
Cursor freezes and driver power state failure upon start up
Everytime, I start up my laptop, my cursor freezes up after a minute and I get the driver power state failure error. I have tried uninstalling drivers from external device like my printer, going to the Acer website and downloading the Chipset and Serial…
Windows for home | Windows 11 | Performance and system failures
31,768 questions
asked 2026-06-23T01:43:18.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 48%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
Isabelle Seah
0
Reputation points
commented 2026-06-24T04:13:16.3566667+00:00
Isabelle Seah
0
Reputation points
2 answers
Copilot Quick View Shortcut
i am currently on windows 10 and I have been using copilot for weeks and the shortcut for quick view just started activating. I work in Autocad and i use the "Ctrl, Shift, C" all the time. How do i disable this shortcut without having to…
Microsoft Copilot | Windows Copilot | App
Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
189 questions
asked 2026-06-23T13:54:31.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 30%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Douglas G. Kulp
0
Reputation points
answered 2026-06-24T04:11:36.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
12,135
Reputation points Microsoft External Staff
Moderator
3 answers
How to fix Hypervisor launch fail?
It started a few days ago out of nowhere: I play a game for a few hours and suddenly both my screens freeze forever and nothing works. Only way to "fix" it is by shutting it down via the power button. I've looked at the event viewer and saw two…
Windows for home | Windows 11 | Performance and system failures
31,768 questions
asked 2026-06-21T23:16:13.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 92%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
voidless
0
Reputation points
answered 2026-06-24T04:11:22.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
82,275
Reputation points
Independent Advisor
1 answer
OneDrive in File Explorer doesn't open any files
I have OneDrive and it is working perfectly well in the cloud and all my information is stored there. It also works perfectly well on my phone and on the app and all my folders are there. I do not want this to change. However, on my laptop, the OneDrive…
Microsoft 365 and Office | OneDrive | For home | Other
Microsoft 365 and Office | OneDrive | For home | Other
A Microsoft file hosting and synchronization service.
982 questions
asked 2026-06-21T16:32:54.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 46%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Chris Shepherdson
0
Reputation points
commented 2026-06-24T04:11:11.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
7,305
Reputation points Microsoft External Staff
Moderator
3 answers
Microsoft Purview DLP policy with "Block", "Allow users to override", and "Require business justification" settings
Hi, We have configured a Microsoft Purview DLP policy with "Block", "Allow users to override", and "Require business justification" settings. The Business Justification Override prompt is working as expected in Outlook…
Microsoft Security | Microsoft Purview
Microsoft Security | Microsoft Purview
A unified data governance solution that helps manage, protect, and discover data across your organization
2,093 questions
asked 2026-06-18T06:17:54.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 34%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER1%3C/text%3E%3C/svg%3E)
RajivKumar-1104
0
Reputation points
edited a comment 2026-06-24T04:08:09.95+00:00
RajivKumar-1104
0
Reputation points
1 answer
Office One-Time Purchase License Tied to Ex-Employee Account - Transfer Help for New User
The old colleague added the Microsoft Office product key to their own account. This old colleague has already resigned and left the company, and will no longer use it. The computer that the old colleague was previously using has now been wiped/reset and…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
11,574 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 7.000000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 50%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
0 answers
access the users folder on a hard drive from another PC
I have an SSD drive from a laptop that won't recognize the drive to boot. I can see the drive in another PC. The drive has a drive letter, and I can see the directories, but I can't access any files. It says the directory is empty. Specifically the…
Windows for home | Previous Windows versions | Files, folders, and storage
asked 2026-06-24T04:06:43.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 99%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Terry Brown
0
Reputation points
asked 2026-06-24T04:06:43.86+00:00
Terry Brown
0
Reputation points
4 answers
El Onedrive funciona bien excepto en un pc
Tengo una cuenta de OneDrive familiar, la mia es de uno de los miembros pero tengo el rol de administrador tambien. Puedo entrar al OneDrive desde cualquier punto online y desde el explorador en un portatil que tengo. Pero en el ordenador sobremesa no me…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
15,592 questions
asked 2026-06-22T17:12:58.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 6%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Marita GG
0
Reputation points
commented 2026-06-24T04:06:39.8666667+00:00
Emmanuel Santana
39,735
Reputation points
Independent Advisor
5 answers
Need help recovering Hotmail account — ACSR failed multiple times
I am trying to recover my spouse’s Hotmail account (******@hotmail.com). We have submitted the Microsoft Account Recovery Form (ACSR) multiple times, but it keeps failing. We cannot receive verification codes because the recovery phone and email are no…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,946 questions
asked 2026-06-15T12:47:49.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 82%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPO%3C/text%3E%3C/svg%3E)
Peter Olsson
0
Reputation points
commented 2026-06-24T04:05:10.72+00:00
Peter Olsson
0
Reputation points
2 answers
I changed my phone number and can't get into my account
Hi I have got a new phone with a new phone number, im trying to get back into my account , but i cant get in because each time i get to the next step it says it will send a code to my phone number but i have a new number, and the old number is…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,946 questions
asked 2025-08-29T15:01:33.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 64%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rehan-Ahmed Sheikh
25
Reputation points
commented 2026-06-24T04:05:01.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 61%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Scott Loftus
0
Reputation points
1 answer
The same issue keeps happening with my laptop.
