My Azure file share backup deployment has failed multiple time with error 'CloudInternalError'

Question

This is the raw error:

{
  "code": "CloudInternalError",
  "message": "Microsoft Azure Backup encountered an internal error."
}

The resource type is Backup Item and the operation name is 462C5B78350DFA0B.This is very difficult to debug, because there is no clue here as to what caused the error.

Answer 1

Hello,

Thank you for your question.

The error message "Microsoft Azure Backup encountered an internal error" is quite generic and could be caused by a variety of issues. Here are some general steps you can take to troubleshoot:

Check Azure Status: Check the Azure status page to see if there are any ongoing issues with Azure Backup service in the region where your resources are located.

Check Operation Details: If you're seeing this error in response to a specific operation, check the operation details for more information. This might give you more context about what's going wrong.

Retry the Operation: Sometimes, transient issues can cause operations to fail. Try retrying the operation to see if the problem persists.

Check Resource Health: Check the health of the resources involved in the operation. If a resource is unhealthy, it might be causing the operation to fail.

Review Activity Log: Review the activity log for the resources involved in the operation. The activity log might contain more detailed error messages that can help you diagnose the problem.

For more troubleshooting steps, refer here - https://learn.microsoft.com/en-us/answers/questions/1477898/cloudinternalerror-while-creating-enhanced-policy, https://learn.microsoft.com/en-us/answers/questions/1631690/azure-backup-with-enhanced-policy-cant-be-enabled, https://learn.microsoft.com/en-us/answers/questions/513691/mars-register-server-wizard-fails-encountered-an-i, https://learn.microsoft.com/en-us/answers/questions/1324622/issue-with-azure-backup-%28cloudinternalerror%29

If you still see similar results, please feel free to submit Microsoft Support Request. Thank you.