Outlook issues

Question

Outlook issues

N, Rajesh 5

Under the options tab in outlook I am able to see only BCC option I am not able to see from option can you help with that?

N, Rajesh 5 Reputation points

2025-06-16T09:41:40.47+00:00

My issue still continues refer screen shot both From and BCC are greyed out
Jack-Bu 2,300 Reputation points Microsoft External Staff Moderator

2025-06-16T12:25:06.0633333+00:00
Hi N, Rajesh,

Thanks for updating on your issue.

Outlook quirks issue like this can definitely be frustrating, especially when you're trying to work efficiently. Therefore, I'm here to try my best to help you resolve this issue. After further researching similar cases and reviewing the thread at https://learn.microsoft.com/en-us/answers/questions/758179/need-to-remove-or-hide-from-field-in-new-email-of, it seems that the “Show fields” section under the Options tab in classic Outlook can behave unexpectedly when multiple email accounts are configured.

According to the marked response in that topic, there is an important step that I haven't suggested to you in the previous answers that may help resolve the issue:

Go to File > Account Settings > Email Accounts

Under the Email tab, select the account you want to use and click “Set as Default”

Then go to File > Options > Mail and check “Always use the default account when composing new messages”

Restart Outlook and try composing a new email again. Then check the Options tab to see if the “Show fields” section appears correctly.

Note: A user in that thread mentioned this solution worked well in Outlook version 2309 (Build 16827.20130). If possible, please check your Outlook version and update to the latest one for the best experience.

If your Outlook is already configured as described above and the issue still persists, also according to a comment from a user in the thread I mentioned earlier that resolved this issue by trying to create a new Outlook profile. So, I recommend again trying to create a new Outlook profile. Once you’ve created the new profile, add only your main account and test whether the issue still occurs.

You can follow Microsoft’s guide on creating new Outlook (classic) profile here: https://support.microsoft.com/en-us/office/create-an-outlook-profile-6e0b2fdc-0f3c-4f6f-bdd1-5c8d7b7f3c0e.

Let me know how it goes or if you'd like help walking through any of the steps!
Kudos-Ng 1,095 Reputation points Microsoft External Staff Moderator

2025-06-18T10:53:07.0533333+00:00

Hi N, Rajesh,
Just checking in to see if you had a chance to try the newest suggestions provided.

Has there been any progress or are you still experiencing the issue?

Let us know how things are going, we are happy to help further if needed!
Kudos-Ng 1,095 Reputation points Microsoft External Staff Moderator

2025-06-20T13:42:31.68+00:00

Hi N, Rajesh,

I hope you're doing well. I wanted to follow up again regarding the issue you mentioned with Outlook.

If you're still experiencing problems, please let us know so we can assist you further.

Your feedback is important to us, and we're here to help!
N, Rajesh 5 Reputation points

2025-06-21T06:48:19.5866667+00:00

None of the solution provided worked out I am trying all possible means but all are dead end.
Kudos-Ng 1,095 Reputation points Microsoft External Staff Moderator

2025-06-25T15:03:42.11+00:00
Hi N, Rajesh,

Thanks for your response! I’ve tried installing Classic Outlook and adding accounts to test whether I could reproduce the issue you described. Here’s what I found:

Initially, I added one account and composed a new email. I went to Options, and the From field button was visible as expected.

Then I added a second account and tried composing another email. This time, the From field button disappeared, regardless of the solutions I tried to bring it back.

It seems this behavior is tied to how Classic Outlook handles multiple mailboxes. To confirm, I removed one of the accounts, and the From field button reappeared.

This suggests that the missing From field might be a design behavior in Classic Outlook when multiple accounts are configured.

Here’s the version of Outlook I used for testing:

I hope this helps clarify the issue! Let me know if you have any further questions or if you'd like me to test anything else.

If you think my reply is helpful to you, please consider marking it as an answer. This helps others in the community facing similar problems.

Thanks for your understanding.
N, Rajesh 5 Reputation points

2025-06-25T15:10:05.9933333+00:00

Thanks much Kudos-Ng this helps. I will treat this issue closed.

Thanks to all who took all efforts to help and it means a lot to me.

2 answers

Your answer

N, Rajesh 5 Reputation points

2025-06-16T09:41:40.47+00:00

My issue still continues refer screen shot both From and BCC are greyed out
Kudos-Ng 1,095 Reputation points Microsoft External Staff Moderator

2025-06-18T10:53:07.0533333+00:00

Hi N, Rajesh,
Just checking in to see if you had a chance to try the newest suggestions provided.

Has there been any progress or are you still experiencing the issue?

Let us know how things are going, we are happy to help further if needed!
Kudos-Ng 1,095 Reputation points Microsoft External Staff Moderator

2025-06-20T13:42:31.68+00:00

Hi N, Rajesh,

I hope you're doing well. I wanted to follow up again regarding the issue you mentioned with Outlook.

If you're still experiencing problems, please let us know so we can assist you further.

Your feedback is important to us, and we're here to help!
N, Rajesh 5 Reputation points

2025-06-21T06:48:19.5866667+00:00

None of the solution provided worked out I am trying all possible means but all are dead end.
Kudos-Ng 1,095 Reputation points Microsoft External Staff Moderator

2025-06-25T15:03:42.11+00:00

Hi N, Rajesh,

Thanks for your response! I’ve tried installing Classic Outlook and adding accounts to test whether I could reproduce the issue you described. Here’s what I found:

Initially, I added one account and composed a new email. I went to Options, and the From field button was visible as expected.

