Planner access issue

Question

I have created a shared Planner but now can no longer access. I've checked with all other team members and everyone is receiving the same error.

Correlation ID: [Moderator note: personal information removed]

Answer 1

Hi @Chris Stanton,

Welcome to Microsoft Q&A forum. 

Thank you for reaching out and sharing your experience with us. I understand your concern and it appears you are unable to open the plan in Microsoft Planner. I truly appreciate your patience and I am sorry for the inconvenience this has caused. Based on the details you provided, since other users in your organization are experiencing the same issue, this indicates a tenant-wide impact. This is likely a temporary server-side issue that requires investigation from the backend to identify the root cause. To resolve this efficiently, the Microsoft Support Team has the necessary permissions to perform remote diagnostics and collect background logs. This approach ensures a faster and more accurate resolution for your case.

If you are an admin, I recommend you get support by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn to raise a support ticket from admin center or calling the phone support to contact Microsoft Support: Customer service phone numbers - Microsoft Support.

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support.

Please accept my apologies for redirecting you to the related team support, as the moderators in this community have limited resources and permission to verify the backend information and to get the quick and better assistance, we requested for this.

Greatly appreciate for your patience and understanding.

Hope you having a nice day and really much warm regards to you as well. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.     

Answer 2

It seems that you are encountering access issues with your shared Planner. The error message you are receiving may indicate that you do not have the necessary permissions to access the Planner or that the Planner has not been shared correctly with your team members.

Here are some potential causes and resolutions:

1. Permissions: Ensure that all team members, including yourself, have the correct permissions to access the Planner. You may need to check if everyone is a member of the associated Microsoft 365 group.
2. Group Membership: If you are a team owner, confirm that you are also a member of the Microsoft 365 group linked to the Planner. If not, you will need to add yourself or have someone with admin privileges do so.
3. Access Issues: If the Planner was created after the SharePoint Online was provisioned, it might not have been shared correctly. In this case, you may need to re-share the Planner or adjust the permissions.

If the issue persists, you might want to gather more details about the error, such as the correlation ID you provided, and reach out to Microsoft support for further assistance.

---

References:

• Error occurs when accessing Project Web App