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Windows 10 ESU

Wondering if anyone knows how to access ESU for Windows 10. We have an outside company that we thought took care of this but have recently learned they did not. Now trying to sign up for the extended coverage but cannot register!

Windows for home | Windows 10 | Extended Security Update (ESU)
asked 2026-03-19T15:35:32.04+00:00
Andrea Talbot 0 Reputation points
commented 2026-03-19T15:57:40.8766667+00:00
Andrea Talbot 0 Reputation points
1 answer

Compra desnecessária de software, solicito devolução do pagamento.

Comprei o produto OFFICE HOME 2024, em 16-03-26, por 899,00 reais. Já tinha o Microsoft 365 Personal, renovado automaticamente em 27-02-26, por 509,00. Eu pensei que o Microsoft 365 Personal já estava expirado. Eu não instalei o OFFICE HOME 2024, então…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-19T15:57:11.95+00:00
Luiz Santos 0 Reputation points
answered 2026-03-19T15:57:35.0266667+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Not able to login my Azure free account.

Today i created a free azure account and tried to login to it through a link send on my email but after that i encountered an error on the screen. Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. But I…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-18T15:41:01.3866667+00:00
Illia Danylchenko 20 Reputation points
accepted 2026-03-19T15:56:43.7733333+00:00
Illia Danylchenko 20 Reputation points
0 answers

Acceso al panel de administracion de 365 business premium bloqueado

Soy el unico administrador global de un tenant de Microsoft 365 Business Premium, he perdido acceso al MFA de mi cuenta de administrador y necesito que lo reseteen. Tengo la documentación de facturación disponible. Es urgente, no puedo dar de alta…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-19T14:22:14.6333333+00:00
Israel Garcia 0 Reputation points
commented 2026-03-19T15:51:31.0733333+00:00
Sridevi Machavarapu 33,565 Reputation points Microsoft External Staff Moderator
2 answers

how to fix one note. Error code: 0xE0000644 9zu13

I need help to fix one note syncronising. One of my notebooks cannot syncronise

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-03-19T13:59:24.3466667+00:00
Herman Gran 0 Reputation points
answered 2026-03-19T15:49:35.6466667+00:00
Diana Mariz 10,030 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Recover deleted post on Viva Engage

Is it possible to recover a deleted post on Viva Engage? I accidentally deleted a post from me on a community that I admin. The post already had views and comments, so I'd like to recover it.

Microsoft 365 and Office | Microsoft Viva | Viva Engage
asked 2026-03-19T12:08:10.5+00:00
Batalha, Sara 40 Reputation points
accepted 2026-03-19T15:47:57.2+00:00
Batalha, Sara 40 Reputation points
5 answers

Why am i not receiving my verification code for signing in?

I am trying to log into my Microsoft account on my pc. When it prompts me to check my email for a security code that is "sent" to me I receive no emails, neither in my junk or my "all mail". I know that I am using the correct email.

Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups
asked 2021-09-15T01:23:48.393+00:00
Nathanael Law 26 Reputation points
commented 2026-03-19T15:47:02.6166667+00:00
palesa pali 0 Reputation points
1 answer

Unable to send encrypted emails in Outlook for Mac and Outlook.live.com (admin account) since 03/13

Details: I am unable to send encrypted emails using both Outlook for Mac and Outlook on the web (outlook.live.com). This issue started on Friday, 03/13, and has persisted since then. When attempting to send encrypted emails, the feature does not work as…

Outlook | Web | Outlook.com | Email
asked 2026-03-18T17:43:49.97+00:00
CND 0 Reputation points
recommended 2026-03-19T15:43:50.6266667+00:00
Haytham-C 4,305 Reputation points Microsoft External Staff Moderator
2 answers

MS Word (365) is continually freezing up.

I have Office 365. MS Word is continually freezing up, especially when creating a .pdf.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-03-19T15:02:38.1666667+00:00
Jim Colyn 0 Reputation points
answered 2026-03-19T15:43:46.5633333+00:00
TaoLi 98,705 Reputation points Independent Advisor
2 answers

ntoskrnl.exe+4fb990

频繁蓝屏报代码0x00000133,提示代码地址:ntoskrnl.exe+4fb990,重装系统5次,有时重装时按F12键进入重装程序时页面会卡顿。

Windows for home | Other | Performance and system failures
asked 2026-03-19T04:20:29.69+00:00
HJ W 0 Reputation points
edited an answer 2026-03-19T15:43:01.5866667+00:00
David-M 120.2K Reputation points Independent Advisor
0 answers

Completely Locked Out as Global Admin — MFA Loop Hell — No Human Support Available

