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MS Safety scan shows infection, but when done, shows no infection. If I run it again, it will be the same.

Just completed a complete scan using ms safety scanner. During the scan it indicated 30+ potential infections, yet displayed a clean record when completed. If I run the scan again, the result will be the same. This has happened before, any ideas on how…

Windows for home | Windows 11 | Security and privacy
asked 2026-08-30T04:38:48.1233333+00:00
Blake Steady 0 Reputation points
answered 2026-08-30T05:12:45.3333333+00:00
DaveM121 923.6K Reputation points Independent Advisor
8 answers

Windows Update problem with KB5101650 and KB5120249

Both these recent Windows Updates are not working properly for me. They install without problem, but after approx 6 minutes, the whole system freezes, inc mouse, keyboard etc. Only option is to shut down at the power. On restart it does the same thing…

Windows for home | Windows 10 | Windows update
asked 2026-08-16T15:50:58.06+00:00
Steve E 5 Reputation points
answered 2026-08-30T05:10:05.5233333+00:00
Lester Bernard Reyes 84,700 Reputation points Independent Advisor
2 answers

Cannot locate applications after install Microsoft Office 365

I purchase Microsoft Office 365 Order number 5305553908 have done the install however I cannot access word etc without being prompted for security. I search for apps however am unable to locate them. Can you please advise and also check if there is a…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-30T02:26:42.21+00:00
Bryan Brown 0 Reputation points
answered 2026-08-30T05:09:59.51+00:00
DaveM121 923.6K Reputation points Independent Advisor
1 answer

I Have booked GH 300 exam and its in another 6 hours.. looks like Need to change the name

I Have booked GH 300 exam and its in another 6 hours.. looks like Need to change the name as it showing twice int he cnadidate details

Community Center | Not monitored
asked 2026-08-29T17:21:03.6466667+00:00
Bhavani K V 0 Reputation points
edited a comment 2026-08-30T05:09:29.3966667+00:00
Bhavani K V 0 Reputation points
6 answers One of the answers was accepted by the question author.

Mouse cursor is using old icon that cannot be changed

My mouse cursor changed itself to the old one with a long "tail" and i cant change it to use the new one. Additionally some icons that are animated (like waiting) can be changed but the static ones (like normal or link) as stated above cannot.…

Windows Insider program | Windows Insider preview | Personalization and accessibility
asked 2026-08-26T10:59:15.5833333+00:00
bees05 65 Reputation points
answered 2026-08-30T05:08:58.45+00:00
Samara Brito 0 Reputation points
2 answers

How do I get my files back to my desk top from onedrive?

Onedrive has taken over my files on my laptop. I've managed, with the help of copilot to recover work and personal files from the onedrive recycle bin back to onedrive but I want the original files back on my desktop without onedrive having access and…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-28T14:01:55.7166667+00:00
Susan Cooper 0 Reputation points
edited a comment 2026-08-30T05:06:15.9166667+00:00
Jack david 0 Reputation points
1 answer

End of Microsoft 365

I have paid for Publisher up & until Febuary 2027 through J B Hi Fi. I received an email saying you are ceasing my subscribson as of 1/10/26. What are my options as I use Publisher all the time? Are you able to give me a full licence to use…

Microsoft 365 and Office | Publisher | For home
asked 2026-08-09T04:59:17.79+00:00
glenda flood 0 Reputation points
commented 2026-08-30T05:05:53.9366667+00:00
glenda flood 0 Reputation points
0 answers

Identity Verification "Take Action" button redirects to microsoft-ppe.com — Forbidden error

Hello, I am trying to complete Identity Verification for my Partner Center account (Microsoft AI Cloud Partner Program) and I am stuck due to a portal bug. Current verification status: Verification Started: ✅ Complete Email Verification: ✅ Complete …

Microsoft Partner Center | Other
asked 2026-08-30T05:05:20.9433333+00:00
Avetik Babayan 0 Reputation points
2 answers

Whenever I try to enroll for Windows ESU it says I'm underage, Even though I'm not.

My Windows 10 PC offers me the Extended Security Updates enrollment option, but I cannot complete the enrollment because It says that I'm underage and need an adult to enroll? I've seen that this is not just happening to me but other Windows 10 pc…

Windows for home | Windows 10 | Extended Security Update (ESU)
asked 2026-08-20T00:03:20.3766667+00:00
Nyamiah .T 0 Reputation points
edited a comment 2026-08-30T05:01:59.91+00:00
Nyamiah .T 0 Reputation points
1 answer

Emails Stopped Working On Outlook from Store

Hi My emails have stopped working with outlook from the store, i got outlook 2016 to try to find the error and the emails work fine on that version.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-08-29T11:36:07.3066667+00:00
N KHAN 0 Reputation points
answered 2026-08-30T05:01:18.6766667+00:00
Hornblower409 13,640 Reputation points
0 answers

