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2 answers

I wrote my certification exam on 28th Feb 2026

I wrote my certification exam on 28th Feb 2026 but i am not able to find badge or certification on my logins. i can see only as i passed but i haven't received it yet.

Community Center | Not monitored
asked 2026-03-03T22:06:16.5766667+00:00
Sivakrishna Jammigumpula 0 Reputation points
commented 2026-03-04T21:57:43.27+00:00
Sivakrishna Jammigumpula 0 Reputation points
2 answers

Finding older emails on Classic Outlook

How to find the emails prior old on Outlook classic ?

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-03-03T16:29:44.6466667+00:00
Andre, Diogo 0 Reputation points
commented 2026-03-04T21:57:04.06+00:00
Kristen-L 12,670 Reputation points Microsoft External Staff Moderator
1 answer

microsoft work gives me an error message and locks up my Mac when opening

Have had this problem with my Mac for some time. I try to open Word and it gives me an error message and locks up my machine

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-03-04T19:35:36.1233333+00:00
Jon McCormick 0 Reputation points
commented 2026-03-04T21:57:04.0333333+00:00
Bob Jones AKA CyberTaz MVP 435.6K Reputation points
1 answer

Unable to connect to our VM on Azure

I need to open a support ticket and do a remote session please

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,112 questions
asked 2026-02-25T17:11:27.3766667+00:00
Thomas Burkhardt 0 Reputation points
edited a comment 2026-03-04T21:55:16.8333333+00:00
Jilakara Hemalatha 13,425 Reputation points Microsoft External Staff Moderator
4 answers

The Microphone mutes me and the other attendee on my team meetings. Very disruptive.

Every time I am in a teams meeting my computer mutes me and the other attendee spiratically during the meeting. We hopped on her bridge and continued to do the same thing.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-02-25T20:09:09.2533333+00:00
Jennifer 0 Reputation points
commented 2026-03-04T21:54:55.6633333+00:00
Kristen-L 12,670 Reputation points Microsoft External Staff Moderator
3 answers

Unable to log into m365.cloud.microsoft, something went wrong

Whenever I go to m365.cloud.microsoft, I keep getting a "Something went wrong" error message (great error message btw Microsoft, very helpful). No matter how many times I click try again, I can't get into m365.cloud.microsoft. I tried…

Microsoft 365 and Office | Other
asked 2025-10-19T19:08:02.8966667+00:00
Emmon Johnson 15 Reputation points
recommended 2026-03-04T21:48:00.8266667+00:00
Stefan Blom 340.6K Reputation points MVP Volunteer Moderator
2 answers

Can't Open Outlook Items file on new PC

I've set up my new PC with Windows 11 and when I attempt to look at a saved Outlook Item file it gives me a message indicating that a Microsoft 365 subscription is required. I already have a Microsoft 365 subscription. What do I try next?

Microsoft 365 and Office | Other
asked 2026-03-04T20:54:28.75+00:00
Steve Sawallisch 0 Reputation points
answered 2026-03-04T21:47:33.9933333+00:00
Arlene D 36,045 Reputation points Independent Advisor
2 answers

Privacy Mode Camera use in TEAMS meetings

Is it possible to turn on your camera in "privacy mode" during a TEAMS Meeting so that only the presenter can see your camera and not anyone else in the meeting?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video
asked 2026-03-04T21:14:59.4766667+00:00
Pudenz, Abby 0 Reputation points
answered 2026-03-04T21:45:38.14+00:00
Vy Nguyen 10,825 Reputation points Microsoft External Staff Moderator
2 answers

Windows 11 cannot detect second monitor.

I have a display port cord that has both vga and HDMI ports, I have it connected and it wont detect my second monitor. I didn't have this issue with windows 10. What can I do?

