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4 answers

Message Preview

Outlook updated and I cannot find where to shut off the message preview with the help function

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-18T15:16:13.6166667+00:00
Schwartz, Eric A 0 Reputation points
commented 2026-06-23T22:45:15.74+00:00
Chris Duong 9,255 Reputation points Microsoft External Staff Moderator
0 answers

Scam emails want my CC

I think a scammer is trying to get my CC to charge for a fake MC 360 I paid in April for year

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-23T22:45:06.12+00:00
Laura Muscaro 0 Reputation points
1 answer

How to stop Windows from installing drivers even if Group policy editor driver decline is enabled

I have had nothing but issues with drivers conflicts since latest update. So re-installed Windows, downloaded and installed all drivers for my system from the mfg the edited Group Policy Editor to not allow driver updates. The thing decided to re-install…

Windows for home | Windows 11 | Windows update
asked 2026-06-23T22:09:05.4533333+00:00
DJ 0 Reputation points
answered 2026-06-23T22:44:28.7733333+00:00
Ramesh Srinivasan 82,130 Reputation points Independent Advisor
1 answer

Windows 10 Retail license transfer fails: old PC not listed in hardware change tool

Hello, I would like to explain my situation. I purchased a Windows 10 Home license a few years ago from the official Microsoft website, linked to my Microsoft account. Last year, I received a notification from Windows offering me a free upgrade to…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-06-23T18:37:57.21+00:00
Ivan J 0 Reputation points
commented 2026-06-23T22:43:21.0866667+00:00
Ivan J 0 Reputation points
0 answers

Cencel Office and refund request

Needed help to followup my requested refund. I've been waiting a long time already. My bank says I need to call Microsoft. I need money asap!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-23T22:42:58.4666667+00:00
Ms. D 0 Reputation points
4 answers

Word 2021 What happened to thumbnail view inside side-to-side?

It is gone now, but it was there when I first installed my retail version of Office 2021. It was very helpful, and it is not the same as view multiple pages in vertical mode. It looked like a waffle icon that took the side by side view and spread out the…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-06-21T20:07:38.1733333+00:00
Swan Starling 0 Reputation points
edited the question 2026-06-23T22:42:57.7733333+00:00
Stefan Blom 342.8K Reputation points MVP Volunteer Moderator
2 answers

How to merge email from old outlook with outlook 365

My Outlook 2016 stopped operating and provided a message store issue error. I wasn't even able to delete anything. It simply stopped and won't even allow me to see some emails in some cases. After a month of try to delete, I purchased Microsoft 365…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-06-16T15:11:10.7666667+00:00
Pam R 0 Reputation points
commented 2026-06-23T22:42:18.11+00:00
Hin-V 15,730 Reputation points Microsoft External Staff Moderator
1 answer

I cannot log into ACME as well as outlook email

Hi, I am new to databricks and Microsoft account. I have made a databricks account and used the advantage of 14 days free trial to learn data engineering. But it has been 2 weeks and now I need to change my payment plan on ACME databricks page, using the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-22T15:13:52.11+00:00
Shumpei Komatsu 0 Reputation points
commented 2026-06-23T22:42:13.8466667+00:00
Alexis-NG 16,805 Reputation points Microsoft External Staff Moderator
0 answers

no emails being received

hello i can not recieve any emails from me domain name at outlook i can send myself an email but nothing else gets threw i have dome all the normal tests

Outlook | Web | Outlook.com | Email
asked 2026-06-23T22:40:04.43+00:00
jason habraken 0 Reputation points
2 answers

Get Global Admin Rights

Hello, We had someone with Global Admin rights that has left the organization. I am the new person in the role. I need Global Admin rights. How do I get them. Thank you!

