31,465 questions
2 answers
Audio disappears when i close then open lid
Title. I have tried updating and uninstalling the audio drivers but the only thing that seems to work is just resetting my laptop. My laptop is a Gigabyte G6X if that's relevant. I'm on Windows 11.
Windows for home | Windows 11 | Performance and system failures
asked 2026-03-15T04:21:46.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 73%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGQ%3C/text%3E%3C/svg%3E)
Goofy Quingle
0
Reputation points
answered 2026-03-15T05:15:56.9233333+00:00
Gunasekar N
67,650
Reputation points
Independent Advisor
1 answer
Minecraft launcher tells me i don't own java on my microsoft account. Cant play
I opened the minecraft launcher only to find it says buy now instead of play now, and said that my microsoft account doesnt own minecraft. I can still play on bedrock, but it says i dont own java. I learned of this problem when using the prism launcher…
Windows for home | Windows 11 | Gaming
4,897 questions
asked 2026-03-14T19:42:08.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 44%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
jorgre jorgre
0
Reputation points
answered 2026-03-15T05:14:37.51+00:00
MUSTAFA SALAH
1,295
Reputation points
1 answer
my MS Office 2024 Home account turned into 365 for which I dont have a key
I have a valid MS Office 2024 activation key, which I purchased on Groupon. But a Windows update changed it to 365 for which I dont have license. I uninstalled 365 but cant find a way to download MS Office 2024. To make matters worse my MS Office 2024…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
19,544 questions
asked 2026-03-15T04:12:04.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 53%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Amelia Mukherjee
0
Reputation points
answered 2026-03-15T05:03:27.6266667+00:00
Gunasekar N
67,650
Reputation points
Independent Advisor
1 answer
How do I fix this error?
I get this message:
Windows for home | Windows 11 | Performance and system failures
31,465 questions
asked 2026-03-15T04:21:48.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 66%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEK%3C/text%3E%3C/svg%3E)
Emanuel Kravitz
0
Reputation points
answered 2026-03-15T04:50:57.88+00:00
MUSTAFA SALAH
1,295
Reputation points
3 answers
One of the answers was accepted by the question author.
My Samsung A02s no longer has the link to windows app.
Cannot install Link to Windows app. I receive a message that the app will not work on my device. It once did work. I have looked at all apps installed on my phone and Link to Windows is no longer there. I have tried many suggestions from AI search with…
Windows for home | Windows 11 | Connect Phone and PC
1,265 questions
asked 2026-03-14T17:29:57.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 66%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mike and Candy Barry
20
Reputation points
accepted 2026-03-15T04:48:32.9166667+00:00
Mike and Candy Barry
20
Reputation points
2 answers
Getting back my account or cancel the month suspension
Hello, i have an issue about getting back my account or to cancel the month suspension for trying to connect to my account. I used to try to reconnect without the two authentificator (the phone app) but still has my phone number. My old smartphone died…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,343 questions
asked 2026-03-14T19:39:58.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 63%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESU%3C/text%3E%3C/svg%3E)
Simons Ugo
0
Reputation points
edited an answer 2026-03-15T04:40:04.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 57.99999999999999%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Alice-N
9,610
Reputation points Microsoft External Staff
Moderator
2 answers
how to switch family plan
how long is the window period switching from 1 family plan to the next? where can i check the expiring date for my current family plan (as a member, not main organiser). just cant find it can we retain the same account for family switch? thank u
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,522 questions
asked 2026-03-15T03:35:40.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 16%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jnsn
0
Reputation points
answered 2026-03-15T04:33:51.6066667+00:00
John Jefferson Doyon
69,840
Reputation points
Independent Advisor
2 answers
Fingerprint Not Working and Microsoft Store Can't Download Apps (Windows 11)
I recently fixed an issue on my Windows 11 PC where Local Disk (C:) showed “Access is denied.” After resolving that problem, two new issues appeared: Fingerprint login (Windows Hello) is no longer working. Microsoft Store is not downloading any…
Windows for home | Windows 11 | Performance and system failures
31,465 questions
asked 2026-03-13T07:56:06.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 81%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
FAJIS
0
Reputation points
commented 2026-03-15T04:29:59.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 48%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Prashant Gupta
0
Reputation points
2 answers
Apps deleted after windows update
I recently updated my windows 11 and now all my apps are gone besides certain ones. Im not sure what couldve caused this but theyre not on my desktop anymore.
Windows for home | Other | Apps
6,506 questions
asked 2026-03-15T03:41:30.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 24%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Johnathan Bennett
0
Reputation points
answered 2026-03-15T04:28:51.8833333+00:00
Manoel Barros
18,920
Reputation points
Independent Advisor
2 answers
The specified URL cannot be found (various fixes not working)
I am having an issue with a government website that involves work that I do. I do not see any issues with things like extensions or mis-typed web addresses, but when I try to submit info to the website I keep getting "the specified url cannot be…
Microsoft Edge | Other | Windows 10
Microsoft Edge | Other | Windows 10
Other issues or features related to Microsoft Edge on Windows 10
4,439 questions
asked 2025-11-18T18:12:21.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 90%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Brent Angelo
0
Reputation points
answered 2026-03-15T04:27:11.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 95%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lorena Seba
0
Reputation points
1 answer
Sway is there something wrong today
Sway. Is this down I’ve been trying all day to use
Microsoft 365 and Office | Sway | For business
Microsoft 365 and Office | Sway | For business
A Microsoft digital storytelling app for creating and sharing interactive reports and presentations.
