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about edutrack

Hello I have a problem and I want someone from Arab technical support to contact me When I make the trainees code and send it to one of the trainees and he enters it in his account, he gets the certificate but when I open my platform at…

Community Center | Not monitored
asked 2022-09-11T11:37:58.157+00:00
abdelrahman mohamed yousef 11 Reputation points
answered 2026-02-12T06:43:43.16+00:00
AbdullahQamar 0 Reputation points
2 answers

Snapdragon / ARM processor will not work with scanner drivers

Brand new laptop, brand new processor - cannot connect to my brand new scanner. Snapdragon/ARM compatibility problems well known by Microsoft for months, years in fact and not fixed. What's the problem, Microsoft? Why have you not fixed a basic…

Windows for home | Windows 11 | Devices and drivers
asked 2026-02-09T10:41:22.4833333+00:00
Coralie Morton 0 Reputation points
commented 2026-02-12T06:42:08.9966667+00:00
Akhil 5 Reputation points
1 answer

Parental Consent Loop: "This account cannot give parental consent" error when adding child

Same symptoms as explained in the question below https://learn.microsoft.com/en-us/answers/questions/5675146/parental-consent-loop-this-account-cannot-give-par Opened a support ticket [Moderation note: PII removed] where the support engineer suggested…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-02-09T09:16:25.55+00:00
Chammi Kumara 0 Reputation points
commented 2026-02-12T06:35:38.9033333+00:00
Kai-H 17,750 Reputation points Microsoft External Staff Moderator
1 answer

How to solve OneNote for window 10 end of support switching? Back up failed

Hi, I'm using OneNote on Windows 10 using my personal account. This version is no longer supported. I have tried switching to the new version by first following the instructions to back up my notes, but error message stating "Unable to create…

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-02-08T11:21:17.1933333+00:00
Erichaser 0 Reputation points
commented 2026-02-12T06:33:51.38+00:00
Kai-H 17,750 Reputation points Microsoft External Staff Moderator
1 answer

Office add-in installer returning 502 Bad Gateway - pages.store.office.com/addininstaller.aspx

Office add-in installer (pages.store.office.com/addininstaller.aspx) returning 502 Bad Gateway for all add-ins. Server: [Moderation note: Personal information removed] Duration: 24+ hours Impact: Cannot install ANY Office add-ins from AppSource

Microsoft 365 and Office | Other
asked 2026-02-08T06:43:07.7333333+00:00
Ryan Gillespie 80 Reputation points
commented 2026-02-12T06:33:24.5266667+00:00
Kai-H 17,750 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Toggling off Trust Center Privacy setting (telemetry functionality) prevents Office 365 account from signing in

Can someone tell me what does a setting in Trust Center Privacy have to do with allowing an Office 365 account to enter it's password which is required after being changed... We don't want telemetry going to Microsoft servers, so an obvious Privacy…

Microsoft 365 and Office | Other
asked 2026-02-06T17:43:57.09+00:00
Almonte, Emyll 36 Reputation points
commented 2026-02-12T06:32:59.8866667+00:00
Kai-H 17,750 Reputation points Microsoft External Staff Moderator
2 answers

How do I re-use metadata from Word document on new tenant library?

I am trying to download a Word document with associated metadata, which has also been inserted as quick parts within the document itself. I then upload the document to a document library in another tenant with exactly the same column names. Some of the…

Microsoft 365 and Office | SharePoint | Development
asked 2026-02-11T07:58:47.0366667+00:00
Mads Lochmann Møller 0 Reputation points
commented 2026-02-12T06:29:24.7166667+00:00
Steven-N 25,305 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft is taking $20.00 per month on my Pay Pal account, for what?

Microsoft Corporation is withdrawing $20.00 per month on my Pay Pal account. The invoice number is <PII removed> and the Transaction number is <PII removed>, can you tell me what this is and how I can move it to another account? My e-mail is…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-02-06T15:26:48.7566667+00:00
Michael Westcott 0 Reputation points
commented 2026-02-12T06:29:19.1866667+00:00
Kai-H 17,750 Reputation points Microsoft External Staff Moderator
2 answers

Azure mysql server creation failed

error shown in details are given below. { "status": "Failed", "error": { "code": "InternalServerError", "message": "An unexpected error occured while processing the request.…

Azure Database for MySQL
Azure Database for MySQL

An Azure managed MySQL database service for app development and deployment.

