Process payment registrations
When your customers have made payments to your electronic bank account, you must apply each amount paid to the related sales document and then the payment to update the customer, general ledger, and bank ledger entries. Depending on your business needs, you can get paid and register that payment in different ways: manually, automatically, and through payment services.
The Register Customer Payments page is designed to support you in tasks involved in balancing internal accounts by using actual cash figures to make sure that payments are collected efficiently from customers. This payment processing tool enables you to quickly verify and post individual or lump-sum payments, process discounted payments, and find specific unpaid documents for which payment is made.
Payments for different customers that have different payment dates must be posted as individual payments. Payments for the same customer that have the same payment date can be posted as a lump-sum payment. This is useful, for example, when a customer has made a single payment that covers multiple sales invoices.
Register customer payments
If you quickly want to register a payment from one customer, you can open the Register Customer Payments page from the Customers and Customer Card pages where it's automatically filtered for the specified customer. You can access the Register Customer Payments page from the customer list by selecting Process, and then Register Customer Payments.
If you want to register payments from several customers, you can also open the Register Customer Payments page to show all posted documents for which a payment can be registered by following these steps:
Select the Search for Page icon in the top-right corner of the page, enter register customer payments, and select the related link.
Select the Payment Made option on the line that represents the posted document for which a payment has been made. If the Auto Fill Date Received option is selected on the Payment Registration Setup page, then the work date is entered in the Date Received field.
In the Date Received field, enter the date when the payment was made. This date may be different from the work date.
In the Amount Received field, enter the amount that has been paid. For full payments, this is the same as the amount in the Remaining Amount field on the line. For partial payments, this is lower than the amount in the Remaining Amount field on the line.
Repeat steps 2-4 for other lines that represent posted documents for which payments are made.
Choose Post Payments to post the payments.
The payment information is posted for documents represented by lines where the Payment Made option is selected. Payments entries are posted to general ledger, bank, and customer accounts. Each payment is applied to the related posted sales document.
When you want to post several payments for the same customer that have the same payment date, you can post them as a lump-sum payment by selecting the Post as Lump Payments action.