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BitLocker key lost from entra and i don't have backup

BitLocker key lost from Entra, and I don't have a backup. I need a solution; the user device is locked, and I need to resolve it

Microsoft Security | Microsoft Entra | Other
asked 2026-01-20T21:11:00.05+00:00
Mohamed Adly Sulaiman 0 Reputation points
answered 2026-01-20T21:11:09.09+00:00

AI answer

2 answers

Microsoft Azure Administrator AZ-104 exam

Hello, I am requesting assistance with my Microsoft Azure Administrator (AZ‑104) exam. I arrived on time at the test center and completed check‑in procedures, but the exam auto‑closed before I even started, resulting in a score of zero. Details: Name:…

Community Center | Not monitored
asked 2026-01-20T16:56:57.65+00:00
Prakash Ashokan 0 Reputation points
answered 2026-01-20T21:07:40.2466667+00:00
Julian Sharp 26,111 Reputation points
1 answer

unable to install KB5067931 after multiple restarts

restart is still showing as required, after multiple restarts

Windows for home | Windows 11 | Windows update
asked 2026-01-01T13:05:49.0666667+00:00
Simon k 0 Reputation points
commented 2026-01-20T21:07:31.03+00:00
Bill Bulling 20 Reputation points
3 answers

Error while registering for Azure AZ-900

Good afternoon, When registering for the Azure AZ-900 certification, the following error occurs: We encountered an unexpected error. Please try again later. If this problem persists, contact website support. I tried support through the indicated…

Community Center | Not monitored
asked 2026-01-20T20:31:06.9966667+00:00
Alessandra Leite 20 Reputation points
answered 2026-01-20T21:07:04.5633333+00:00
Julian Sharp 26,111 Reputation points
1 answer

Atrocious Bluetooth Microphone Quality on Windows 11

I have been looking for a solution to my problem with using Sony WH-1000XM5 on Teams meetings. It picks all the background noise except my own voice. I have gone through a previous question by an anonymous user: "Atrocious Bluetooth Microphone…

Microsoft Teams | Microsoft Teams Free | Calls
asked 2026-01-20T21:06:31.61+00:00
koray incki 0 Reputation points
answered 2026-01-20T21:06:42.9733333+00:00

AI answer

3 answers

Outlook Keep crashing

Outlook crashes after completing one action or about 5 minutes. When I restart the program the changes I made before it crashes revert (massages become unread and back in my inbox, messages not sent, messages not deleted etc.). This has happened over…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-01-15T21:22:11.34+00:00
Robin McFarlane 5 Reputation points
edited an answer 2026-01-20T21:06:08.9366667+00:00
Ruby-N 11,825 Reputation points Microsoft External Staff Moderator
1 answer

¿Como puedo solucionar el error de iniciar microsoft 365 en pc windows?

Este es el error que presenta y no me ha permitido ingresar hace dos meses a mi correo institucional desde el pc ni tampoco en linea con un error llamado 440

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-01-20T20:18:45.8266667+00:00
Karly 0 Reputation points
answered 2026-01-20T21:06:01.0033333+00:00
Marcelo Mendoza 10,685 Reputation points Independent Advisor
1 answer

Teams App Redirecting to Old Organisation Tenant

Hello, I can successfully sign into my new organisation’s Microsoft 365 account and access emails, OneDrive, and other M365 apps without any issues, using my personal laptop. However, when I open the Microsoft Teams app, it automatically takes me to my…

Microsoft Teams | Microsoft Teams Free | Sign up and Sign in | Sign in
asked 2026-01-20T20:21:14.25+00:00
Elmira 0 Reputation points
commented 2026-01-20T21:02:37.7266667+00:00
EmilyS726 236.5K Reputation points Independent Advisor
3 answers

why cant i add my wifes outlook email

I have Microsoft on my personal home laptop i purchased the latest version Jan 2026 My wife can't update the subscription and is locked out of her Outlook email for 2 hours around and around. Please advise beyond frutrated

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-01-20T19:43:45.2533333+00:00
coreygarrigues-2757 0 Reputation points
answered 2026-01-20T21:02:07.3966667+00:00
Horace Wiggins 440 Reputation points
0 answers

MSN Brand Hub Partnership

Hi Microsoft, We operate and work with 40+ creators from YouTube, totaling over 20m subscribers. We're looking to post on MSN as well and we're interested in joining the MSN Partner Program

MSN Partner Hub | Other
asked 2026-01-20T21:00:04.3833333+00:00
Isac 0 Reputation points
2 answers

HOW TO SOLVE THE PROBLEM GETTING IN ALL MS OFFICE APPLICATIONS THAT IS( WE ARE SORRY,BUT WORD HAS RUN INTO AN ERROR THAT IS PREVENTING IT FROM WORKING CORRECTLY. WORD WILL NEED TO BE CLOSED AS A RESULT)