Body: I am beyond frustrated at this point. I’m the ONLY Global Admin for my organization, and I am completely locked out because Microsoft keeps forcing me into an MFA loop that I cannot get past. I lost access to the old Microsoft Authenticator app,…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-19T14:14:53.1033333+00:00
Ab Alhammouri 0 Reputation points
commented 2026-03-19T15:42:56.66+00:00
Sridevi Machavarapu 33,565 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

the code verification! to reset the password saying is wrong

hi I am trying to reset the password, in my hotmail account and the verification code i receive from Microsoft, is not accepting says is wrong code! is not expired because i just received and put strait way

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-19T13:56:16.63+00:00
Souza, Cristiane 20 Reputation points
accepted 2026-03-19T15:42:19.92+00:00
Souza, Cristiane 20 Reputation points
1 answer

how to convert a pdf to text

I have a large pdf document that I would like to convert to text to more easily navigate the sections and headers.

Microsoft 365 and Office | Other
asked 2026-03-19T15:39:24.3166667+00:00
Reuben, Jacqueline 0 Reputation points
answered 2026-03-19T15:39:40.0533333+00:00

AI answer

1 answer

Teams is showing file timestamps not matching the user's time zone

Multiple users seem to have the problem that their file time stamp seems to show pacific time the normal standard setting wich I checked and is put on the correct timezone. Now I have tried checking multiple stuff like: 1)Their personal microsoft365…

Microsoft Teams | Microsoft Teams for business | Files | Other
asked 2026-03-18T09:29:42.0766667+00:00
Mabesoone, N. (Nico) 0 Reputation points
commented 2026-03-19T15:39:06.9466667+00:00
Daniel-Vo 6,175 Reputation points Microsoft External Staff Moderator
0 answers

Tenant blocked due to inactivity (AADSTS5000225) - Caught in Support Loop

Hi, My Entra ID tenant has been suspended due to inactivity, and I am receiving the following error when trying to log in or use my applications: AADSTS5000225: This tenant has been blocked due to inactivity. I cannot unblock it myself because there is…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-19T15:11:51.24+00:00
Shawn 0 Reputation points
commented 2026-03-19T15:34:43.8933333+00:00
Sridevi Machavarapu 33,565 Reputation points Microsoft External Staff Moderator
3 answers

Why do I have a black box after joining Teams meeting?

I am able to join a Teams meeting. I can see and hear the other participants. The other participants can hear me but cannot see me because they are seeing a black box. I am using an ASUS Vivobook laptop with built in camera. The issue started about two…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-03-19T14:03:26.8333333+00:00
Rich S 0 Reputation points
answered 2026-03-19T15:32:43.4766667+00:00
Ruwim.B 6,650 Reputation points Volunteer Moderator
3 answers

Users still can call& join external Teams users; even though External Access is set to “Block all external domains”?

I have configured the following setting in the Teams Admin Center: Teams Admin Center → External collaboration → External access → Teams and Skype for Business users in external organizations → Block all external domains My understanding is that this…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
asked 2026-03-16T19:45:47.3533333+00:00
Amruth Sai 0 Reputation points
commented 2026-03-19T15:32:00.7633333+00:00
Ruby-N 13,145 Reputation points Microsoft External Staff Moderator
2 answers

explorer.exe version 10.0.26100.4484 stopped interacting with Windows and was closed - Performance Impact [2025]

We have an ongoing problem where our explorer service hangs, and after this service restarts/refreshes, I notice a performance difference when using file explorer. The easiest way to recreate the issue is if I try and attach a file to an Outlook email,…

Windows for business | Windows 365 Enterprise
asked 2025-09-23T09:45:06.9866667+00:00
Chris Minter 5 Reputation points
answered 2026-03-19T15:31:50.7933333+00:00
NT 0 Reputation points
1 answer

Unable to retrieve the roleScopeTagIds when calling the list managedDevices entity

When making a Microsoft Graph API request under the deviceManagement/managedDevices resource I experience strange behavior because the roleScopeTagIds[] collection does not return any data (always empty). Because it's not a referenced entity I also had…

Microsoft Security | Microsoft Graph
asked 2021-02-01T16:23:51.583+00:00
Nicola Suter 21 Reputation points MVP
answered 2026-03-19T15:31:28.17+00:00
Johansson, Tommy 5 Reputation points
1 answer

I am experiencing an issue while trying to log in to my Microsoft 365 Business Account.

While attempting to log into my bussines account, I was asked for phone number text verification. However, during the verification process, it displays the following error: "Sorry, we're having trouble verifying your account. Please try again. view…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-03-19T14:17:04.34+00:00
ASECO 0 Reputation points
answered 2026-03-19T15:29:46.1966667+00:00
Lia V 7,955 Reputation points Microsoft External Staff Moderator