Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,309 questions
1 answer
Microsoft auth
Will my auth data auto transfer when i log into another device? because when i did log in on another phone it didnt show any previous data. how to fix this
Microsoft Security | Microsoft Authenticator
asked 2026-03-01T21:50:04.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 25%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Ashhar Shah Mashwani
0
Reputation points
answered 2026-03-01T21:50:18.2433333+00:00
Q&A Assist
1 answer
Microsoft 365 renewal
Renewed office 365 via iPhone shoes up there, purchase not showing up on my account when I sign in on my laptop?
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,149 questions
asked 2026-03-01T21:38:25.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 72%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
randall stanius
5
Reputation points
commented 2026-03-01T21:47:06.2166667+00:00
randall stanius
5
Reputation points
2 answers
Keep getting the need to buy 365 when I already did
I purchased this years office 365, and my computer keeps saying that I need to buy it. And desktop items have red Xs on them. Get a warning that all office files will be deleted soon.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
24,647 questions
asked 2026-03-01T21:10:52.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 70%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWE%3C/text%3E%3C/svg%3E)
william eisenhower
0
Reputation points
answered 2026-03-01T21:45:33.65+00:00
EmilyS726
232.1K
Reputation points
Independent Advisor
4 answers
How do I download the Epson Scansmart app
Having trouble downloading the Epson Scansmart app on Windows 11 laptop.
Windows for home | Windows 11 | Apps
2,109 questions
asked 2025-12-16T17:39:07.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 53%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Don Hulm
5
Reputation points
commented 2026-03-01T21:40:19.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 32%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Merrisue Corris
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Cheaper plan-on fixed income
I’m elderly and receiving social security each month. Is there a cheaper, pay by month plan. I am trying to keep the things I use because I am confined to my home because of my health. Please advise? Thanks, Christina Goshen
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,018 questions
asked 2026-03-01T21:28:11.9566667+00:00
Christina Goshen
20
Reputation points
commented 2026-03-01T21:31:27.8066667+00:00
Christina Goshen
20
Reputation points
3 answers
signing into my computer I receive the message Your device is offline. Please sign in with the last password used on this device
I just changed the password in my computer settings and in my Microsoft account. When I restarted my computer and tried to sign in with the new password I received the message, Your device is offline, Please sign in with the last password used on this…
Windows for home | Windows 11 | Accounts, profiles, and login
9,130 questions
asked 2026-03-01T21:00:53.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 46%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Gregory Britner
0
Reputation points
answered 2026-03-01T21:29:21.6866667+00:00
Gregory Britner
0
Reputation points
5 answers
Why did I receive email from Microsoft stating that even data transferred from Skype to Teams will be deleted when Microsoft itself announced that we need to switch to MS Teams if we want to keep our data? (The email in comment)
The email: "Dear Skype user, Starting April 1, 2026, we will be implementing changes to Skype chat and call history, which are accessible in the free version of Microsoft Teams, based on user activity. Here's what that means for you. What's…
Microsoft Teams | Microsoft Teams Free | Chats
Microsoft Teams | Microsoft Teams Free | Chats
Text-based conversations between users with searchable history in Microsoft Teams Free
250 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 77%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPV%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 42%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM4%3C/text%3E%3C/svg%3E)
2 answers
I am locked out of my microsoft account
my email is ******@outlook.com when trying to access that specific microsoft account I get the following error message: error something went wrong [7q6ca] Correlation id: 7f61fda8-7f7f-661e-8882-4d1fa06d44ee Timestamp: 2026-03-01t13:20:39.000Z DPTI:…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,323 questions
asked 2026-03-01T13:39:08.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 93%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Moshud Ali
0
Reputation points
edited the question 2026-03-01T21:28:43.4933333+00:00
Gérard Oomens
122.6K
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
My account was hacked ( not this one)
My marchofwolves account was hacked, and apparently recovery is a joke. they put a dampmail.com Email as the main, which is the hacker mail. Naturally they changed my password So getting my account back is pretty much impossible, since all I use that…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,323 questions
asked 2026-03-01T14:36:38.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 89%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Christina Holcomb
25
Reputation points
edited the question 2026-03-01T21:26:32.77+00:00
Gérard Oomens
122.6K
Reputation points
Volunteer Moderator
2 answers
windows 11 insider preview feature update 26220.7934 stuck at 99%
windows 11 insider preview feature update 26220.7934 stuck at 99%
Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-03-01T21:16:42.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 50%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Karl Roseman
10
Reputation points
answered 2026-03-01T21:21:45.5433333+00:00
CrazyKats
15,585
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Issues upgrading to Windows 11 Pro
I am trying to upgrade to Windows 11 Pro using the 'upgrade in Microsoft app' option. Selecting that opens the Microsoft store and there is an install button on the page. Clicking on this begins the installation but always stops at 10% with the error…
Windows for home | Windows 11 | Licensing and activation
4,768 questions
asked 2026-02-28T19:41:33.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 65%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESV%3C/text%3E%3C/svg%3E)
Shashank V
45
Reputation points
accepted 2026-03-01T21:20:19.24+00:00
Shashank V
45
Reputation points
2 answers
I have no sound on my laptop.
