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The Business Central Administration Center

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The Business Central administration center provides a portal for administrators to do administrative tasks for a Business Central tenant. Here, administrators can:

Business Central Admin Center.

Access to the administration center

The following users are authorized to access the Business Central administration center:

  • Internal tenant administrators
  • Admin agent
  • Helpdesk agent

Internal administrators are users who are assigned the Global admin role or the Dynamics 365 Admin role in the Microsoft 365 admin center. These users are typically system administrators, IT professionals, or super users at the customer's company. For more information, see About admin roles in the Microsoft 365 admin content.

The admin agent and helpdesk agent roles are assigned through the Microsoft Partner Center for the partner that is associated with the tenant. These roles can access the Business Central tenant as delegated administrators. For more information, see Administration of Business Central Online.

Internal administrators

As the internal administrator, you can choose the link in the Settings menu when you're signed in to Business Central.

Alternatively, you can access the administration center from the URL, use the following pattern but replace [TENANT_ID] with the tenant ID of your Business Central:

https://businesscentral.dynamics.com/[TENANT_ID]/admin

Tip

The tenant ID is shown in the Help and Support page in your Business Central.

In the administration center, you can create and monitor environments. This is also where you manage the people who must be notified of administrative events for your tenant.

Your partner can help you set up telemetry for production environments, including integration with Application Insights in Azure.

Cleaning up settings

If your organization decides to switch to another partner, you must make sure that some settings that your current partner made in your Business Central administration center are removed. This includes the following settings:

  • Support contact details

    1. In the Business Central administration center, choose the relevant environment, and then, in the Support menu, choose Manage Support Contact.
    2. Verify that the values in the Name, Email address, and the Website fields are still relevant; if not, then delete or modify the values.

  • Notification recipients

    1. In the Business Central administration center, on the left side, choose Notification recipients
    2. Verify that the list of email addresses are still relevant; if not, then delete or modify the values.

  • Application Insights key (if this was set up by the partner)

    1. In the Business Central administration center, choose the relevant environment, and then, in the top menu, choose Application Insights Key.
    2. Remove the value of the Instrumentation Key

  • Authorized Azure Active Directory Apps (if this was set up by the partner)

    1. In the Business Central administration center, navigate to 'Authorized AAD Apps' and remove any apps authorized by the partner.
    2. Revoke consent granted to the AAD App belonging to the partner from your AAD Tenant. For more information, see here.
    3. Removed apps may have additional permissions assigned to execute certain administration operations, such as the D365 BACKUP/RESTORE permission. Any apps set up with permissions in Business Central can be disabled from the Azure Active Directory Applications page. For more information, Assign Permissions to Users and Groups.

When you establish a relationship with a new partner, they will fill in these fields again.

Partner access to the administration center

As a partner, you can access the administration center from the Partner Dashboard in the Microsoft Partner Center:

  1. Log into the Partner Dashboard.
  2. Select the Customers link in the navigation pane.
  3. Select the customer tenant that you want to do administrative tasks for.
  4. Select Service Management.
  5. Under the Administer Services heading, select Dynamics 365 Business Central.

You can also get to the administration center by using the URL of a tenant, as described in the previous section.

In the Business Central administration center, you can specify support information, create and remove environments, and submit support request for your customer.

From the Business Central administration center, you can access your customer's Business Central for troubleshooting, for example.

Note

As the partner, there are certain tasks that you cannot do in your customers' Business Central. For more information, see Acting as a delegated administrator.

See also

Production and Sandbox Environments
Managing Environments
Tenant Notifications
Environment Telemetry
Administration Center API
Managing Technical Support
Business Central Data Security
Introduction to automation APIs
Microsoft Partner Dashboard
Add a new customer in the Partner Center
Assign licenses to users in the Partner Center
Create new subscriptions in the Partner Center
Cloud Solution Provider program - selling in-demand cloud solutions