Unexpected error – ERROR_VUE_WIDE_BLOCK

Question

I encountered an unexpected error while accessing a page on Microsoft Learn. The screen shows the message “Unexpected error – ERROR_VUE_WIDE_BLOCK.” I’ve tried refreshing the page and using different browsers, but the issue persists.

Here’s the URL where the error occurs: https://learn.microsoft.com/en-us/unexpected-error?s=ERROR_VUE_WIDE_BLOCK

Could you please help check what might be causing this or advise how I can fix it?

Thank you very much for your assistance.

Moved from: Microsoft System Center | Other

Answer 1

Just for someone else stuck with this issue, here is what I did.

The error ERROR_VUE_WIDE_BLOCK means multiple payment failure, after whic vue system automatically locks the account.

You would need to unblock your account.

For that

• visit the url - https://www.pearsonvue.com/us/en/theopengroup.html?tab=asia-pacific-region
• find the toll-free contact number for your locality
• over the call, they will ask for few details (for verification)
• post that they will unblock your account

 

Please mark me helpful if indeed it resolves your issue. Best of luck.

Answer 2

Hi @Pham, Thi Minh Chau
Thank you for reaching out via the Microsoft Q&A forum. 

After checking your concern, I truly apologize to inform that Microsoft Certification / Exams is currently not supported in the Q&A forums.

I recommend creating a support request via https://aka.ms/credentialssupport for this issue so that you can get more professional help. The support team can provide further guidance and help you with the steps to resolve this issue. 

Then you can see this request screen, and you can select different options depending on your needs.

Link reference: https://learn.microsoft.com/en-us/credentials/support/help 

I hope this information is helpful. 

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Answer 3

The error message "Unexpected error – ERROR_VUE_WIDE_BLOCK" indicates that there is an unexpected issue occurring on the Microsoft Learn platform. Since you've already tried refreshing the page and using different browsers without success, here are a few additional troubleshooting steps you can consider:

1. Clear Browser Cache: Sometimes, cached data can cause issues. Try clearing your browser's cache and cookies.
2. Disable Browser Extensions: Certain browser extensions may interfere with website functionality. Try disabling them temporarily to see if that resolves the issue.
3. Check for Updates: Ensure that your browser is up to date, as older versions may have compatibility issues with modern web applications.
4. Try Incognito Mode: Open your browser in incognito or private mode, which disables extensions and uses a fresh session.
5. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance, as they may have more specific insights into this error.

If you continue to experience this problem, it may be a temporary issue with the Microsoft Learn service itself, and checking back later could also be an option.

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References:

• Unexpected error
• Troubleshooting common training issues in Microsoft Learn