217 questions
1 answer
How do I create a guest user on the PC laptop
how can I create a guest user for my PC Surface Laptop
Surface | Surface Laptop | Network
asked 2025-07-15T13:01:18.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 13%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mariota Smutz
0
Reputation points
commented 2026-05-06T16:17:50.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 24%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOR%3C/text%3E%3C/svg%3E)
Olly r u still My gf
0
Reputation points
2 answers
Surface Laptop for Business 7th Edition with Qualcomm chipset frequently loosing Wifi connection
Hi, One of the Surface laptop 7th edition with Qualcomm processor and Qualcomm fast connect 7800 Wifiadaptor is frequently loosing Wifi connect and in device manager it shows Error code 10 " Status_Device_Power_Failure". I have installed…
Surface | Surface Laptop | Network
217 questions
asked 2026-03-23T17:11:22.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 36%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Naveen Sodhani
0
Reputation points
commented 2026-03-27T15:16:36.45+00:00
Naveen Sodhani
0
Reputation points
2 answers
I need to send my Surface laptop in for repair or replacement
My Surface laptop lost wi-fi capabilities and needs to be sent in for repair or replacement.
Surface | Surface Laptop | Network
217 questions
asked 2026-03-13T15:47:41.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 19%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
Erin Pitcher
0
Reputation points
answered 2026-03-14T00:58:07.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,691
Reputation points MVP
Volunteer Moderator
1 answer
Update window indicates Microsoft blablabla requires update?
How do I fix this? There is always a update notice on my laptop, I don't understand what is being asked so I don't know how to fix the issue and get the window closed... Image below. Thanks
Surface | Surface Laptop | Network
217 questions
asked 2026-02-24T22:32:32.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 82%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Michael Anderson
5
Reputation points
commented 2026-02-27T04:23:36.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
11,865
Reputation points Microsoft External Staff
Moderator
2 answers
lost wi-fi capabilities
I have a Surface laptop 7th edition that has suddenly lost wi-fi capabilities. The adapter does not show up in device manager. I have done a factory reset, and it still doesn't show up. I can connect to the network using a docking station.
Surface | Surface Laptop | Network
217 questions
asked 2026-02-24T22:28:24.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 78%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE7%3C/text%3E%3C/svg%3E)
ErinPitcher-7521
0
Reputation points
commented 2026-02-26T06:37:22.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
11,220
Reputation points Microsoft External Staff
Moderator
2 answers
I need to find my surface tablet at home
I need to know how to find a lost surface laptop at home. Yes, I lost it at home. The battery is dead by now.
Surface | Surface Laptop | Network
217 questions
asked 2026-01-30T07:24:52.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 73%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mal Sal
0
Reputation points
answered 2026-01-31T00:16:25.5266667+00:00
S.Sengupta
30,691
Reputation points MVP
Volunteer Moderator
2 answers
My OneDrive was set up wrong by your support tech and is causing problems. I also have an SQL problem that will not allow critical (third party) software to work properly.
OneDrive was supposed to be set up to backup the files and folders on my desktop computer. Instead, someone set it up to share the files with all of my computers, which is becoming increasingly troublesome, and it needs to be resolved quickly but I've…
Surface | Surface Laptop | Network
217 questions
asked 2026-01-20T00:11:27.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 18%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Michael Adiutori
0
Reputation points
answered 2026-01-28T18:04:52.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
12,940
Reputation points Microsoft External Staff
Moderator
1 answer
Request to speak with an agent
I cannot connect to WiFi. I’ve done all the troubleshooting on the router side and computer side. Is there a number I can call to speak with someone, or can someone call me
Surface | Surface Laptop | Network
217 questions
asked 2025-08-02T19:54:34.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 68%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
Candice Elayne
5
Reputation points
answered 2026-01-22T06:18:22.2433333+00:00
S.Sengupta
30,691
Reputation points MVP
Volunteer Moderator
1 answer
What does this mean
I'm getting these error messages which is not allowing me to get any ethernet or Internet. I have 2 computers running for my business but one of them is getting this software issue. How do I fix this ASAP????
Surface | Surface Laptop | Network
217 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 57.00000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
2 answers
my Surface pro will not print to my HP ENVY6130E
my Surface pro will not print to my HP ENVY6130E, I have connected both to the same wifi and blue light on printer is solid. I have installed the printer but when i go to print it states printer off line in dropdown and when you select printer it doesnt…
Surface | Surface Laptop | Network
217 questions
asked 2026-01-09T02:15:39.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 42%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kate Harrison
0
Reputation points
commented 2026-01-10T14:43:11.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
5,540
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro Laptop- Enrollment Issue
Brand new laptop and it's not enrolling into my company. Grabbed Hardware ID, shows approved in Intune, and laptop has been added in groups. Have tried it numerous times by wiping the laptop. Please help!
