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i gave someone my microsoft account around 5 or more years ago and they took conttol of it and locked me out of it

I’ve tried many times to use the account recovery form, but it has never worked. I’ve even entered the last 4 digits of my credit card that has been paying for Game Pass for the past 5 years, and it still doesn’t verify me. I also have screenshots…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-09T22:17:35.7933333+00:00
Z C 0 Reputation points
answered 2026-03-10T00:15:47.5333333+00:00
Lester Bernard Reyes 79,430 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

After Exploring A Dangerous Downloaded Download?

While only using the installed M.D.A. on it's own after you claim only one free antivirus should be installed to avoid computer type errors like the blue screen error as it has already happened before,after thinking installed two free antiviruses would…

Windows for home | Windows 11 | Security and privacy
asked 2026-03-10T00:13:35.44+00:00
Anonymous
accepted 2026-03-10T00:14:39.1233333+00:00
Anonymous
4 answers

locking an image in .docx

Even though I lock an image or photo by placing an anchor and unchecking the "move" and "move" options, the photo continues to move. Thanks for your help

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-03-09T18:43:36.1566667+00:00
René Visquis 0 Reputation points
commented 2026-03-10T00:13:08.2166667+00:00
Stefan Blom 340.3K Reputation points MVP Volunteer Moderator
11 answers

Trojan Vigorf.A in OpenHardwareMonitorLib.sys

Windows Defender is telling me that a trojan: vigorf.a is in a file; OpenHardwareMonitorLib.sys I've told it to remove, rebooted several times. It's still there.

Microsoft Security | Microsoft Defender | Other
asked 2025-09-04T22:12:48.1266667+00:00
Mark James 70 Reputation points
commented 2026-03-10T00:11:57.7966667+00:00
Tom Wilson 0 Reputation points
1 answer

Windows Hello PIN Setup Window Disappears Before Finish Entering Email

I have provided recorded feedback to MSFT twice now with at least a month in between and no answer. I reached out to MSFT Support and they didn't fix it. I have used online troubleshooting resources and tried the following and neither have solved the…

Windows for home | Windows 11 | Security and privacy
asked 2026-03-10T00:11:07+00:00
Tera Tarbet 0 Reputation points
answered 2026-03-10T00:11:23.4+00:00
Q&A Assist
1 answer

Will not let my sign into Windows Security but lets me sign into everything else

I bought M365 and everything else works except Windows Security which does not let me sign into the app, saying " something went wrong and its probably our fault". I've updated my PC and everything else seems to work. It just seems like a…

Windows for home | Other | Apps
asked 2026-03-06T17:31:39.6033333+00:00
SJ Hair 0 Reputation points
commented 2026-03-10T00:06:44.6133333+00:00
Emma1-N 6,920 Reputation points Microsoft External Staff Moderator
3 answers

Why do I keep getting redirected to the Copilot ai? I want to look through somethings online and besides needing to log in on. EVERY SINGLE PAGE, it won't let me see the apps, it just keep sending me to copilot

Why do I keep getting redirected to the Copilot ai? I want to look through somethings online and besides needing to log in on. EVERY SINGLE PAGE, it won't let me see the apps, it just keep sending me to copilot

Microsoft 365 and Office | Other
asked 2026-03-05T02:19:00.34+00:00
TheAEckle,MML 5 Reputation points
edited a comment 2026-03-10T00:04:29.7133333+00:00
Rainwater, Marcus L 0 Reputation points
2 answers

How to get rid of Microsoft Bing?

I'm still having problems trying to sign on in the morning. I've taken several steps including going to BestBuy, installing a new keyboard, trying new USB ports with the keyboard, and nothing works. I still cannot type in my password, and wind up…

Bing | Other
Bing | Other

Miscellaneous topics that do not fit into specific categories.

1,450 questions
asked 2025-11-15T13:55:48.84+00:00
Dan Ondich 40 Reputation points
commented 2026-03-10T00:01:27.5133333+00:00
barry h 0 Reputation points
2 answers

invoice for microsoft 365 not showing in my billing history

The purchase invoice for my 2025 microsoft 365 subscription isn't showing in my billing history.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-09T23:01:11.28+00:00
Jade Masterson 0 Reputation points
edited an answer 2026-03-10T00:00:22+00:00
John Jefferson Doyon 69,380 Reputation points Independent Advisor
1 answer

cannot create a group file or contacts list that works in new outlook.

cannot create a group file or contacts list that works in new outlook. I can create and name the contact list and even place names in the group, but when i try to sent a group email it fails to send to the members of the group.

Outlook | Windows | New Outlook for Windows | For education
asked 2026-03-03T23:03:18.34+00:00
Harold DeLauder 0 Reputation points
edited a comment 2026-03-09T23:59:23.7133333+00:00
Huy-K 11,855 Reputation points Microsoft External Staff Moderator
2 answers

office is blocking my personal email from getting opened in my work email

how can I get office not to put my personal emails sent to my business computer in the junk file and block them from opening?