Then I added a second account and tried composing another email. This time, the From field button disappeared, regardless of the solutions I tried to bring it back.

It seems this behavior is tied to how Classic Outlook handles multiple mailboxes. To confirm, I removed one of the accounts, and the From field button reappeared.

This suggests that the missing From field might be a design behavior in Classic Outlook when multiple accounts are configured.

Here’s the version of Outlook I used for testing:

I hope this helps clarify the issue! Let me know if you have any further questions or if you'd like me to test anything else.

If you think my reply is helpful to you, please consider marking it as an answer. This helps others in the community facing similar problems.

Thanks for your understanding.
N, Rajesh 5 Reputation points

2025-06-25T15:10:05.9933333+00:00

Thanks much Kudos-Ng this helps. I will treat this issue closed.

Thanks to all who took all efforts to help and it means a lot to me.

Answer 1

Chris Mabhele 75

Hi Rajesh,

Do you have more than one mailbox configured in your Outlook? If so, you can try the following:

Click your profile > View all Outlook settings > Mail > Compose and Reply > Enable "Always show From".

Thanks,

Chris

N, Rajesh 5 Reputation points

2025-06-06T06:50:52.4666667+00:00

Thanks Chris for the answer, but I don't want to see "from" option when I open a new mail box as you rightly said I have 2 mail box configured one is yahoo and another one is outlook official mail box
Chris Mabhele 75 Reputation points

2025-06-06T08:26:51.3766667+00:00

Hi Rajesh, I might be misunderstanding you. Your original questions say you are not able to see from option but your reply says you don't want to see "from" option. Please clarify. A screenshot of the issue might also help.
N, Rajesh 5 Reputation points

2025-06-06T08:32:08.6333333+00:00

I am not seeing the "From" button under "option" tab, so that I have the option to enable or disable the "From" in my mail box
N, Rajesh 5 Reputation points

2025-06-06T10:12:33.99+00:00

I need the "From" button visible under the options tab which is currently not visible I shared screen shot in my previous comment for clarity

Answer 2

Jack-Bu 2,300 Microsoft External Staff Moderator

Hi N, Rajesh,

Thank you for posting your question in the Microsoft Q&A forum.

́*Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.**

It seems like you're using Classic Outlook and having trouble finding the "From" button to hide in the "Show fields" under the "Options" tab. You might have faced some issues with the Outlook desktop app. Here are some suggestions that you can try:

Open Outlook in Safe Mode:

This can help identify if any add-ins or settings are causing the issue. To open Outlook in Safe Mode, press Ctrl and click on the Outlook icon or press Windows + R, then type Outlook.exe /safe and click OK or press Enter. You can find these actions in this link: Open Outlook in safe mode - Microsoft Support

Create a new Outlook profile:

Sometimes creating a new profile in Outlook can fix some issues. You can follow the instructions on Create an Outlook profile - Microsoft Support to create a profile in Classic Outlook.

Workaround: Use Outlook Web App:

As a workaround, you can use the Outlook Web App by visiting https://outlook.com. After your mailbox is created, draft an email, then look for the "Show From" under the options tab like the image below. This can be a temporary solution while you troubleshoot the issue in the desktop app.

I hope these suggestions help! Let me know if you need further assistance.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Jack-Bu 2,300 Reputation points Microsoft External Staff Moderator

2025-06-10T14:02:09.9766667+00:00

Hi N, Rajesh,

Is there any update on this thread?

If the issue has been resolved, please mark the helpful replies as answers.

This helps others in the community facing similar problems.

Thanks for your understanding.
N, Rajesh 5 Reputation points

2025-06-10T14:10:54.9633333+00:00

No my issue is not resolved.
Jack-Bu 2,300 Reputation points Microsoft External Staff Moderator

2025-06-12T12:41:55.0533333+00:00
Hi N, Rajesh,

I'm really sorry to hear that the issue still hasn't been resolved despite trying all the suggestions above. That must be incredibly frustrating, and I completely understand how discouraging it can feel when nothing seems to work.

I'd like to offer a few additional steps that you can try:

Clearing the Outlook Cache

Sometimes, corrupted cache files can cause persistent issues. Here's how to clear them:

Close Outlook completely.

Press Windows + R to open the Run dialog.

Paste this path and press Enter: %localappdata%\Microsoft\Outlook

Open the RoamCache folder.

Press Ctrl + A to select all files, then right-click and choose Delete.

Note: You may want to back up the files before deleting them, just in case you need to restore anything.

Clear Windows Credentials for Outlook

Stored credentials can sometimes conflict with new login attempts. Try this:

Press Windows + S, type Credential Manager, and open it.

Go to the Windows Credentials tab.

Look for entries related to Outlook, Office 365, or your email address.

Click Remove for each relevant entry.

Restart Outlook and re-enter your login credentials.

Reset Customized Ribbon (if applicable)

If you've customized the Outlook ribbon, it might be worth resetting it:

Open Outlook.

Go to File > Options > Customize Ribbon.

Click Reset (bottom right) and choose Reset all customizations.

Please give these steps a try and let me know how it goes. If the issue still persists, I’d be happy to help you dig deeper or escalate it further.
Kudos-Ng 1,095 Reputation points Microsoft External Staff Moderator

2025-06-16T09:32:03.98+00:00

Hi N, Rajesh,
It has been a while, and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.

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Outlook issues

2 answers

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