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6 answers

How can I change the new tab page in edge

How can I change the new tab page in edge so I can use a page of my own choice?

Microsoft Edge | Other | Windows 11
asked 2025-09-12T20:12:33.1333333+00:00
Bobbie Seabolt 25 Reputation points
edited a comment 2026-06-24T20:00:49.2666667+00:00
B Ward 0 Reputation points
1 answer

"Request to Change Microsoft AI Skills Fest Voucher from AZ-400 to AZ-104/AZ-204"

Hello Microsoft Support Team, I participated in the Microsoft AI Skills Fest and selected AZ-400 as my certification exam. At the time of registration, I was not fully aware that AZ-400 typically requires prior knowledge and preparation related to AZ-104…

Community Center | Not monitored
asked 2026-06-24T16:18:53.29+00:00
Priyal Garg 0 Reputation points
commented 2026-06-24T20:00:46.1333333+00:00
Hilmi Ekici 0 Reputation points
1 answer

crowdstrike causing Windows Server boot loops and solutions not working 2026

We are trying to find the root cause and solution outside of wiping the C: Drive OS clean.

Windows for business | Windows Server | User experience | Other
asked 2026-06-23T18:48:23+00:00
Todd Frye 0 Reputation points
commented 2026-06-24T20:00:10.44+00:00
Todd Frye 0 Reputation points
1 answer

How to fix an download error -0x80070020 when trying to update a game that’s on an external hard drive ssd

For that last 2 months this has been happening I tried everything to fix it like it says in the help Microsoft issue with a code, and what other people have said that worked, I have uninstalled Forza Horizon 6, 10 times within in 2 weeks then…

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-24T19:12:27.8166667+00:00
Dominic Lightcap 0 Reputation points
answered 2026-06-24T20:00:01.0833333+00:00
Ivan B 114.8K Reputation points Independent Advisor
1 answer

How to remove an old account

How do I remove an old account associated with a company that I am no longer part of?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-24T19:19:26.0666667+00:00
Libbey Blumberg 0 Reputation points
answered 2026-06-24T19:59:26.0733333+00:00
Kristen-L 13,440 Reputation points Microsoft External Staff Moderator
1 answer

Locked out of an email account with an old phone number.

Hello, this is about my mothers email address. She has a @hotmail.com account and recently she said it just logged her out for no reason. We have tried logging in with just her password, but it keeps directing us to a verification code to a phone number…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-24T19:07:12.3+00:00
Julie Morales 0 Reputation points
answered 2026-06-24T19:59:15.2166667+00:00
Darhyl Amizola 44,620 Reputation points Independent Advisor
3 answers

How to fix constant blue screen crashes on my desktop?

Desktop computer using Windows 10 (my computer can't use 11) Lately, I've been having constant crashes showing a blue screen (see attachment). I tried to use cmd (sfc_/scannow) as an administrator, but now, as such, I can't even run it to check for…

Windows for home | Windows 10 | Performance and system failures
asked 2026-06-24T12:21:31.5633333+00:00
LM 0 Reputation points
edited a comment 2026-06-24T19:58:44.1933333+00:00
David-M 115.9K Reputation points Independent Advisor
0 answers

Screen brightness disabled

I've already tried: Launching troubleshooting Review display options Checking/installing updates Uninstall display drivers Please someone help me

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-24T19:57:26.9433333+00:00
Mónica Guillen 0 Reputation points
edited the question 2026-06-24T19:58:25.47+00:00
Mónica Guillen 0 Reputation points
0 answers

Organizer account is permanently lost and unrecoverable. Please escalate to the Family Safety specialist team to remove the phantom family link from my account.”

Organizer account is permanently lost and unrecoverable. Please escalate to the Family Safety specialist team to remove the phantom family link from my account.”

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

74 questions
asked 2026-06-24T19:58:19.1766667+00:00
Tanmay Pachoury 0 Reputation points
1 answer

Locked out of account but family account still exists and my kids are locked out of their computers.

