Enterprise Applications screen not loading in Entra Admin Center

Question

Me and my team members cannot see anything in Enterprise Applications in Microsoft Entra Admin center today. We are loggedin with our administrative credentials but we briefly see "Error occurred" in the notifications area in the top right. Its not specific enough to tell us what the error is.

I confirmed we are signed in as admin.

Answer 1

@KjstechO365 I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Summarize the issue & steps you have taken to resolve this, as it would help other community members facing similar issue.

Issue: Unable to see anything in Enterprise Applications in Microsoft Entra Admin center, even though you logged in using admin roles which are required.

Solution: You further investigated from the networking standpoint, There was an expired DigiCert SHA2 Secure Server CA loaded in our Palo Alto firewalls.

Under Certificate Management > Certificates, deleted it, and pushed to firewalls. Refreshed page and now everything loads properly.

Please remember to "Accept Answer", so that others in the community facing similar issues can easily find the solution.

Answer 2

@KjstechO365 Apologies for the delay in responding to this post, did a quick test within my tenant i dont see any error within the Microsoft Entra Portal, have you captured any fiddler trace or har trace at the time of issue so that I can work with my team to investigate this further for you.

Steps to capture HAR trace - https://learn.microsoft.com/en-us/azure/azure-portal/capture-browser-trace

Steps to capture fiddler trace - https://learn.microsoft.com/en-us/power-query/web-connection-fiddler

Let me know if you have any further questions, feel free to post back.

Answer 3

Nevermind, I found a fix. There was an expired DigiCert SHA2 Secure Server CA loaded in our Palo Alto firewalls.

Under Certificate Management > Certificates, deleted it, and pushed to firewalls. Refreshed page and now everything loads properly.