Unable to connect VPN due to errors: getKeyChainSecret: Failed to retrieve KeyChain secret.

SC 0

Unable to connect to VPN due to the following errors:

07/17/2024 11:59:20 Error getKeyChainSecret: Failed to retrieve KeyChain secret. Status code -25300
07/17/2024 11:59:20 Error handleAADClientAuthCachedUser: There is no last used account Username saved in KeyChain for VpnConnection: meeco-dev-vnet AAD Auth!
07/17/2024 11:59:20 Information sAcquireTokenInteractivelyNeeded: Account is not saved so interactive login will be needed.
07/17/2024 11:59:20 Error IsAcquireTokenInteractivelyNeeded: No AAD token acquired silently, Interactive login is required!
07/17/2024 11:59:20 Information removeClientAuthLoginCredentials: Using account: com.microsoft.AzureVpnMac
07/17/2024 11:59:20 Information getClientAuthLoginCredentials: Using account: com.microsoft.AzureVpnMac
07/17/2024 11:59:20 Error getKeyChainSecret: Failed to retrieve KeyChain secret. Status code -25300

Please note that I also tried the steps below but no luck fixing this issue:

Remove Azure VPN client app
Delete keychain related Azure VPN
Reinstall Azure VPN client app
Reinstall configuration and connect

Result: VPN remains disconnected Please note that the signin was successful. (Successfully received Microsoft entra credential token)

KapilAnanth-MSFT 41,721 Reputation points Microsoft Employee

2024-07-17T06:16:08.8066667+00:00
@SC ,

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

This seems to be related to a bug from Apple side.

Could you please let me know the version of your macOS and the version of the Azure VPN client that you have installed?

There is a new preview version of Azure VPN client that is available for testing from Apple side. Client version: 2.3.14 (Private build)

Could you please try to use this version and let me know if it works? https://testflight.apple.com/join/cGUEoTXc

You can refer to this thread for more info : KeyChain Failed Mac for AzureVPN Client

NOTE: To join the Azure VPN Client beta, open the link on your iPhone, iPad, or Mac after you install TestFlight.

Regards,

Kapil
SC 0 Reputation points

2024-07-18T23:32:20.2633333+00:00

Thank you for your response.
Please see the info requested below:
MacOS: 14.5 (23F79)
Azure VPN Client: 2.5.3

Could you please try to use this version and let me know if it works? > https://testflight.apple.com/join/cGUEoTXc

I would need redemption code to test this. Is this something you could provide?
KapilAnanth-MSFT 41,721 Reputation points Microsoft Employee

2024-07-19T09:54:25.75+00:00
@SC ,

Not sure what you mean by "redemption" code.

From the docs, I see you can download the TestFlight app from : https://apps.apple.com/us/app/testflight/id899247664 for a macOs
SC 0 Reputation points

2024-07-21T23:01:08.0533333+00:00

Hi Kapli,

Thank you for your response.

It seems you need invitation code to use it.

Please see the attached images.

.
Muhammad Bilal 0 Reputation points

2024-07-21T23:12:02.0633333+00:00
Hi,

I understand the frustration you're experiencing with the Azure VPN client. I faced a similar issue recently and tried the same steps you mentioned:

Removed the Azure VPN client app

Deleted the keychain related to Azure VPN

Reinstalled the Azure VPN client app

Reinstalled the configuration and attempted to connect

Despite these efforts, the VPN remained disconnected, even though the sign-in was successful, and I received the Microsoft Entra credential token.

Additionally, I'm working on a website called nomesfavoritos.com.br, where we offer a comprehensive list of baby names and name-related content. Our team is considering using Azure services to enhance scalability and management. Solving this VPN connectivity issue is crucial for us as it impacts our ability to maintain and update our services efficiently.

Has anyone found a solution or workaround for this issue? Any advice would be greatly appreciated.

Thank you!

Best regards,

Muhammad Bilal
KapilAnanth-MSFT 41,721 Reputation points Microsoft Employee

2024-07-23T15:33:30.3266667+00:00

@SC , Muhammad Bilal ,

As next steps, please use Rosetta 2.

You can find more details at Azure VPN Client not working on MAC book 2023 M2

What is Rosetta?

Rosetta 2 enables a Mac with Apple silicon to use apps built for a Mac with an Intel processor. More details can be found here: If you need to install Rosetta on your Mac - Apple Support

Cheers,

Kapil

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Unable to connect VPN due to errors: getKeyChainSecret: Failed to retrieve KeyChain secret.