Interpretation in teams

Question

Hello there,

Although I enabled in meeting options language interpretation when I am making the call I still listen to the native language and not the interpretation.

Moreover, I do not get the option to turn on or off interpreter.

May I please have your assistance?

Best regards

Christos Kesoglidis

Answer 1

Hi CKES (Christos Kesoglidis) 

Thank you for reaching out to the Microsoft Q&A Forum, and I apologize for the inconvenience you're experiencing.  

Based on your description, it appears that the language interpretation feature is not functioning as expected. While the exact cause of the issue is currently unclear, you can try the following troubleshooting steps to see if the problem persists: 

1. Turn off spatial audio: If spatial audio is enabled during a meeting with live interpretation, you may hear both the original and interpreted audio at the same volume. To resolve this, turn off the spatial audio and rejoin the meeting. This should allow you to hear the interpreter more clearly, with the original audio volume reduced. 
2. Use the web version temporarily: If you're currently using the desktop app, we recommend switching to the Microsoft Teams web version as a temporary workaround. This can help avoid disruptions while the issue is being investigated. 
3. Clear Teams cache and reconfigure settings: Clearing the Teams cache can resolve many unexpected behaviors. You can follow the instructions in this Microsoft Learn article: Clear the Teams client cache – Microsoft Teams | Microsoft Learn.  After clearing the cache, reconfigure the language interpretation settings by following the steps in this guide: Use language interpretation in Microsoft Teams meetings – Microsoft Support 

If the issue continues after trying these steps, please let us know so we can assist you further. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.