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Why do sporadic devices drop out of Entra?

Autumn Fox 20 Reputation points
2024-07-18T20:04:25.4933333+00:00

We have the following setup:

#1: We use Entra ID completely (Not hybrid)

#2: We have autopilot set up, so that when a Windows device joins Entra ID it is enrolled into Intune.

#3: We have turned off the Intune rule that disabled stale devices in Intune.

#4: We do not have any rules in Entra ID that remove stale devices.

Sporadically we will have an issue where a device seems to be removed from Entra ID, and subsequently from Intune as well. We have noticed it during the following scenarios:

#1: Old user will leave the company, and the user locks their computer. When the new user goes to log into the computer, they will reboot the machine to get the "OTHER" user log in, and when they go to log in, we discover the device is missing from Intune and Entra. Is there an audit log feature in Entra that we can turn on to see the history of a missing device. (By the time we realize the issue the device is gone from Entra and Intune, so we currently do not see a way to see logs for a removed device)

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
441 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,720 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,532 questions
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  2. Crystal-MSFT 46,006 Reputation points Microsoft Vendor
    2024-07-19T01:23:48.3566667+00:00

    @Autumn Fox , Thanks for posting in Q&A. For the device delete issue, I would like to confirm if the issue is only with one device or all the devices are affected.

    Meanwhile, could you confirm if the device is unenrolled from device side like remove the device in company portal or disconnect under Settings> Accounts> Access work or school account when the old user is leaving.

    Meanwhile, if the device is deleted in Intune portal, you can check the audit log to see if it is recorded.

    https://learn.microsoft.com/en-us/mem/intune/fundamentals/monitor-audit-logs

    If there's any update, feel free to let us know.

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