I have the same issue as this link: https://learn.microsoft.com/en-us/answers/questions/5426762/how-to-resolve-the-save-failed-due-to-out-of-memor Always told me that "The save failed due to out of memory or disk space". I can only use Word to…
Microsoft 365 and Office | Word | Other | Windows
Microsoft 365 and Office | Word | Other | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,748 questions
asked 2026-06-23T00:19:36.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 81%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHW%3C/text%3E%3C/svg%3E)
Haoran Wu
0
Reputation points
commented 2026-06-24T04:04:19.93+00:00
Emmanuel Santana
39,735
Reputation points
Independent Advisor
0 answers
Adding NVMe and Intel VMD Storage Drivers to WinPE Boot Images
Hi guys Our field support kit contains a bootable WinPE drive for offline system recovery. When imaging a laptop with a modern NVMe solid-state drive, the installation wizard fails because it cannot see the drive target. How do we use the DISM…
Windows for business | Windows Client for IT Pros | Devices and deployment | Set up, install, or upgrade
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 25%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
0 answers
FPP key for PCs that are running Windows activated with non-genuine licenses.
Hello, We currently have around 50 existing PCs that are running Windows activated with non-genuine licenses. We are considering two licensing options: GGWA and FPP. To reduce future costs when replacing or upgrading PCs, we are leaning toward…
Windows for business | Windows Client for IT Pros | Devices and deployment | Licensing and activation
asked 2026-06-24T03:59:43.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 85%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENK%3C/text%3E%3C/svg%3E)
nguyen khanh
0
Reputation points
asked 2026-06-24T03:59:43.3466667+00:00
nguyen khanh
0
Reputation points
0 answers
Activation lost after 25H2 update - RETAIL License Failed with errors 0xC004F034 and 0xC004C003
Hi everyone, I'm having an issue with my Windows 11 Home activation after the latest update. I couldn't find any trustworthy information, and support.microsoft.com led me nowhere. So I was wondering if anyone has seen this issue before. Here's what…
Windows for home | Windows 11 | Windows update
15,074 questions
asked 2026-06-24T03:59:35.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 87%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGN%3C/text%3E%3C/svg%3E)
Gustavo Nogueira Pereira
0
Reputation points
asked 2026-06-24T03:59:35.7166667+00:00
Gustavo Nogueira Pereira
0
Reputation points
2 answers
Looping login page "Set up your device to get access" even though I already logged in with Company Portal
Keep getting looping login screen after attempting to "re-enter password" for mail account. I get sent to Microsoft login -> authenticator app -> then I get prompted to "setup my device". I have re-setup company portal and…
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
314 questions
asked 2026-06-15T15:10:39.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 89%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
Christian Rodriguez
0
Reputation points
commented 2026-06-24T03:59:01.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 84%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Hani-Ng
12,080
Reputation points Microsoft External Staff
Moderator
0 answers
Complaint Regarding Amazon Pay Gift Card Availability on Microsoft Reward
Hello Microsoft Rewards Team, I am writing to raise a concern regarding the Amazon Pay Gift Card (India) reward option. For the past two months, whenever I check, it consistently shows "we're restocking" and has not been available for…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
7,555 questions
asked 2026-06-24T03:58:48.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 2%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZA%3C/text%3E%3C/svg%3E)
Zeeshan Altaf
0
Reputation points
asked 2026-06-24T03:58:48.47+00:00
Zeeshan Altaf
0
Reputation points
0 answers
I got two invoices for one subscription, how I can claim the refund
Dear MS team, I realized the I got two invoices for one license under my domain name. I tried to contact MS team to get live support and still struggling. Please help to get this asap. Best,
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,724 questions
asked 2026-06-24T03:58:08.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 38%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Phyoe Wai Khant
0
Reputation points
asked 2026-06-24T03:58:08.58+00:00
Phyoe Wai Khant
0
Reputation points
2 answers
My Microsoft account is being treated as a Work/School account and I cannot reach support
My personal Microsoft account is being misclassified as a Work/School account. Because of this, every support page redirects me to the Sign-in Helper and I cannot reach a human agent. My account appears to be stuck in the GUID tenant [Moderator note:…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
17,050 questions
asked 2026-06-12T09:21:55.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 92%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
PeterO
0
Reputation points
commented 2026-06-24T03:53:41.7+00:00
Peter Olsson
0
Reputation points
0 answers
How to create an account when my account creation has been blocked?
Hi, lately I have been trying to sign up for a Hotmail account for work. I have tried all the options that your team recommended in previous threads, but I am still unable to create one. I have changed my network connection, switched to my phone, and…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,284 questions
asked 2026-06-24T03:53:08.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 81%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thao Nguyen Thu
0
Reputation points
asked 2026-06-24T03:53:08.4433333+00:00
Thao Nguyen Thu
0
Reputation points