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Troubleshoot failures with the installation of the Dynamics 365 Remote Assist model-driven app

  • Článek

There are several reasons why the installation of the Microsoft Dynamics 365 Remote Assist model-driven app might fail.

Note

To solve the issue, you need the following administrator accesses:

Symptoms 1: Missing dependencies

Cause

You try to install the Dynamics 365 Remote Assist model-driven app in an environment that isn't enabled for Dynamics 365 apps.

Resolution

Install the app in an environment where other Dynamics 365 apps, such as Dynamics 365 Field Service or Dynamics 365 Sales, are installed. Or create a new environment that's enabled for Dynamics 365 apps.

Symptoms 2: Can't enable Dynamics 365 apps when creating an environment

Cause

An active Dynamics 365 Remote Assist subscription is missing.

Resolution

  1. View your subscriptions in the Microsoft 365 admin center.

  2. If you don't see a trial subscription for Dynamics 365 Remote Assist, create a subscription-based trial environment and enable the Dynamics 365 apps option.

Symptoms 3: Not enough capacity to create environments

Cause

Environment creation requires at least 1 GB of available database capacity.

Resolution

Paid subscriptions of Dynamics 365 Remote Assist provide a default tenant entitlement of 10 GB of database capacity (if Dynamics 365 Remote Assist is your first Dynamics 365 subscription). See new Dataverse storage capacity for possible resolutions.

Symptoms 4: The Dynamics 365 Remote Assist app doesn't show up in the Power Platform admin center

Cause

An active Dynamics 365 Remote Assist subscription or license is missing.

Resolution

  1. Check to ensure that you have an active Dynamics 365 Remote Assist subscription.

  2. Try assigning a Dynamics 365 Remote Assist license to your account from the Microsoft 365 admin center to force a license sync to occur. After five minutes, check if the app appears in the Power Platform admin center.

  3. If the issue isn't resolved, file a support request by going to the Power Platform admin center and selecting Help + support > New support request.