377 questions
asked 2026-03-11T05:20:48.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 83%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Maria Smith
25
Reputation points
commented 2026-03-15T04:25:04.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jade Ng
11,510
Reputation points Microsoft External Staff
Moderator
2 answers
Roblox chat doesnt work even though the settings in game are on
Roblox refuses to let me chat at all even though my age is verified plus the settings are on in game and no matter how hard I look in my Microsoft settings, I can't find anything that would make this happen. This is very frustrating because I got this…
Windows for home | Other | Gaming
3,772 questions
asked 2026-03-15T03:48:52.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 61%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jjjjjj
0
Reputation points
answered 2026-03-15T04:24:23.88+00:00
Manoel Barros
18,920
Reputation points
Independent Advisor
2 answers
I can't sign in my microsoft account
Please refer to this image. Thank you
Windows for home | Windows 11 | Accounts, profiles, and login
9,133 questions
asked 2026-03-13T20:23:03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 72%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Joven Samonte
0
Reputation points
answered 2026-03-15T04:23:47.3466667+00:00
Kapil Arya
37,781
Reputation points
Volunteer Moderator
2 answers
Estou com problemas para resgatar um jogo
Eu comprei um jogo e não consigo resgata-lo com o código do Jogo o que devo fazer ?
Microsoft 365 and Office | Install, redeem, activate | Other | Windows
Microsoft 365 and Office | Install, redeem, activate | Other | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
961 questions
asked 2026-03-15T03:28:04.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 63%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
Gustavo Reis
0
Reputation points
answered 2026-03-15T04:17:29.0433333+00:00
Manoel Barros
18,920
Reputation points
Independent Advisor
2 answers
Multiple issues with Microsoft Word on android
Hi, I've got multiple issues with Microsoft Word on my tablet. It always saves new documents in one drive even if I change the standard All documents are always protected so I have to save them again to continue working on them Sometimes text randomly is…
Microsoft 365 and Office | OneDrive | For home | Android
Microsoft 365 and Office | OneDrive | For home | Android
A Microsoft file hosting and synchronization service.
1,124 questions
asked 2026-03-12T14:00:08.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 97%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Johannes
0
Reputation points
answered 2026-03-15T04:14:13.5233333+00:00
Manoel Barros
18,920
Reputation points
Independent Advisor
4 answers
I can't use Window Search on Taskbar
I can't use Window Search on Taskbar when I update this version (2026-03 Security Update (KB5079473) (26200.8037)). Please help me!
Windows for home | Windows 11 | Windows update
14,879 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 74%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 64%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
1 answer
I cannot access my microsoft account with this same email
Today, I tried logging into microsoft with this email and I only saw "This account does not exist". I believe my account was hacked and is now compromised. Please. I have already tried everything and my everything is on the line. I have proof…
Microsoft Security | Microsoft Identity Manager
Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
1,461 questions
asked 2026-03-15T04:09:09.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 14.000000000000002%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Alvin Nguyen
0
Reputation points
answered 2026-03-15T04:09:21.7766667+00:00
AI answer
2 answers
When Recording, I place Cameo on selected slides, it records on ALL slides. How do I correct or remove this?
When recording, I place cameo on selected slides ONLY, bur camera records on ALL slides. How do I correct this
Microsoft 365 and Office | PowerPoint | Other | Windows
Microsoft 365 and Office | PowerPoint | Other | Windows
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
624 questions
asked 2026-03-14T20:39:33.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 90%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Phillip Schanker
0
Reputation points
commented 2026-03-15T04:08:04.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 92%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Aymeric-B
29,300
Reputation points
Independent Advisor
3 answers
verify the information of a Microsoft employee with the badge number v-jingmiwang
I would like to verify the information of a Microsoft employee with the badge number v-jingmiwang to confirm whether his notice is authentic. Thanks!
Windows for business | Windows 365 Business
2,364 questions
asked 2026-03-11T03:07:03.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 0%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWZ%3C/text%3E%3C/svg%3E)
WANG Zihjie
0
Reputation points
answered 2026-03-15T04:02:36.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 33%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Domic Vo
21,470
Reputation points
Independent Advisor
2 answers
I increased the size of my hard drive, and now it is taking over 10 minutes to start.
I increased the size of my hard drive, and now it is taking over 10 minutes to start.
Windows for business | Windows Server | Storage high availability | Other
asked 2026-03-12T01:58:34.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 37%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rick Sypriano
0
Reputation points
answered 2026-03-15T04:02:22.3233333+00:00
Domic Vo
21,470
Reputation points
Independent Advisor