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Can't login to microsoft apps. Black and white screen appears.

When I click login to my microsoft account in any microsoft app on my computer a black and white screen appears. I can login to microsoft in my browser but not in apps. I have tried everything even reinstalling windows 11. See video…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-03-09T21:42:30.1933333+00:00
Albin källgren 0 Reputation points
answered 2026-03-09T23:30:44.9666667+00:00
John DeV 163.1K Reputation points Independent Advisor
1 answer

Outlook freezing when attaching a file using the Attach File button on the ribbon

One of my colleagues had an issue where Outlook would hang when clicking on the Attach file icon either in Calendar or new message, I tried a new profile, disabled all of the add-ins, ran scanpst on the OST file, did a quick repair / online repair and…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2025-07-28T09:58:16.21+00:00
Grove, Michael 36 Reputation points
commented 2026-03-09T23:29:10.9266667+00:00
Bryan Tan 0 Reputation points
2 answers

Print issue with Word

My word document is sent to default printer, however the printer immediately cancels the print operation. Why?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-03-09T22:54:28.5566667+00:00
Karl-Heinz Durynek 0 Reputation points
answered 2026-03-09T23:29:01.9333333+00:00
John Jefferson Doyon 69,380 Reputation points Independent Advisor
1 answer

You are managing one or more child accounts. Before you change your profile information, you need to remove consent for those child accounts.

When i am trying to edit my profile, i am getting this message, You are managing one or more child accounts. Before you change your profile information, you need to remove consent for those child accounts. when i follow and check the links, either…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-02-21T07:23:20.8366667+00:00
Elbashir DayerEllil 5 Reputation points
commented 2026-03-09T23:28:25.39+00:00
Xavier-D 8,410 Reputation points Microsoft External Staff Moderator
1 answer

Broken Microsoft Authenticator MFA binding - No solution available - locked out of Work emails

Hello, I am locked out of my Microsoft work (Entra ID / Microsoft 365) account due to a broken Microsoft Authenticator MFA binding, and I need assistance resetting it. Symptoms: My account appears greyed out in the Microsoft Authenticator app. During…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-01-21T05:29:20.56+00:00
Andrew Davidson 0 Reputation points
commented 2026-03-09T23:27:28.5333333+00:00
Jeanie H 11,915 Reputation points Microsoft External Staff Moderator
1 answer

I am suddenly not receiving any emails on my hotmail account

Even when I email myself, I don't receive it. How can I start receiving messages again?

Outlook | Web | Outlook.com | Email
asked 2026-03-09T22:51:19.6833333+00:00
ben cook 0 Reputation points
answered 2026-03-09T23:26:01.9833333+00:00
Estrella721 37,715 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Is it possible to set up users with extensions and no DID into a call queue resource account?

Context/Goal: Resource account (call queue) was created. It has the “main number” for the office attached to it. What I am looking to do is attach several agents to this call queue by extensions only, no DID. From what I’ve seen I cannot add an…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
asked 2026-03-06T16:14:06.3166667+00:00
Jordan D 20 Reputation points
commented 2026-03-09T23:20:51.5933333+00:00
Ian-Ng 12,850 Reputation points Microsoft External Staff Moderator
1 answer

Squarespace told me to contact concerning my business email

Over two years ago, I set up a website using Squarespace - [Moderator note: personal info removed], with the URL higher-leading.com. I have not used the site for over 18 months, due to taking another job. I am seeking to reactivate the email associated…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-03-05T01:03:58.7433333+00:00
Craig Luzinski 0 Reputation points
commented 2026-03-09T23:20:26.47+00:00
Jeanie H 11,915 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

how to see Sharepoint files using Windows Explorer

I want to see my Sharepoint file structure using Windows Explorer. How do I set that up after my laptop was reimaged? I have OLD instructions (using Internet Explorer, non-64-bit as Administrator, none of which exist anymore). Copilot doesn't have any…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-03-09T01:12:06.9266667+00:00
Debra Steppel 60 Reputation points
commented 2026-03-09T23:18:07.47+00:00
Jeanie H 11,915 Reputation points Microsoft External Staff Moderator
1 answer

Cannot find my class notebook

After opening a class Notebook in OneNote Class Notebook, i cannot find it when i find it again or when you add a student image.png Class Notebook has been distributed for use in class, but only students who use Samsung tablets are unable to access…

Microsoft 365 and Office | OneNote | For education | Other
asked 2026-03-08T22:53:22.52+00:00
송민수 0 Reputation points
commented 2026-03-09T23:17:04.5933333+00:00
Jeanie H 11,915 Reputation points Microsoft External Staff Moderator
1 answer

How to create a group chat based on excel input.