Surface | Surface Laptop | Network
217 questions
asked 2026-01-10T00:09:14.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 37%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Hassan Haidar
0
Reputation points
answered 2026-01-10T01:50:55.2633333+00:00
S.Sengupta
30,691
Reputation points MVP
Volunteer Moderator
2 answers
invoice [Moderators deleted PII]
We need to know how receive the invoice for the recent order made yesterday 1st December 2025 [Moderators deleted PII] Thanks
Surface | Surface Laptop | Network
217 questions
asked 2025-12-02T13:08:53.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 55.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EII%3C/text%3E%3C/svg%3E)
ITM Interpreti Traduttori Mediatori
0
Reputation points
edited a comment 2025-12-31T15:42:32.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Haien-L
7,670
Reputation points Microsoft External Staff
Moderator
6 answers
Intel(R) Wi-Fi 6 AX201 160MHz not working
Network adaptor not working. Tried following the help, restart, reset, reinstall, nothing helped.
Surface | Surface Laptop | Network
217 questions
asked 2025-10-02T08:09:09.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 25%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Stephan js
0
Reputation points
answered 2025-12-15T20:04:39.07+00:00
Stephan js
0
Reputation points
3 answers
Marvell Avatar wireless network controller turns off
The Marvell avatar wireless network controller turns off for no apparent reason. When I check fir an update or if there is another driver, the search comes back and says I have the right driver. I can go into Device Manager and disable it and then…
Surface | Surface Laptop | Network
217 questions
asked 2025-07-18T15:59:13.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 73%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Daniel Heneghan
10
Reputation points
commented 2025-12-02T12:19:38.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 50%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Stu0292
5
Reputation points
2 answers
My case # is 7091974105, I have waited for a refund since 10/15/25, this is not a good way to treat a long time customer
I tried buying a new laptop with payment terms but the sales person charged me for two laptops 1227.61$ + 1227.61 ~ 2500$ she charged my debit card. Subsequently one of the laptops was returned to M S using the label sent to me the other laptop never…
Surface | Surface Laptop | Network
217 questions
asked 2025-11-29T21:49:05.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 93%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
JAMES TANEYHILL
0
Reputation points
answered 2025-11-29T22:00:03.29+00:00
JAMES TANEYHILL
0
Reputation points
1 answer
How to cofigure Windows 11 Thunderbolt Surface Dock 4 for 2.5 GBE
I am having trouble getting full download speeds using my Surface Laptop 6 with TB4 Surface Dock. I have 2 GB service from my ISP. I have a mix of 10 GBE and 2.5 GBE, and Gigabit on my Lan. I have a one mac computer plugged into the same upstream…
Surface | Surface Laptop | Network
217 questions
1 answer
Internet not connecting
MICROSOFT 13" Surface Laptop, Copilot+ PC - Snapdragon X Plus, 256 GB SSD, Platinum I have recently purchased a new laptop, and while it did connect to the internet for a while, it no longer has the desire to join. Right now it is connected and…
Surface | Surface Laptop | Network
217 questions
asked 2025-11-03T14:08:28.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 72%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BrettChaps
0
Reputation points
answered 2025-11-03T15:35:29.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
1 answer
New surface laptop is crashing my fibre network
I just opened a new surface laptop and it is causing my fibre network to drop and then has to cycle back on. It happens every time. I have a surface pro 3, phone, fibe TV and they have all been running fine for years. but the minute i connect the…
Surface | Surface Laptop | Network
217 questions
asked 2025-10-15T18:15:47.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 82%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
nab
0
Reputation points
answered 2025-10-15T19:11:40.19+00:00
Marcelo Mendoza
10,675
Reputation points
Independent Advisor
3 answers
One of the answers was accepted by the question author.
Wake on Lan for Surface laptop 7 by upgrading to Windows for Business?
I have a Surface 7 Laptop. I understand "wake on lan" is only available with the business/enterprise version of the laptop. If I were to upgrade my Windows O/S from the Home to Business version, will I be able to run the Wake on Lan option? …
Surface | Surface Laptop | Network
217 questions
asked 2025-08-30T19:26:41.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 45%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECI%3C/text%3E%3C/svg%3E)
Cal Ito
20
Reputation points
answered 2025-09-20T18:26:29.9533333+00:00
Barb Bowman
80,785
Reputation points MVP
Volunteer Moderator
2 answers
WiFi Drivers Not Working
The option to connect to WiFi is no longer there. Microsoft Wi-Fi Direct Virtual Adapter and the same name but #2 both say "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware…
Surface | Surface Laptop | Network
217 questions
asked 2025-09-09T03:39:31.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 42%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
Kiera Forrest
0
Reputation points
answered 2025-09-10T15:18:51.7333333+00:00
Restee Miranda
14,035
Reputation points
Independent Advisor