HOW TO SOLVE THE PROBLEM GETTING IN ALL MS OFFICE APPLICATIONS THAT IS( WE ARE SORRY,BUT WORD HAS RUN INTO AN ERROR THAT IS PREVENTING IT FROM WORKING CORRECTLY. WORD WILL NEED TO BE CLOSED AS A RESULT)

Microsoft 365 and Office | Word | For home | Windows
asked 2026-01-20T19:40:27.47+00:00
A SIVARAM 0 Reputation points
answered 2026-01-20T20:58:59.0433333+00:00
Stefan Blom 341.9K Reputation points MVP Volunteer Moderator
2 answers

Power Automate

I am trying to load Power Automate and it says Power Automate needs an update, but we are unable to apply the update right now. I have applied all updates and rebooted. this has been going on for several hours.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-01-19T17:32:45.4066667+00:00
Brovick, Edgar W 0 Reputation points
commented 2026-01-20T20:58:48.6766667+00:00
Kai-L 13,880 Reputation points Microsoft External Staff Moderator
2 answers

Authenticator App

I got logged out of my authenticator app and every time I try to log in it asks me to select a number on my authenticator app but I can’t since I’m logged out

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-01-19T15:50:58.9133333+00:00
Katherine Quesada 0 Reputation points
commented 2026-01-20T20:58:19.5033333+00:00
Kai-L 13,880 Reputation points Microsoft External Staff Moderator
3 answers

I cannot unassign license from users

I get the following error whenever I try to unassign license from users: "One or more licenses could not be unassigned. Please try again." I have Global Administrator role and License Administrator role assigned to my account yet I'm unable to…

Microsoft 365 and Office | Other
asked 2026-01-20T20:14:17.1133333+00:00
Akins Akinbajo 25 Reputation points
answered 2026-01-20T20:57:08.4233333+00:00
Crisss 2,395 Reputation points Independent Advisor
2 answers

External guest user not able to start a chat with anyone from our org

Hi, other external guests are able to chat with the users in our org but this one guest user is not able to. They're not getting the option to when they try to start a new chat We have tried re-creating their profile and the same issue still occurs. The…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-01-19T14:28:52.22+00:00
orangeymelon 0 Reputation points
commented 2026-01-20T20:56:44.79+00:00
Kai-L 13,880 Reputation points Microsoft External Staff Moderator
1 answer

Entire subdomain not Indexed by Bing despite passing all Technical Checks

Hello, I am contacting you regarding a persistent indexing issue affecting our website’s Italian subdomain: For several weeks, Bing Webmaster Tools has shown the following message for every inspected URL: “The inspected URL is known to Bing but has some…

Bing | Bing Webmaster Tools
Bing | Bing Webmaster Tools

A Microsoft service that provides website owners with tools to monitor, analyze, and optimize their site's performance in Bing search results.

408 questions
asked 2026-01-20T16:16:58.3633333+00:00
Elisa Borgato 0 Reputation points
answered 2026-01-20T20:55:39.12+00:00
Lucus-V 7,815 Reputation points Microsoft External Staff Moderator
2 answers

How do you contact support about signup errors without using X?

How do you contact support about signup errors without using X?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-01-19T02:23:59.37+00:00
Guy Davenport 0 Reputation points
answered 2026-01-20T20:51:47.98+00:00
Guy Davenport 0 Reputation points
1 answer

Help fix windows update error (0x80245006)

Help fix windows update error (0x80245006), cannot update. Last update is from August 2025

Windows for business | Windows Server | Devices and deployment | Install Windows updates, features, or roles
asked 2026-01-20T20:51:20.8833333+00:00
Rice IT Admin 0 Reputation points
answered 2026-01-20T20:51:32.07+00:00

AI answer

2 answers

Pin folder in File Explorer on open

Would there be a way to add a Pinned open in the File Explorer? You open a folder structure, and you close for the day, and ya you have a Parent folder to this, but you need to scroll or click 5 folders into the folder you're going to pick up Monday…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-01-20T19:58:19.9966667+00:00
JUANVAN 0 Reputation points
answered 2026-01-20T20:47:07.9933333+00:00
Crisss 2,395 Reputation points Independent Advisor
1 answer

Regarding 'College Students now get 12 months of Microsoft 365 Premium and LinkedIn Premium Career on us "

Hi Team, I am Tripti, I have recently saw an article on free linkedin subscription for students. I have submitted all the required details and all the verification is done. But on my portal I am not able to see linkedin premium option. I am attaching the…

Microsoft 365 and Office | Other
asked 2026-01-20T20:01:52.9966667+00:00
Tripti Agrawal 15 Reputation points
answered 2026-01-20T20:46:12.1833333+00:00
Aymeric-B 29,325 Reputation points Independent Advisor