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2 answers

Two yearly versions of MS 365. Wrong one was cancelled. How do I switch?

I got the annual MS 365 Personal in Jan. 2026. It was a renewal through MS. In March 2026 I got a renewal from Apple and I sent it through not knowing I had already renewed through MS. When the bill came from Apple I realized my problem and cancelled…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-04T18:35:14.0633333+00:00
Ann L 0 Reputation points
answered 2026-03-04T22:41:50.9433333+00:00
Jeronimo Fuerte 39,430 Reputation points Independent Advisor
2 answers

have windows 11home, upgraded to windows 11pro, cannot get it installed, get errors

have windows 11home, purchased upgrade to pro, cannot install, getting error message

Windows for home | Windows 11 | Windows update
asked 2026-03-04T22:08:10.28+00:00
Paulette Menniti 0 Reputation points
answered 2026-03-04T22:41:41.94+00:00
John DeV 163.3K Reputation points Independent Advisor
2 answers

I have a complaint

I have a complaint to MicroSoft about the working of Onedrive in MS Edge

Microsoft Edge | Website issues | Windows 11
asked 2026-02-24T08:05:25.8966667+00:00
Van Der Tak, Marcel 0 Reputation points
edited an answer 2026-03-04T22:37:07.1033333+00:00
Lucus-V 7,235 Reputation points Microsoft External Staff Moderator
3 answers

Limit responses to 1 per person when using list forms in Sharepoint (not when just using forms)

Hi, If I go to microsoft forms and create a form I have the option to select one response per person. You can also create forms in a microsoft list but this does not appear to give you the option to limit responses to 1 per person - is there any way to…

Microsoft 365 and Office | Microsoft Forms | For business
asked 2026-03-04T06:09:50.24+00:00
Allison Cunnington 0 Reputation points
answered 2026-03-04T22:36:59.89+00:00
DBG 11,711 Reputation points Volunteer Moderator
2 answers

My email was cloned and I do not get all the mail that is sent to my actual email address

I received 3 emails that were sent to me from my exact email (claming they have all my data, etc and that they will either sell it on the dark web to have my bank accounts etc hacked or I pay a ransom price). This happened within the last week. Within…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-03T19:51:25.3066667+00:00
Letitia Malespin 0 Reputation points
answered 2026-03-04T22:36:47.95+00:00
Brian Tillman 25,440 Reputation points Independent Advisor
2 answers

Reporting API Returns Success with Null Download URL Since Feb 28

Issue Summary: The Microsoft Advertising Reporting API v13 has been completely broken since approximately February 28, 2025. ALL report requests return Status: "Success" but ReportDownloadUrl remains permanently null, making it impossible to…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

532 questions
asked 2026-03-04T20:23:31.7666667+00:00
FindLaw Tech 10 Reputation points
answered 2026-03-04T22:35:23.6433333+00:00
MS Advertising - John Mark 315 Reputation points Microsoft External Staff Moderator
3 answers

Password Issue / locked for 24 hrs

Greetings ! since I forgot my password I have been trying to reset and during security questions even though information was provided correctly such as last email subtitle, recent email sent to who etc.. however still refusing the informations hence why…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-03T23:09:39.3666667+00:00
Gozde Ates 0 Reputation points
answered 2026-03-04T22:33:55.55+00:00
Darhyl Amizola 41,740 Reputation points Independent Advisor
1 answer

billing issues

My microsoft account shows only one subscription for ultimate for 29.99. However, my credit card is being billed monthly four different charges. Microsoft 365 family 12.99, Microsoft ultimate 19.99, xbox ultimate 29.99, and xbox 9.99. How do I correct…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-04T22:33:16.9466667+00:00
John Raffoul 0 Reputation points
answered 2026-03-04T22:33:34.2266667+00:00
Q&A Assist
1 answer

Can you tell me how to add and enable Copilot in outlook to help summarize my emails

I need help to enable copilot in outlook to summarize my emails

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-03-04T22:31:43.4+00:00
Malanie Greenaway 0 Reputation points
answered 2026-03-04T22:31:57.34+00:00
Q&A Assist
2 answers

How to DELETE my account with Microsoft 365?

ALL I want to do is delete my account. This account was set up during a project, I used it for one month in June of 2025.  I get BILLS from you that I can't afford for products I am not using. I have tried to sign into the account, but since I do not…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-03-04T18:41:50.4233333+00:00
Melanie M 0 Reputation points
answered 2026-03-04T22:31:53.9833333+00:00
Ian-Ng 12,940 Reputation points Microsoft External Staff Moderator
3 answers

Partner Center enrollment blocked - Microsoft trust verification error with reference 715-123160

I'm attempting to enroll in Microsoft Partner Network (MPN) program through Partner Center, but my request was blocked during company information verification. Error Message: "Microsoft runs on trust. We engage in a rigorous set of evaluation and…

Microsoft Partner Center API
Microsoft Partner Center API

API access and integration with Microsoft Partner Center for managing partner data