Windows for home | Windows 11 | Display and graphics
asked 2026-03-04T21:11:51.5966667+00:00
Renee McKinney 0 Reputation points
answered 2026-03-04T21:45:04.62+00:00
EmilyS726 232.1K Reputation points Independent Advisor
3 answers

Help my Microsoft Account got hacked And it's recovery email got changed and I can't access it back

Hello [Moderator note: PII removed]. My original Account - [Moderator note: PII removed] apparently got hacked and I can't access it back in and while recovering the account it shows a email which I don't recognize Also This Two emails I can't…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2025-11-17T08:46:42.3266667+00:00
SUTIRTHO MUKHERJEE 0 Reputation points
commented 2026-03-04T21:42:40.85+00:00
Toma Jack 0 Reputation points
3 answers

I do not want a microsoft account - family plan

My wife has an active Microsoft 365 subscription updated annually. I want to use that plan and not have an email or account with Microsoft on my laptop. How do I do this?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-03-04T19:24:56.04+00:00
Mary 0 Reputation points
answered 2026-03-04T21:39:28.5066667+00:00
Stefan Blom 340.6K Reputation points MVP Volunteer Moderator
1 answer

I cannot login to my own computer due to microsoft

I am in my 80's. No one will talk with me at Microsoft. I cannot change the password on my computer login. I do not want to have to keep changing my password. I have a home PC. As of tomorrow you will lock me out and I will not be able to get in. It…

Microsoft 365 and Office | Other
asked 2026-03-04T21:37:49.45+00:00
joseph moore 0 Reputation points
answered 2026-03-04T21:38:08.17+00:00
Q&A Assist
3 answers One of the answers was accepted by the question author.

I can't edit my word doc.

I am unable to edit my word document. After clicking 'Review' and then 'Protect' , all 3 options within 'PROTECT' are greyed out so I don't know what to do to edit my document.

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-03-02T16:11:29.6533333+00:00
WENDY 20 Reputation points
recommended 2026-03-04T21:34:38.7566667+00:00
Stefan Blom 340.6K Reputation points MVP Volunteer Moderator
3 answers

Want to see my subscription and billing

How to see my subscription and billing as I have received a bill that I do not understand. Moved from: Microsoft 365 and Office | Word | For home | Other

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-02T17:52:09.87+00:00
Lynn Drake 10 Reputation points
commented 2026-03-04T21:32:20.65+00:00
Stefan Blom 340.6K Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Requested free trial of MS365, charged for subscription.

I was recently notified of a $19.99 charge from PayPal for an MS365 subscription that I did not order. What I requested was to receive the trial offer put out by Microsoft. I woulkd like my $19.99 refunded and the subscription cancelled immediately. …

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-02-15T20:10:18.03+00:00
Steve Hoosack 20 Reputation points
accepted 2026-03-04T21:31:47.59+00:00
Steve Hoosack 20 Reputation points
1 answer

speak to a human being

microsoft phone numbers only give a URL for help. i need to speak to a person

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-03-04T21:26:06.33+00:00
Melissa Reilly 0 Reputation points
commented 2026-03-04T21:28:28.27+00:00
Clover-L 20 Reputation points Microsoft External Staff Moderator
2 answers

fix camera function

I am unable to get the internal camera to work. I recently got this code 0x00F4271<mediacapturefailedevent>0xC00D36D5

Windows for home | Windows 11 | Devices and drivers
asked 2026-03-04T19:32:42.4533333+00:00
Myrna Gallegos 0 Reputation points
edited the question 2026-03-04T21:27:20.37+00:00
Gérard Oomens 122.6K Reputation points Volunteer Moderator
3 answers

How to fix my account showing as unlicensed?

Subject: Account Showing as Unlicensed Hi, I noticed that my Microsoft 365 account is currently showing as unlicensed, even though I’m still part of the organization. I’m unable to access some services because of this. Here’s a reference code I came…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-08-12T08:17:34.72+00:00
JAMAICA UBALDO 0 Reputation points
commented 2026-03-04T21:25:39.2033333+00:00
Stefan Blom 340.6K Reputation points MVP Volunteer Moderator
1 answer

How to recover a bit locker key

How can I get my bitlocker key to reset my pc i can not open my laptop

Windows for home | Other | Recovery and backup
asked 2026-03-04T20:08:43.4966667+00:00
Sadia RIAZ 0 Reputation points
edited the question 2026-03-04T21:24:01.0166667+00:00
Gérard Oomens 122.6K Reputation points Volunteer Moderator
2 answers

Fix outlook email

Not able to access my outlook email. I have tried everything with no success in don't have any access to the question on recovery form. My password appears to be blocked somehow can't even trying a new password.

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-03-04T20:49:31.7633333+00:00
Shawn Scouten 0 Reputation points
answered 2026-03-04T21:23:07.3233333+00:00
Estrella721 37,885 Reputation points Independent Advisor