Reset Personal Azure MFA

I am trying to log into my personal Azure subscription. After the initial authentication, it asks for a code from Authenticator. The Authenticator app shows 8‑digit codes, but Azure expects 6‑digit codes - Push notifications never arrive - “Use another…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-08-30T05:00:30.11+00:00
vdd 5 Reputation points
1 answer

Subscription purchased via Apple not registering on Microsoft Account

I purchased a Microsoft 365 Family via Apple for $129.99. On Apple, the purchase was successful. It will be valid until August 2, 2027. I have checked to ensure my Apple account is linked to my Microsoft account. It is the same email. According to…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-08-29T15:25:12.9566667+00:00
Jessica Federle 0 Reputation points
commented 2026-08-30T05:00:04.0266667+00:00
John Jefferson Doyon 84,735 Reputation points Independent Advisor
1 answer

How do I remove an old address from my Microsoft account?

I have an outdated address associated with my personal Microsoft account that I'd like to remove for account cleanup purposes. When I try to find the appropriate support channel, clicking the contact link directs me to a generic page rather than a…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-08-28T12:04:39.7133333+00:00
Abhijit Shrikhande 382 Reputation points
edited the question 2026-08-30T04:54:37.9666667+00:00
Ian-T 9,930 Reputation points Microsoft External Staff Moderator
2 answers

How to recover an account Microsoft says doesn't exist anymore? But I also cannot access the Outlook account.

Pretty similar to another post made on here, my Edge and other microsoft apps keep requesting that I verify my Microsoft account, but when I do, it asks for the password of a random Outlook account that I have never seen before. Additionally, when I try…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-29T09:53:02.1133333+00:00
PPax1 0 Reputation points
answered 2026-08-30T04:54:35.78+00:00
Hornblower409 13,640 Reputation points
2 answers

Windows 11 Pro digital license lost after BIOS update — 0xC004F211

I have a problem with Windows 11 Pro activation and would appreciate some clarification from Microsoft support or someone familiar with digital licenses. I originally purchased a genuine Windows 8.1 Pro Retail license. I later legally upgraded it to…

Windows for home | Windows 11 | Licensing and activation
asked 2026-08-28T10:35:55.22+00:00
Serhii Mamontov 0 Reputation points
commented 2026-08-30T04:46:49.1533333+00:00
Ivan B 121.6K Reputation points Independent Advisor
5 answers

PC keeps getting BSOD

Good day! I have been getting BSOD whenever I boot my PC. It keeps showing after minutes of turning on the PC. Here is the attached memory dump I saved. I hope someone can help me. Thank you! Here are some of the things that WinDBG showed. I am also…

Windows for home | Windows 10 | Devices and drivers
asked 2025-11-04T02:19:10.0233333+00:00
Zyrus 0 Reputation points
answered 2026-08-30T04:46:44.88+00:00
Lester Bernard Reyes 84,700 Reputation points Independent Advisor
1 answer

Unable to receive Roblox verification emails since December 2025

I have been using Roblox for almost a decade now and have always had the same email verified on the account and had 2FA enabled to send verification codes to my Outlook email. I was always able to receive them completely fine up until about December of…

Outlook | Web | Outlook.com | Email
asked 2026-08-29T04:59:33.4666667+00:00
Ryland Olson 0 Reputation points
commented 2026-08-30T04:46:32.8433333+00:00
Ryland Olson 0 Reputation points
1 answer

HUMAM PPTx

I want sent a pptx so how I sent the pptx . please please please please please please please please please, please please please please please please please please please please please please please please please please please please please please please…

Microsoft 365 and Office | PowerPoint | For home | Other
asked 2026-08-30T04:43:00.8266667+00:00
Muhammad Humam Khan 0 Reputation points
answered 2026-08-30T04:43:14.0666667+00:00

AI answer

1 answer

Keep Surface Pro Type Cover keyboard backlight on ALL THE TIME

As the title says, I need to know how to force the keyboard backlight on my Surface Pro Type Cover keyboard to be lit all the time. I spend a bunch of time in dark spaces and it keeps going out. How do I force it to stay on whenever the machine is…

Surface | Accessories | Surface Type Cover
asked 2026-08-29T20:16:54.9266667+00:00
Vincent 0 Reputation points
answered 2026-08-30T04:39:59.83+00:00
S.Sengupta 32,016 Reputation points MVP Volunteer Moderator
1 answer

New Outlook (Windows): Office.js CoercionType.Html body insert always returns HtmlSanitizationFailure (code 9011), including Learn-sample <b>…</b> on empty HTML compose

Summary When inserting HTML into a message compose body from an Outlook web add-in on New Outlook for Windows, Office.CoercionType.Html consistently fails with HtmlSanitizationFailure (code 9011). This occurs even for Microsoft Learn–shaped minimal…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-08-14T09:25:52.5133333+00:00
Bin Wang 0 Reputation points
edited an answer 2026-08-30T04:37:05.6066667+00:00
Helen Luu 2,455 Reputation points Independent Advisor