What does this mean

Question

I'm getting these error messages which is not allowing me to get any ethernet or Internet.

I have 2 computers running for my business but one of them is getting this software issue.

How do I fix this ASAP????

Answer 1

Dear Play Team, 

Thank you for your question and for sharing the details into Microsoft Q&A Forum. 

I understand this is impacting one of your business PCs and that it’s urgent. To help narrow down whether this is a Windows configuration, driver, or network issue, could you please share the details below? 

1. The exact error 

• The exact error text (or a screenshot). 
• When/where it appears (e.g., at sign‑in, in Settings > Network & Internet, browser, plugging the cable). 

2. Windows & device 

• Windows version/build (Win + R > winver). 
• PC model (or motherboard). 

3. Scope of impact 

• Does your other PC work on the same cable/port? 

4. Recent changes 

• What changed just before this started (Windows/driver updates, new software, VPN/security tools, policy changes, power events)? 

5. Adapter status & warnings 

• In Settings > Network & Internet, what do you see for the Ethernet/Wi‑Fi adapter? 
• Any warnings in Device Manager > Network adapters (yellow triangle)? 

You can try the following safe checks now while you prepare your reply; they may help restore connectivity or quickly narrow down the cause. 

• Reboot the PC and router/modem. 
• Try another Ethernet cable and a different switch/router port. 
• Temporarily disable VPN/proxy/security software and test again. 
• Run the Network and Internet troubleshooter

Once you share the information and outputs above, I’ll recommend appropriate next steps to move this forward. 

I hope these steps help you move forward. Please update me with the results, and I’ll be ready to support further to get this resolved as soon as possible. 

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