Three weeks ago, the email attached to my Microsoft 365 / Microsoft family was hacked. We reported it to Microsoft who initially responded to say the account was lost and to wait while they reviewed the case. That was three weeks ago and then we heard…

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

180 questions
asked 2026-06-24T18:09:42.5+00:00
Kim Jay 0 Reputation points
commented 2026-06-24T19:57:50.5633333+00:00
Kim Jay 0 Reputation points
3 answers

Cannot boot up fully functional apps on recently purchased successfully installed 1 time purchase of 365

When I retired from the U. of Colorado faculty, I was left with a limited use version of MS office. So I recently 1-time purchased and successfully installed the latest personal edition of O 365. However, when I boot up apps, I still get the limited…

Microsoft 365 and Office | Access | For home | Other
asked 2026-06-24T19:52:51.78+00:00
lloyd burton 0 Reputation points
answered 2026-06-24T19:57:44.74+00:00
lloyd burton 0 Reputation points
1 answer

I am having issues installing MS Project limited free version on my system

this is the message displayed while trying to install MS projectScreenshot 2026-06-24 194956.png

Microsoft 365 and Office | Project | For education | Windows
asked 2026-06-24T18:55:32.9533333+00:00
muinat murtala-bandaro 0 Reputation points
answered 2026-06-24T19:57:33.9566667+00:00
Ian-Ng 14,105 Reputation points Microsoft External Staff Moderator
0 answers

Fortnite and Farming Simulator 25 crash when alt-tabbing

Fortnite (can) crash on launch, Farming Simulator 2 on alt-tabbing and seems to run fine as far as I can tell when not alt-tabbing. Alt-tabbing for sure crashes it after a few minutes of running the game. There are no corrupt windows files; Game files…

Windows for home | Previous Windows versions | Gaming
asked 2026-06-24T19:33:09.0666667+00:00
Richard van Soest 0 Reputation points
edited the question 2026-06-24T19:56:20.8533333+00:00
Richard van Soest 0 Reputation points
1 answer One of the answers was accepted by the question author.

Get the free credits back for Azure Account

Hello. I created an azure account for tutoring purposes. There was some issue earlier with getting the free credits which was resolved by someone from Microsoft support only (again kudos to them : ) ). But I was not able to get time to learn Azure at…

Azure | Azure Training
asked 2026-06-24T17:24:24.5166667+00:00
Aditya Raj Agrawal 25 Reputation points
accepted 2026-06-24T19:55:24.8333333+00:00
Aditya Raj Agrawal 25 Reputation points
1 answer

The option to add my phone number does not appear

I removed a landline phone from my account and now I do not have the option to add a phone number. None of the directions apply as there is NO "add my phone number" option available.

Windows for home | Other | Security and privacy
asked 2026-06-24T19:19:38.1033333+00:00
Mary Jackson 0 Reputation points
answered 2026-06-24T19:54:11.08+00:00
EmilyS726 242.5K Reputation points Independent Advisor
1 answer

Common Causes for Outlook Repeatedly Asking for a Password

Screen shot of Outlook/Office authentication settings location

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-06-22T16:33:14.8933333+00:00
Pamela Gockley 0 Reputation points
commented 2026-06-24T19:53:56.98+00:00
Ryan-N 13,860 Reputation points Microsoft External Staff Moderator
2 answers

All of a sudden, I can't save Word documents on a MAC

All of a sudden, I can no longer save Word documents on a Mac. It worked yesterday. How do I fix this? Thank you

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-06-24T15:39:33.2566667+00:00
Jayne Morehouse 0 Reputation points
commented 2026-06-24T19:53:53.9833333+00:00
Stefan Blom 342.8K Reputation points MVP Volunteer Moderator
1 answer

My microphone is not working.

My microphone is not working. It is a built in microphone.

Windows for home | Windows 11 | Accessibility
asked 2026-06-24T19:16:21.96+00:00
Matthew Spaulding 0 Reputation points
answered 2026-06-24T19:53:52.36+00:00
Ivan B 114.8K Reputation points Independent Advisor
1 answer

Microsoft 365 and Office | Subscription, account, billing | For education | Windows

Correlation Id: Timestamp: DPTI: Message: The credential is invalid. Tag: 4vt9f Code: 0

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-06-22T19:38:28.9566667+00:00
ARDA KAYA 0 Reputation points
commented 2026-06-24T19:53:44.68+00:00
Ryan-N 13,860 Reputation points Microsoft External Staff Moderator
1 answer

my email were in deleted folder and have now gone assume deleted. How can I recover them?

Some of my email folders were in the deleted folder and have now gone assume deleted. How can I recover them?

Outlook | Web | Outlook.com | Email
asked 2026-06-24T19:30:26.73+00:00
Khalid Akber 0 Reputation points
answered 2026-06-24T19:53:37.3966667+00:00
Burak VAROL 946 Reputation points