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-03-08T21:34:50.9566667+00:00
Santoro, Andrew J (FAA) 0 Reputation points
commented 2026-03-09T23:58:54.63+00:00
Vergil-V 12,975 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

OneNote on tablet not syncing with OneNote in cloud

OneNote on my Android tablet (Samsung Galaxy Tab S6 Lite) does not sync to OneNote in the cloud. This means that OneNote content entered on the tablet is not viewable on other devices and also that content entered on other devices is not viewable on the…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-02-19T20:21:09.6333333+00:00
JustMe 20 Reputation points
commented 2026-03-09T23:57:57.54+00:00
Xavier-D 8,410 Reputation points Microsoft External Staff Moderator
2 answers

1 help please Microsoft 365

Kupiłem Microsoft 365 u waszego dilera. Login i hasklo otrzymalem pocztą elektroniczną. Niezwlocznie chcialem sie zalogowac ale okazalo się że wskazane dane już zoztaly użyte przy pomocy adresu poczty elektronicznej wskazującej na to że to konto z…

Microsoft 365 and Office | Other
asked 2026-03-09T22:50:18.71+00:00
Kamil Gregorczyk 0 Reputation points
commented 2026-03-09T23:57:37.9+00:00
Kamil Gregorczyk 0 Reputation points
2 answers

I had to reboot my computer and now I cant access Microsoft Office

Had to do a reboot from disc and now can no longer access my Office products - Outlook asks for my password for example and then I get a popup with an error code 7ita9. I contacted Office 365 and they tell me it is a Windows issue.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-09T21:41:46.1666667+00:00
Tony Tarpey 0 Reputation points
commented 2026-03-09T23:56:57.6233333+00:00
Tony Tarpey 0 Reputation points
1 answer

Permanently disable Surface pro smart charging

Hi, I would like to permanently disable the smart charging on my Surface Pro. I know it is currently not possible to do so. I very strongly suggest that Microsoft to soon release an update for the Surface app so that Smart charging is "opt…

Surface | Surface Pro | Power and battery
asked 2026-01-28T00:29:57.1533333+00:00
Lee, Hanshin 10 Reputation points
commented 2026-03-09T23:56:12.24+00:00
CJ Patracone 5 Reputation points
1 answer

PC in bios loop after setting up secure boot

My PC is in the bios loop if I have secure boot enabled. I need TPM 2.0 and secure boot enabled for some games. My bios is UEFI and my disk is set to GPT Not sure what the issue can be.

Windows for home | Windows 11 | Gaming
asked 2026-02-17T19:38:19.3266667+00:00
John Ricketts 0 Reputation points
commented 2026-03-09T23:52:12.0333333+00:00
Vivian Johnson 0 Reputation points
1 answer One of the answers was accepted by the question author.

Sound and audio problem when using my interface as the sound. intermittent problem with losing sound. have to unplug my interface from my laptop to regain sound.

My sound works but during my session it stops the sound intermittently. When using a backing track and soloing over it this makes it very frustrating when trying to record or play. I have a scarlett solo interface that im using and thought by purchasing…

Windows for home | Windows 10 | Devices and drivers
asked 2026-03-09T23:46:52.2666667+00:00
mike helms sr 20 Reputation points
accepted 2026-03-09T23:48:46.2+00:00
mike helms sr 20 Reputation points
2 answers

Help with offline activation of the Microsoft office LTSC Standard 2024 product. There is no Internet on the laptop on which the product is activated

Tell me step-by-step instructions for offline activation of the Microsoft Office LTSC Standard 2024 product on the device, there is an installation code and the required confirmation code. The call transfers to online activation of the Microsoft office…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-05T16:56:00.0566667+00:00
Anton Anton 0 Reputation points
commented 2026-03-09T23:47:21.05+00:00
Doris V 1,605 Reputation points Microsoft External Staff Moderator
1 answer

Needing to sort out my Microsoft three account seem some confusion

Today I received a lot of emails from Microsoft about my account, which doesn't make sense. I believe I have paid the 356 premium account up to date, which is due in December 2026. Currently, you're telling me that I am full in some areas, which I don't…

Microsoft 365 and Office | Other
asked 2026-02-26T04:32:34.38+00:00
Max Fehring 0 Reputation points
edited a comment 2026-03-09T23:46:22.2033333+00:00
Xavier-D 8,410 Reputation points Microsoft External Staff Moderator
2 answers

caso [Nota del moderador: información personal eliminada]

Tenemos problemas para enviar correos a usuarios de microsoft, nuestro proveedor de hosting nos esta ayudando pero quería saber si podemos acelerar el proceso

Exchange | Exchange Server | Other
Exchange | Exchange Server | Other

A robust email, calendaring, and collaboration platform developed by Microsoft, designed for enterprise-level communication and data management.Miscellaneous topics that do not fit into specific categories.

1,621 questions
asked 2026-03-09T17:33:00.8833333+00:00
José Morales 0 Reputation points
edited an answer 2026-03-09T23:45:36.94+00:00
Vergil-V 12,975 Reputation points Microsoft External Staff Moderator