761 questions
asked 2025-11-25T10:58:43.11+00:00
JASWANTH M 0 Reputation points
answered 2026-03-04T22:27:39.7466667+00:00
David McCarthy 0 Reputation points
1 answer

MS365 FAMILY PLAN SUBSCRIPTION UPGRADE NOT GOING THROUGH

TRYING TO UPGRADE MY MS 365 ACCOUNT B/C I RAN OUT OF CREDITS FOR COPILOT. KEEP GETTING A 'SOMETHING WENT WRONG SCREEN.' BEEN AT IT FOR 2 DAYS NOW. WOULD APPRECIATE A QUICK RESPONSE AS I USE THE APP DAILY FOR WORK AND PERSONAL.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-04T20:27:34.0466667+00:00
Jamie Pachomski 0 Reputation points
answered 2026-03-04T22:25:25.6033333+00:00
Jeronimo Fuerte 39,430 Reputation points Independent Advisor
2 answers

Locked out only admin on Office 365

I am the only Global Administrator in our Microsoft 365 tenant and I lost access to Microsoft Authenticator after switching phones. I need an MFA reset. I cant open support case since I have to log on to do this...

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-03-04T17:50:35.06+00:00
Fabian Fischer 0 Reputation points
edited an answer 2026-03-04T22:17:09.3566667+00:00
Lia V 6,445 Reputation points Microsoft External Staff Moderator
2 answers

how do i delete multiples of the same apps on my desktop

how do i delete multiples of the same apps on my desktop

Windows for home | Windows 11 | Apps
asked 2026-03-04T21:39:15.1933333+00:00
Judy Murphy 0 Reputation points
answered 2026-03-04T22:14:13.2066667+00:00
John Jefferson Doyon 69,835 Reputation points Independent Advisor
1 answer

iPhone SharePoint app consistently misplaces title banner

SharePoint on my iPhone has a variety of annoying problems, but the most in-my-face problem is illustrated in this screenshot. The title banner on pages is most often offset from the top of the screen, sometimes completely missing, and very occasionally…

Microsoft 365 and Office | SharePoint | For education | iOS
asked 2026-02-25T15:24:43.72+00:00
James6M 5 Reputation points
commented 2026-03-04T22:11:35.4566667+00:00
Jay Tr 12,100 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Azure Cloud Shell Authentication Failure

Azure Portal Cloud Shell (both Bash and PowerShell) fails to authenticate for my account in ms.portal.azure.com. Local Azure CLI authentication (az login) works correctly on my machine, which indicates this is not a CLI or device issue. This appears to…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-04T21:26:27.9333333+00:00
Habib Karbasian 20 Reputation points Microsoft Employee
accepted 2026-03-04T22:08:11.6166667+00:00
Habib Karbasian 20 Reputation points Microsoft Employee
2 answers

Outlook: Emails in inbox keep changing to malicious message

Subject line of all top 15 emails change to "{Password} YOUR FILES WILL BE LEAKED UNLESS YOU ACT NOW" I've reset my password, added 2FA, used to log out of everything option, and removed all rules and connected apps I could find. I checked…

Outlook | Web | Outlook.com | Email
asked 2026-03-04T21:30:50.1866667+00:00
Chrissy Henley 5 Reputation points
answered 2026-03-04T22:07:00.83+00:00
John Jefferson Doyon 69,835 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

I purchased Microsoft Office Home and Business 2024 last year and was never able to connect my aol email account nor my gmail account to it. They err out on the connection and leave me no clue what is wrong.

Every time I try to add either my AOL or Gmail account to Outlook Microsoft Office Home and Business 2024, it fails on the attached error message. I have no idea how to fix this and gave up on it because I was not able to deal with it for health…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2025-12-03T20:22:00.33+00:00
PA86 Steeler 20 Reputation points
answered 2026-03-04T22:06:07.7166667+00:00
PA86 Steeler 20 Reputation points
3 answers One of the answers was accepted by the question author.

Power Query

I am trying to use a sharepoint document that I upload from excel into a folder. I will need to download and upload a new one everyday because there will be updates. I want to use excel power query to receive the new data from the newly updated excel…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-03-03T18:21:43.79+00:00
Lenahan, Lauren 20 Reputation points
commented 2026-03-04T22:05:16.93+00:00
Hendrix-C 15,990 Reputation points Microsoft External Staff Moderator
2 answers

how to fix a 'bad sender ' to be a 'good sender ' after spam has been eradicated

My email has been blocked as a 'bad sender ' , I receive emails , but unable to send . A ticket has been submitted by admin to rectify this . Spam was received by my account 3 weeks ago, but since password is now updated - we have been unable to activate…

Outlook | Outlook for mobile | Outlook for iOS | For business
asked 2026-03-03T20:48:58.3766667+00:00
Samantha Allen Burns 0 Reputation points
commented 2026-03-04T22:03:43.7566667+00:00
Kai-L 13,210 Reputation points Microsoft External Staff Moderator