Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
18,712 questions
1 answer
Microsoft 365 admin MFA lockout – existing support case but no case email received
Our company Microsoft 365 / Entra account is accessible with the correct username and password, and I can sign in to the regular Microsoft 365 portal. However, access to Microsoft 365 Admin Center, Security Info, and Engage Center requires MFA. The…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 44%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
2 answers
Not receiving emails
On my desktop computer, it tells me I have to set up a PIN to get into the computer, and to do so, it has to send a code to my email, and I'm not receiving the email
Windows for home | Windows 11 | Accounts, profiles, and login
9,942 questions
asked 2026-09-01T23:35:43.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 6%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Custom Canvas and Vinyl
0
Reputation points
answered 2026-09-02T04:11:51.41+00:00
GsN5034 - IA
75,780
Reputation points
Independent Advisor
1 answer
How to recover hotmail emails prior to 2016
Hi, I see this is a common issue. I cannot retrieve emails prior to 2016 in my hotmail account. How do I recover them? Thank you.
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,526 questions
asked 2026-09-01T20:20:50.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 28.999999999999996%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFT%3C/text%3E%3C/svg%3E)
Felicia Tan
0
Reputation points
answered 2026-09-02T04:08:07.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
12,190
Reputation points Microsoft External Staff
Moderator
2 answers
Distorted colors on my Surface Laptop 11 after using Surface Dock 2
Building off a prior thread from 3/15/2025 on this same issue, but no solutions posted in that thread. The screen of my new Surface Laptop 11 has been experiencing color distortion issues for the past month. The colors appear altered on the laptop…
Surface | Surface Pro | Display and screen
3,604 questions
asked 2025-11-18T18:28:58.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 28.999999999999996%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tim
0
Reputation points
answered 2026-09-02T04:06:52.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 37%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Guido Bigontina
0
Reputation points
1 answer
The activation server determined the specific product key has been blocked.
After several month away I return home and begin using my computers like I always have in the past and after about 30 minutes the screen goes black and then gives me a window telling me this copy of windows is not genuine which is pure BS. I try the…
Windows for home | Previous Windows versions | Licensing and activation
asked 2026-08-28T02:25:44.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 81%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Dale Walsh
0
Reputation points
commented 2026-09-02T04:06:24.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
18,215
Reputation points Microsoft External Staff
Moderator
1 answer
This is a SCAM - yup?
Hi there... I received a very "genuine-looking" email overnight, purporting to be from "Microsoft". It looks like this: The LINK reads: https://hennya779.wixstudio.com/my-site-1 I'm treating this as a SCAM. Just thought you'd like to…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,941 questions
asked 2026-09-02T03:49:36.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 71%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Dave Ford
0
Reputation points
answered 2026-09-02T04:06:19.3166667+00:00
EmilyS_726
26,210
Reputation points
Volunteer Moderator
3 answers
Tranferred from one microsoft to another
Hello, how can I move over all of my information, pictures, and files from one of my Microsoft accounts that I will close to another one that I already have?
Microsoft 365 and Office | OneDrive | Other | Windows
Microsoft 365 and Office | OneDrive | Other | Windows
A Microsoft file hosting and synchronization service.
1,954 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 44%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM7%3C/text%3E%3C/svg%3E)
2 answers
How to connect my phone to Phone Link without using a qr code?
I run Windows 11 Pro on a Dell Inspiron Laptop. I need to connect my Android phone to Phone Link. Unfortunately, I'm having trouble scanning a QR code on my phone. How do I connect my phone to Phone Link without a QR code?
Windows for home | Windows 11 | Connect Phone and PC
1,386 questions
asked 2026-08-28T21:56:52.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 15%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Roger Blair
365
Reputation points
commented 2026-09-02T04:05:36.64+00:00
Hendrix-V
18,215
Reputation points Microsoft External Staff
Moderator
2 answers
transfer my account
transfer Microsoft account to a new account without losing my files
Windows for home | Windows 10 | Files, folders, and storage
23,585 questions
asked 2026-08-28T22:11:18.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 57.00000000000001%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Carmen McAlexander
0
Reputation points
commented 2026-09-02T04:04:13.4533333+00:00
Hendrix-V
18,215
Reputation points Microsoft External Staff
Moderator
1 answer
Copilot clocking in a word doc
I am in a word doc trying to use copilot however, it jus keeps clocking. I have followed all of your suggestions and still not working.
Microsoft Copilot | Other
2,067 questions
asked 2026-09-01T17:36:44.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 26%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
margie williamson
0
Reputation points
answered 2026-09-02T04:03:43.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
10,275
Reputation points Microsoft External Staff
Moderator
1 answer
why cant i edit my xbox companion settings
Good day, ive been trying to play some games using my xbox account and it is linked to my microsoft they are telling i cant play because of one privacy settings stuff and i tried contacting xbox they said im part of a family and im 26 and the owner of my…
Windows for home | Windows 10 | Family and online safety
1,628 questions
asked 2026-08-28T11:19:37.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 16%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
ayomide dennis
0
Reputation points
commented 2026-09-02T04:02:09.64+00:00
Hendrix-V
18,215
Reputation points Microsoft External Staff
Moderator
2 answers
Find my Device location is wrong.