1,236 questions
asked 2026-02-12T04:46:36.1266667+00:00
Riju Kumar 80 Reputation points
answered 2026-02-12T06:28:32.0666667+00:00
Saraswathi Devadula 16,025 Reputation points Microsoft External Staff Moderator
1 answer

yıllar önce aldığım hotmail hesabıma giremiyorum

çok eski yıllarda bir Hotmail hesabı açtım. Ancak uzun yıllar kullanmadığım için şifremi unuttum. gizli sorumun cevabını hatırlayamadım. ******@hotmail.com hesabımı aktif etmek ve yeniden kullanmak istiyorum. yardımcı olmanızı talep ediyorum.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-02-02T12:12:13.23+00:00
İbrahim TEKEŞ 0 Reputation points
edited the question 2026-02-12T06:27:54.03+00:00
Sridevi Machavarapu 30,450 Reputation points Microsoft External Staff Moderator
2 answers

I can't change my "Azure Database for MySQL flexible server" server back to a Burstable tier after upgrading it to 8.4

I have a "Azure Database for MySQL flexible server" database that I recently upgraded from MySQL 5.7 to 8.4. I initially upgraded it to 8.0. During the upgrade, Azure made me change it from a Burstable service tier to a General Purpose tier and…

Azure Database for MySQL
Azure Database for MySQL

An Azure managed MySQL database service for app development and deployment.

1,236 questions
asked 2026-02-11T18:32:09.9766667+00:00
Paul Warner 0 Reputation points
answered 2026-02-12T06:25:13.9766667+00:00
Saraswathi Devadula 16,025 Reputation points Microsoft External Staff Moderator
2 answers

how to view prior attachments in the outlook email conversation thread when someone replies to the email

When someone sends me attachments in an email, I am unable to see all those attachments again if they reply back at any point or if I I reply back. How do I see ALL prior attachments in an Outlook email conversation?

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-02-08T19:38:20.5533333+00:00
Lori Ward 0 Reputation points
commented 2026-02-12T06:23:47.6+00:00
Anonymous
2 answers

Read Aloud intermittently working for users on Monthly Enterprise Channel Version 2511 (Build 19426.20260)

I've found that users on the Monthly Enterprise Channel Version 2511 (Build 19426.20260) using the Read Aloud feature are having it stop in between sentences intermittently in O365 apps. It's now super buggy and either works but then stops or just…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-02-11T00:31:44.6566667+00:00
AndyLee_551 0 Reputation points
edited a comment 2026-02-12T06:19:17.4666667+00:00
Anonymous
2 answers

where do I go to purchase additional storage to sharepoint?

Please give me detailed instructions on where to go and how to purchase additional storage for sharepoint.

Microsoft 365 and Office | SharePoint | For business | MacOS
asked 2026-02-10T20:38:51.15+00:00
Peggy Zumhofe 0 Reputation points
commented 2026-02-12T06:08:50.6466667+00:00
Anonymous
2 answers

Read Aloud intermittently working for users on Monthly Enterprise Channel Version 2511 (Build 19426.20260) Status: Open

I've found that users on the Monthly Enterprise Channel Version 2511 (Build 19426.20260) using the Read Aloud feature are having it stop in between sentences intermittently in O365 apps. It's now super buggy and either works but then stops or just…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-02-11T00:29:32.7433333+00:00
AndyLee_551 0 Reputation points
answered 2026-02-12T06:06:52.4833333+00:00
AlexDN 11,425 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

I am getting an error code related to excel running into problems with 'tfcofficeshim.connect.16' add-in that I use for importing data from Azure DevOps with a macro

I have been able to use an excel macro that was passed onto me for quite some time. However, just recently it crashed when I was trying to run the macro by going to "Team" tab in the ribbon, clicking on "configure drop down" and…

Azure DevOps
asked 2026-02-06T23:50:34.3433333+00:00
Vincent Swanson 20 Reputation points
commented 2026-02-12T06:05:32.7233333+00:00
Vincent Swanson 20 Reputation points
1 answer

swa deploy command simply hangs

I am running a swa deploy command using an ARM template deployment script. It simply hangs. the production environment of the SWA says "Uploading".

Azure Static Web Apps
Azure Static Web Apps

An Azure service that provides streamlined full-stack web app development.

1,377 questions
asked 2026-01-13T04:12:32.52+00:00
Pavan Kesamreddy 55 Reputation points
edited an answer 2026-02-12T06:04:44.9866667+00:00
Aditya N 2,960 Reputation points Microsoft External Staff Moderator
0 answers

I can't log in to Entra.

Good afternoon. I can't log in to Entra. How can I restore my login if I have access to hosting and I am charged monthly for Office 365?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-02-06T15:54:55.1733333+00:00
Vertograd Juice 0 Reputation points
commented 2026-02-12T06:01:26.7833333+00:00
VEMULA SRISAI 13,030 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

I cannot log in to my tenant AADSTS5000224: We are sorry, this resource is not available.

Since yesterday I lost access to my tenant, receiving the error below: Error message: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID:…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2024-10-09T15:17:12.12+00:00
Fernando Almeida 80 Reputation points
commented 2026-02-12T06:01:14.2633333+00:00
Raja Pothuraju 47,420 Reputation points Microsoft External Staff Moderator
1 answer

Being a meeting organiser, how can I forward a meeting invite without sending update to all attendees

Being a meeting organiser, how can I forward a meeting invite without sending update to all attendees? Since the meeting should not be forwarded by attendees, the option 'Allow Forwarding' was disabled. Being a meeting organiser, I am required to forward…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-02-10T15:48:40.2966667+00:00
Lalita Wakde 0 Reputation points
edited an answer 2026-02-12T06:00:20+00:00
Anonymous