MS Safety scan shows infection, but when done, shows no infection. If I run it again, it will be the same.
Just completed a complete scan using ms safety scanner. During the scan it indicated 30+ potential infections, yet displayed a clean record when completed. If I run the scan again, the result will be the same. This has happened before, any ideas on how…
Windows for home | Windows 11 | Security and privacy
Windows Update problem with KB5101650 and KB5120249
Both these recent Windows Updates are not working properly for me. They install without problem, but after approx 6 minutes, the whole system freezes, inc mouse, keyboard etc. Only option is to shut down at the power. On restart it does the same thing…
Windows for home | Windows 10 | Windows update
Cannot locate applications after install Microsoft Office 365
I purchase Microsoft Office 365 Order number 5305553908 have done the install however I cannot access word etc without being prompted for security. I search for apps however am unable to locate them. Can you please advise and also check if there is a…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
I Have booked GH 300 exam and its in another 6 hours.. looks like Need to change the name
I Have booked GH 300 exam and its in another 6 hours.. looks like Need to change the name as it showing twice int he cnadidate details
Community Center | Not monitored
Tag not monitored by Microsoft.
Mouse cursor is using old icon that cannot be changed
My mouse cursor changed itself to the old one with a long "tail" and i cant change it to use the new one. Additionally some icons that are animated (like waiting) can be changed but the static ones (like normal or link) as stated above cannot.…
Windows Insider program | Windows Insider preview | Personalization and accessibility
How do I get my files back to my desk top from onedrive?
Onedrive has taken over my files on my laptop. I've managed, with the help of copilot to recover work and personal files from the onedrive recycle bin back to onedrive but I want the original files back on my desktop without onedrive having access and…
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
End of Microsoft 365
I have paid for Publisher up & until Febuary 2027 through J B Hi Fi. I received an email saying you are ceasing my subscribson as of 1/10/26. What are my options as I use Publisher all the time? Are you able to give me a full licence to use…
Microsoft 365 and Office | Publisher | For home
A desktop publishing application from Microsoft that focuses on page layout and graphic design.
Identity Verification "Take Action" button redirects to microsoft-ppe.com — Forbidden error
Hello, I am trying to complete Identity Verification for my Partner Center account (Microsoft AI Cloud Partner Program) and I am stuck due to a portal bug. Current verification status: Verification Started: ✅ Complete Email Verification: ✅ Complete …
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
Whenever I try to enroll for Windows ESU it says I'm underage, Even though I'm not.
My Windows 10 PC offers me the Extended Security Updates enrollment option, but I cannot complete the enrollment because It says that I'm underage and need an adult to enroll? I've seen that this is not just happening to me but other Windows 10 pc…
Windows for home | Windows 10 | Extended Security Update (ESU)
Emails Stopped Working On Outlook from Store
Hi My emails have stopped working with outlook from the store, i got outlook 2016 to try to find the error and the emails work fine on that version.
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
Reset Personal Azure MFA
I am trying to log into my personal Azure subscription. After the initial authentication, it asks for a code from Authenticator. The Authenticator app shows 8‑digit codes, but Azure expects 6‑digit codes - Push notifications never arrive - “Use another…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Subscription purchased via Apple not registering on Microsoft Account
I purchased a Microsoft 365 Family via Apple for $129.99. On Apple, the purchase was successful. It will be valid until August 2, 2027. I have checked to ensure my Apple account is linked to my Microsoft account. It is the same email. According to…
Microsoft 365 and Office | Subscription, account, billing | For home | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How do I remove an old address from my Microsoft account?
I have an outdated address associated with my personal Microsoft account that I'd like to remove for account cleanup purposes. When I try to find the appropriate support channel, clicking the contact link directs me to a generic page rather than a…
Windows for home | Windows 11 | Accounts, profiles, and login
How to recover an account Microsoft says doesn't exist anymore? But I also cannot access the Outlook account.
Pretty similar to another post made on here, my Edge and other microsoft apps keep requesting that I verify my Microsoft account, but when I do, it asks for the password of a random Outlook account that I have never seen before. Additionally, when I try…
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
Windows 11 Pro digital license lost after BIOS update — 0xC004F211
I have a problem with Windows 11 Pro activation and would appreciate some clarification from Microsoft support or someone familiar with digital licenses. I originally purchased a genuine Windows 8.1 Pro Retail license. I later legally upgraded it to…
Windows for home | Windows 11 | Licensing and activation
PC keeps getting BSOD
Good day! I have been getting BSOD whenever I boot my PC. It keeps showing after minutes of turning on the PC. Here is the attached memory dump I saved. I hope someone can help me. Thank you! Here are some of the things that WinDBG showed. I am also…
Windows for home | Windows 10 | Devices and drivers
Unable to receive Roblox verification emails since December 2025
I have been using Roblox for almost a decade now and have always had the same email verified on the account and had 2FA enabled to send verification codes to my Outlook email. I was always able to receive them completely fine up until about December of…
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
HUMAM PPTx
I want sent a pptx so how I sent the pptx . please please please please please please please please please, please please please please please please please please please please please please please please please please please please please please please…
Microsoft 365 and Office | PowerPoint | For home | Other
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
AI answer
Keep Surface Pro Type Cover keyboard backlight on ALL THE TIME
As the title says, I need to know how to force the keyboard backlight on my Surface Pro Type Cover keyboard to be lit all the time. I spend a bunch of time in dark spaces and it keeps going out. How do I force it to stay on whenever the machine is…
Surface | Accessories | Surface Type Cover
New Outlook (Windows): Office.js CoercionType.Html body insert always returns HtmlSanitizationFailure (code 9011), including Learn-sample <b>…</b> on empty HTML compose
Summary When inserting HTML into a message compose body from an Outlook web add-in on New Outlook for Windows, Office.CoercionType.Html consistently fails with HtmlSanitizationFailure (code 9011). This occurs even for Microsoft Learn–shaped minimal…
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity