MDM Intune

Question

Hello!

I've experienced when some devices are enrolled to MDM, those devices sometimes show fine and then when they are unrolled (either for troubleshooting or whatever) and enrolled back in, won't show up as before. The device below was enrolled on Feb 23th.

After 4 months, the device had to be factory reset and reinstalled the OS. The device was enrolled and looks like this:

The word "Microsoft Intune" is no longer there. I've seen this behavior on many devices (laptops and PCs). Why?

*Note: Our Intune policy is the default one that MS setup

Please advice.

Answer 1

@Carlos Lino, Thanks for posting in Q&A. For these affected devices, please ensure both the records in Microsoft Intune and Azure AD are deleted before we re-enroll.

However, if the above suggestion is already done but the issue still persists, please collect the following information to clarify:

1. For the user to enroll the device, please ensure both Azure AD premium license and Microsoft Intune license are assigned.
2. Please ensure the enrolled user is under MDM user scope or it is set as ALL.

https://learn.microsoft.com/en-us/mem/intune/enrollment/quickstart-setup-auto-enrollment

3. How did we enroll the devices? Did we get any error?

Please try the above suggestion and if there's any update, feel free to let us know.

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Answer 2

Has anyone found a solution for this?