Need to change accoutn country address. We no longer do business in mexico. We have hq in ny city

Question

We had business interest in mexico until recntly. We no longer have operations in mexico. We have relocated to ny city. How do i update region.

thanks

Answer 1

Hi @Victor Antillon, 

Thank you for reaching out and for the background on your business move. 

Based on Microsoft’s official guidance, the country/region of your Microsoft 365 organization cannot be changed after the tenant is created. This setting determines the services available to you, billing currency and taxes, and where your data is stored.  

For your reference: Change your organization's address, contact preferences, and technical contact in the Microsoft 365… 

To use a different country or region, you need to create a new Microsoft 365 tenant with the correct location and purchase a new subscription. After that, you can migrate your data from the existing tenant to the new one and then cancel the original subscription once everything has been moved successfully. 

Here's the common path you can follow: 

• Visit the Microsoft 365 Plans page:  
  • For Enterprise plans: Compare Office 365 Enterprise Pricing and Plans | Microsoft 365 
  • For Business plans: Microsoft 365 Business Plans and Pricing | Microsoft 365 
• Choose a plan and create the new tenant: Select any of the available plans and click "Try for free" or "Buy now" to begin the setup process. If your original subscription is from a partner/reseller, you can contact them to purchase a new subscription.
• Follow the guided setup: Complete the steps to create a new Microsoft account and a new tenant. This will be a separate and independent Microsoft 365 environment.   
• Migrate to the new tenant: Use Microsoft’s migration documentation to move your data, including mailboxes, files, and sites Microsoft 365 migration documentation - Microsoft 365 | Microsoft Learn 
• Once migration is complete and everything is working in the new tenant, cancel the original subscription: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn 

I understand this approach may feel inconvenient, but it is designed to protect your company’s data and ensure that billing, compliance, and service availability are set up correctly for your new location.

To make sure the process goes smoothly without any data loss, downtime, or configuration issues, it’s strongly recommended to contact Microsoft Support. They can help by: 

• Reviewing your current tenant and confirming the best migration approach 
• Providing step-by-step guidance tailored to your environment 
• Assisting with data migration tools and setup 
• Helping troubleshoot issues during the transition 
• Guiding you through domain transfer and billing alignment 

For business support:   

• Find your Microsoft 365 admin: If you don't know who the global admin is in your organization, you can find guidance here: How can I find my Microsoft 365 admin? - Microsoft Support    
• Submit a service request: The Global Administrator should create a support request with Microsoft to receive advanced technical assistance. For detailed instructions, see: Get support - Microsoft 365 admin | Microsoft Learn    
• If your organization's subscription is from a partner or reseller: Contact the reseller's support provider to help open a service request on behalf of you instead.    

I hope this information helps. Thank you again for reaching out. 

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Answer 2

For a Microsoft 365 business (organization) account, the country/region of the tenant cannot be changed in-place. The country/region set when the organization was created determines available services, taxes, billing currency, and data center location.

To move from Mexico to the US (New York) for Microsoft 365 business:

1. Keep the existing tenant as-is (country/region = Mexico). The country/region on this tenant cannot be changed.
2. Sign up for a new Microsoft 365 organization/tenant and choose United States as the country/region during signup.
3. Purchase the needed subscriptions in the new US tenant.
4. Migrate data and users from the old tenant to the new one (for example, mailboxes, SharePoint/OneDrive content, Teams data) using migration tools or a partner.
5. When the migration is complete and verified, cancel the old (Mexico) subscriptions and decommission that tenant.

Within the existing tenant, addresses such as Sold-to, Bill-to, and Service usage can be updated to reflect the New York HQ, but the Country/Region field itself cannot be changed.

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References:

• Change your organization's address, contact preferences, and technical contact in the Microsoft 365 admin center
• Change the billing addresses for your Microsoft business subscription