I have tried everything windows suggests - Settings> Sound - all volume controls are on not muted
Windows for home | Windows 11 | Settings
9,681 questions
asked 2026-02-26T01:01:07.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 75%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
Junelle Edmonds
0
Reputation points
answered 2026-03-01T21:19:06.6233333+00:00
Junelle Edmonds
0
Reputation points
1 answer
My friends account has been hacked
His account has been hacked the hacker changed alias they changed his phone number and the account recovery form just doesn't work cause of the alias. Any Ideas?
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,323 questions
asked 2026-03-01T19:38:29.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 57.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Caleb Little
0
Reputation points
edited the question 2026-03-01T21:14:28.4566667+00:00
Gérard Oomens
122.6K
Reputation points
Volunteer Moderator
2 answers
how to fix audio problem
hi can anyone please help i have tried several suggestions from both microsoft and others as to solving audio problems none of which has helped. my problem being no sound input or output installed and i have tried practically everything obviously with…
Windows for home | Other | Devices and drivers
6,519 questions
asked 2025-12-16T20:01:47.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 32%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
malcolm walters
10
Reputation points
commented 2026-03-01T21:13:37.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 57.99999999999999%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jim Skaggs
0
Reputation points
1 answer
microsoft authenticator app
my phone screen is black and i cant use it I just want to know how I can use the authenticator app like is it an email code I can get
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,309 questions
asked 2026-03-01T20:10:19.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Michael A Bodden
0
Reputation points
edited the question 2026-03-01T21:11:21.0266667+00:00
Gérard Oomens
122.6K
Reputation points
Volunteer Moderator
1 answer
OneDrive has stolen my documents
I take my laptop to work in places where is not internet. I learned this the hard way a year ago when my presentation was saved in the OneDrive cloud. So, I turned off OneDrive. I went through many, many documents to save them to my laptop. A few weeks…
Microsoft 365 and Office
Microsoft 365 and Office
A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs
3,060 questions
asked 2026-03-01T21:09:53.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 56.00000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Idie Benjamin
0
Reputation points
answered 2026-03-01T21:10:56.08+00:00
Idie Benjamin
0
Reputation points
1 answer
my Microsoft account hacked / email changed
hello my account has been hacked and changed my email can recovery my account on this account I buy Minecraft on eneba
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,323 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 56.00000000000001%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
2 answers
Unable to authenticate in simple peer to peer networking share
I have two windows 11 pro laptops connected via ethernet to a simple 5 port switch. they are configured with manual IP addresses 192.168.1.10 and 192.168.1.20 and each have a subnet of 255.255.255.0. Network profile is set to public and I cannot change…
Windows for home | Windows 11 | Internet and connectivity
5,248 questions
asked 2026-02-21T21:14:25.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 40%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Tony George
0
Reputation points
commented 2026-03-01T21:07:14.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
7,235
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to sign in
hi, my microsoft account i use the email (PII Removed). for some reason when im trying to sign it it shows this i am no relation with this scottkolodzei email. is there a way to fix this issue. i can provide proof of ownership of my microsoft account if…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,323 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 69%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
2 answers
Login Issue Outlook/hotmail
Hello, I need to recover an email and the options are not working due to various reasons. I need to speak or chat with an agent. I don't feel comfortable detailing everything on a forum due to security safety. Every time I try to make a phone call to…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,323 questions
asked 2026-02-28T17:31:25.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 59%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jodah32
0
Reputation points
answered 2026-03-01T21:01:03.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
41,740
Reputation points
Independent Advisor