When I go to my Microsoft account, find my Device, it shows my location as several hundred miles away. It is making it so I cannot see any of my local television networks through various apps. How do I fix it. I have already turned on location services…
Windows for home | Windows 11 | Accounts, profiles, and login
9,942 questions
asked 2026-08-28T17:31:50.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 61%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Joshua Sandstede
0
Reputation points
commented 2026-09-02T04:01:43.79+00:00
Hendrix-V
18,215
Reputation points Microsoft External Staff
Moderator
2 answers
Bluetooth keeps disappearing and I've tried everything
In quick setting, Bluetooth is replaced by VPN, so can't turn it on/off. In Normal settings, there is no option to toggle it on/off either, only thing i can do there is "Add device", when i try that it just says "Make sure bluetooth is…
Windows for home | Windows 11 | Devices and drivers
24,215 questions
asked 2026-08-28T15:29:36.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 1%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kumar Duvvapu
0
Reputation points
commented 2026-09-02T04:01:21.42+00:00
Hendrix-V
18,215
Reputation points Microsoft External Staff
Moderator
1 answer
Translate Document Feature
Does Word’s built-in Translate Document feature uses standard neural machine translation exclusively? If not, curious whether tenant administrators can disable or exclude any LLM-based translation models?
Microsoft 365 and Office | Translator | For business
Microsoft 365 and Office | Translator | For business
A powerful, cloud-based language translation tool developed by Microsoft.
9 questions
asked 2026-09-02T02:58:08.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 59%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jasper Montesi
0
Reputation points
answered 2026-09-02T04:01:09.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jade Ng
15,135
Reputation points Microsoft External Staff
Moderator
2 answers
Fix a Restart Prompt in Office for Privacy Settings
Anytime I try to open any programs in Office (word, excel, power point, etc.) I get a pop up that says I have to restart for privacy settings. I'm not forced to restart, I can close the pop up and carry on but it's getting quite irritating. How do I fix…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,992 questions
asked 2026-08-28T18:53:05.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 19%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BangBang1221
0
Reputation points
commented 2026-09-02T04:00:47.88+00:00
Hendrix-V
18,215
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
File History UI and Previous Versions Broken After Installing Recent Windows Updates (KB5101684 / KB5120249)
win 10 22H2 desktop computer os build 19045.7663 BIOS american megatrends inc P11-A4 202108acerPC win 11 25H2 latop OS Builds 26200.9278 BIOS Inysde Crop A1.22 LAPTOP-GJTRIQFJ Nitro AN515-57 Hello everyone, I am writing to report and check if other…
Windows for home | Other | Recovery and backup
660 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 97%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
2 answers
I can't login to my outlook email.
To Whom It May Concern, This error keeps coming up, and I have been unable to resolve it. Please note that I have already tried all of the troubleshooting steps recommended by Google, but unfortunately none of them have worked. I have also tried to…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,526 questions
asked 2026-09-02T01:25:28.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 65%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Bob Kim
0
Reputation points
commented 2026-09-02T03:55:23.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 77%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kayece Jan Mae Amizola
16,560
Reputation points
Independent Advisor
1 answer
FORGOT MY MS OFFICE HOME AND STUDENT
I bought HP LAPTOP includes lifetime office home &student not working please help me product key 3J105PA#ACJ Serial no 15s-fr1004TU
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,373 questions
asked 2026-09-02T03:04:06.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 36%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
ajeet kumar
0
Reputation points
answered 2026-09-02T03:54:31.8166667+00:00
GsN5034 - IA
75,780
Reputation points
Independent Advisor
2 answers
Two Microsoft Accounts
Hello, It looks like one of the certs I recently passed was set up and saved on my work Microsoft email account when it needs to be registered on my personal Microsoft account. Can you assist? Thank you
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,019 questions
asked 2026-09-01T20:02:09.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 69%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jennifer Rodriguez
0
Reputation points
answered 2026-09-02T03:54:29.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXD%3C/text%3E%3C/svg%3E)
Xavier-D
12,465
Reputation points Microsoft External Staff
Moderator
1 answer
Can EntraID Connect Sync be connected to an onsite ADFS without a web proxy
I have ADFS set up on an onsite Server 2022 DC and I'm wishing to connect it to EntraID Connect without deploying a Web Proxy Server, Is this achievable?
Microsoft Security | Active Directory Federation Services
Microsoft Security | Active Directory Federation Services
Federated identity management using Active Directory Federation Services
1,552 questions
asked 2026-09-02T03:53:02.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 16%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Bill Hind
0
Reputation points
answered 2026-09-02T03:53:15.84+00:00
AI answer