With Business Central, you can set up the standard tasks that you need to fulfil your customer service requirements. To do this, you must determine what service items and offerings your service organisation supports, and at what price.
Business Central also provides some statistics tools that you can use to determine how well things are going, and identify areas where you can improve.
The following table describes a sequence of tasks, with links to the topics that describe them.
|Establish pricing for the services you provide.||Managing Service Pricing|
|Set up and customise service items and service groups. This includes establishing which skills a service requires and troubleshooting guidance.||Create Service Items|
|Know how to manage the status of repairs on service orders, and how to identify their priority.||Understanding Service Order and Repair Status|
|Understand the relationship between the status of a repair, and the effect they have on allocated resources, and vice versa.||Understanding Allocation Status and Repair Status|
|Use statistics to analyse your service processes.||Viewing Service Statistics|
Fulfilling Service Contracts
Set Up Pricing and Additional Costs for Services
Set Up Service Items and Service Item Components
Set Up Statuses for Service Orders and Repairs
Setting Up Service Management