billing question

Question

Why have I received a bill for services that I was told when I purchased access to Microsoft Office that it would be a one-time flat-fee of $100 because I am a disabled senior?

Answer 1

Hi ,

I'm Dyari. Thanks for reaching out.

The information provided by Q&A Assist is correct. One more thing you may want to check is which Microsoft account was used for the purchase. Sometimes the charge appears because a subscription is linked to a different Microsoft account.

You can sign in and review your Services & Subscriptions and Order history here:

https://account.microsoft.com/services

If you still cannot identify the charge, it would be best to contact Microsoft Billing Support so they can review the transaction with you.

Please feel free to ask if you need further assistance.

Answer 2

The most common reasons for receiving a bill after being told Office was a one-time purchase are:

1. A subscription (Microsoft 365) is active in addition to, or instead of, the one-time Office license.
   • Microsoft 365 is a recurring subscription (monthly or yearly), not a one-time purchase.
   • If recurring billing is enabled, charges continue automatically until the subscription is canceled.
2. The billing frequency was changed.
   • For startup/benefit scenarios, changing the billing frequency (for example, from monthly to annual) can cancel the benefit and start charging the payment method on file instead.
3. A different or additional Microsoft 365 plan is in use.
   • For example, using a Business Standard subscription or another paid Microsoft 365 plan will generate recurring charges.

To investigate and resolve the charge:

1. Check what was billed:
   • Go to the Microsoft account dashboard → Payment & billing → Order history or Manage your payments and look for the charge.
   • Use the Investigate option on the charge if available to see what subscription or purchase it relates to.
2. Check subscriptions and recurring billing:
   • In the same account dashboard, review Services & subscriptions to see if any Microsoft 365 or other subscriptions are active with recurring billing turned on.
   • If there is an unwanted subscription, turn off recurring billing and/or cancel it.
3. If the charge is unexpected or appears incorrect:
   • Use the billing charge troubleshooter starting from the Manage your payments page as described in the article on investigating billing charges.
   • If needed, request a refund for a Microsoft subscription using the refund process described in the refund help article.
4. If assistance is needed from a support agent:
   • Contact Microsoft Store & billing support or Microsoft 365 support and choose a billing/payment or subscription category so an agent can review the account and charges.
   • Customers with disabilities can also contact the Microsoft Disability Answer Desk for additional assistance.

If the original purchase truly was a one-time, non-subscription Office license (for example, Office Home and Student 2019), any new recurring charges are almost certainly from a separate Microsoft 365 subscription that was started later (sometimes during setup or trial) and now needs to be reviewed and possibly canceled.

---

References:

• Microsoft 365
• Understand your invoice for your Microsoft MOSA billing account
• Understand your invoice for your Microsoft MCA billing account
• How to investigate a billing charge from Microsoft
• Microsoft Store & billing help
• Use a screen reader to manage your account billing and subscriptions
• EULA dialog error: Microsoft Office Home and Student 2019 apps are included with your subscription
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request a refund - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A