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-22T18:06:22.5666667+00:00
Katherine DeMarco 0 Reputation points
edited a comment 2026-06-23T22:39:57.7666667+00:00
Kristen-L 13,360 Reputation points Microsoft External Staff Moderator
10 answers

Outlook for Mac Bug – Original Message Not Included When Replying

Product: Microsoft Outlook for Mac Description of the issue: After updating Outlook for Mac [Version 16.110 (26061317)] on 18/6/2026, replying to any email no longer includes the original message in the reply window. Prior to the update, replies…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-18T07:24:07.79+00:00
Tsoumpas, C (ngmb) 45 Reputation points
answered 2026-06-23T22:39:07.76+00:00
Ivan C 0 Reputation points
0 answers

Surface Laptop 7 for Business continues to suffer from spontaneous reboots after coming back from Microsoft service

My Surface Laptop 7 for Business has been spontaneously rebooting ever since I purchased it new from Microsoft for over $2500 in December 2025. It will appear to function normally for hours or sometimes days but experiences literally random, spontaneous…

Surface | Surface Laptop | Performance and maintenance
asked 2026-06-23T22:38:48.4933333+00:00
Tad 0 Reputation points
1 answer

Teams will not open

Is there an issue with teams. It will not let me in. It says oops we have and issue restart.....?????

Microsoft Teams | Microsoft Teams for business | Teams and channels | Other
asked 2026-06-17T18:42:03.0666667+00:00
Jim Clemens 0 Reputation points
commented 2026-06-23T22:36:54.78+00:00
Kristen-L 13,360 Reputation points Microsoft External Staff Moderator
2 answers

How do I find a folder w/o a folder search box?

This has been asked and answered numerous times, but the answers don't seem to apply to my Outlook. I need to find a mail folder in Outlook by name. Answers I find online tell me to go to Outlook Web, expand the Folders, and use the Search box to search…

Outlook | Web | Outlook.com | Email
asked 2026-06-23T09:54:10.66+00:00
Floris Kleijne 0 Reputation points
answered 2026-06-23T22:36:34.33+00:00
Hornblower409 10,005 Reputation points
2 answers

Xbox App Will Not Launch on Windows PC After Extensive Troubleshooting (Including In-Place Upgrade)

I am contacting support regarding a critical issue where the Xbox app on my Windows PC will not launch at all. The app is 100% installed on my system, but when I try to open it, absolutely nothing happens. No window appears, no error message is…

Windows for home | Windows 11 | Gaming
asked 2026-06-01T00:58:24.2633333+00:00
Thiago Fontinelli 20 Reputation points
commented 2026-06-23T22:36:01.4866667+00:00
Thiago Fontinelli 20 Reputation points
2 answers

microsoft teams app

I received a message that I can no longer access classic teams and that I should download the most recent app. But there was no indication how to find that app.

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-06-22T21:37:23.4033333+00:00
Eugene Alvarez 0 Reputation points
commented 2026-06-23T22:35:43.1466667+00:00
Hendrix-C 17,660 Reputation points Microsoft External Staff Moderator
5 answers

Excel worksheet link to external worksheet

Hi Sir, I have a worksheet which contains lot of section date. This worksheet will be updated from time to time. I wish to link the data worksheet to another working worksheet. My way is to copy the entire data worksheet and paste in the new sheet of…

Microsoft 365 and Office | Excel | For education | Windows
asked 2026-06-13T17:38:28.0333333+00:00
KAR FUNG 61 Reputation points
commented 2026-06-23T22:35:39.14+00:00
Kristen-L 13,360 Reputation points Microsoft External Staff Moderator
1 answer

Recover legacy MCP / MCSE certifications from old inaccessible account

I have a legacy MCP / MCSA / MCSE certification from around 2006. The old Microsoft email account that may have been linked to my Certification Profile no longer exists, so I cannot sign in to access the migrated Learn Profile. I still have proof that I…

Community Center | Not monitored
asked 2026-06-23T20:53:38.76+00:00
Hilmi Ekici 0 Reputation points
answered 2026-06-23T22:35:26.0033333+00:00
Gérard Oomens 124K Reputation points Volunteer Moderator
1 answer

Replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac

When using legacy Outlook for Mac, since recent update, replying to an email deletes everything in the previous chain and if you try to forward an email, same issue it's just blank. Microsoft's site has a FAQ - they are "INVESTIGATING" the…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-22T19:12:42.0466667+00:00
Rick Krimbel 5 Reputation points
commented 2026-06-23T22:35:25.6466667+00:00
Hin-V 15,730 Reputation points Microsoft External Staff Moderator
5 answers

How to share my audio and video with microsoft teams

I need help to change the settings so that my audio and video will work.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video
asked 2026-06-23T19:05:32.7666667+00:00
Lori Barbee 0 Reputation points
commented 2026-06-23T22:35:14.7666667+00:00
Ian-Ng 14,020 Reputation points Microsoft External Staff Moderator