I'm looking to create a group chat if names appear in a table for weekend support. This will change weekly. I need it to create the group chat if their name and email appears in the table along with a welcome message.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-03-09T20:39:12.2633333+00:00
Burrows, Alexander 0 Reputation points
edited an answer 2026-03-09T23:15:51.7733333+00:00
Hendrix-C 15,905 Reputation points Microsoft External Staff Moderator
1 answer

I need to block e-mails with a certain domain

I need to block e-mails with a certain domain in outlook

Outlook | Web | Outlook.com | Email
asked 2026-03-09T22:37:37.4833333+00:00
Liudmila Topchiy 0 Reputation points
answered 2026-03-09T23:14:44.0233333+00:00
EmilyS726 230.7K Reputation points Independent Advisor
2 answers

how to show subfolders in mail in Outlook on android phone

I no longer see subfolders in Outlook mail on my android phone.

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-03-09T21:33:17.9833333+00:00
CARLA RODEN 0 Reputation points
answered 2026-03-09T23:13:28.23+00:00
Rodrigo Queiroz 77,670 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Outlook secondary and tertiary timezones don't update for daylight savings time

Outlook secondary and tertiary timezones don't update for daylight savings time, only your primary timezone does.

Outlook | Windows | New Outlook for Windows | For business
asked 2026-03-09T18:23:57.4633333+00:00
Deutsch, Benjamin (LATCH) 20 Reputation points
commented 2026-03-09T23:13:10.1233333+00:00
Ian-Ng 12,850 Reputation points Microsoft External Staff Moderator
1 answer

SharePoint Alerts

For the "brains" at Microsoft: Why is the Alert Me functionality ending in SharePoint? This hairbrained idea is causing significant workflow issues in my organization. To make matters worse, rather than just turning this important feature off…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-03-09T14:48:38.6733333+00:00
Joe M 0 Reputation points
edited an answer 2026-03-09T23:11:13.3933333+00:00
Hendrix-C 15,905 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Excel Power Query not refreshing (Download Failed) in Sharepoint

I have an Excel Spreadsheet with a Data Query pulling from a Sharepoint xlsx file. When I refresh in Desktop, everything works fine, but When refreshing from Sharepoint, other queries in the spreadsheet work (Pulling form the same Sharepoint Folder just…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-03-04T18:02:31.5966667+00:00
Michael Petroff 55 Reputation points
commented 2026-03-09T23:10:54.41+00:00
Ian-Ng 12,850 Reputation points Microsoft External Staff Moderator
1 answer

Cancellation of MS Publisher

Subject: A heartfelt plea to preserve Microsoft Publisher Dear Microsoft Team, I’m writing as a long‑time and deeply appreciative user of Microsoft Publisher to ask you to reconsider the decision to discontinue it, or at the very least to ensure that it…

Microsoft 365 and Office | Publisher | For education
asked 2026-02-20T16:32:11.33+00:00
Stephen Latham 5 Reputation points
commented 2026-03-09T23:09:37.5366667+00:00
JRLeon-8769 5 Reputation points
3 answers One of the answers was accepted by the question author.

I need to schedule a call with Microsoft support.

I need to schedule a call with Microsoft support. I do not use the $5/mo service often, but realize you had my old credit card and this hasn't been paid for maybe six months. Now I need a session. I have updated the CC in my billing profile. Issues: …

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-03-06T20:05:45.4933333+00:00
Thomas Jackson 20 Reputation points
commented 2026-03-09T23:09:30.8333333+00:00
Ian-Ng 12,850 Reputation points Microsoft External Staff Moderator
1 answer

Azure AVD Multisession Win 10 Intune Managed AAD Joined - No Drive mapping

Hi All I am testing AVD Multi session host with win10-21h2-avd-m365-g2 Enterprise. The host are joined to AAD with Intune managed. I am struggling with getting the Network drives mapped on the sessions. The policies from Intune are not getting applied to…

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,105 questions
Microsoft Security | Intune | Other
asked 2023-08-12T06:54:12.1366667+00:00
Parul Parashar 0 Reputation points
commented 2026-03-09T23:02:19.3933333+00:00
Leo Pearce 5 Reputation points
3 answers

Computer would not restart after an update

Today my windows 11 PC (Only two weeks old) completed an update but would not restart automatically afterwards. After forced shutting down several times it appeared to roll back the changes. How can I avoid this update in future?

Windows for home | Windows 11 | Windows update
asked 2025-07-09T12:02:09.7833333+00:00
Donald Macdonald 0 Reputation points
commented 2026-03-09T23:01:39.4+00:00
Jim Scannell 0 Reputation points