Microsoft Teams
A Microsoft customizable chat-based workspace.
10,267 questions
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It is happening to me too and I have not been able to resolve it. So frustrating!
Microsoft Teams app crashing on Mac OS Monterrey
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JerryH
31
Reputation points
Anyone experiencing regular Teams app crash when using on iMac using Monterrey OS?
Every teams call I have - about 20 minutes in - the app crashes and I have to restart app, reconnect to meeting only to find I am on the call twice.
Microsoft Teams
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
3,319 questions
{count} votes
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Prasad-MSFT 6,876 Reputation points Microsoft Vendor2022-07-18T05:32:36.783+00:00 We are mainly responsible for Microsoft Teams app development related issues.
For Microsoft Teams product issues/failures your tenant Admin can reach out to Microsoft 365 Product Support.
For general questions about Microsoft Teams please post your question on Microsoft Teams Community.
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JimmyYang-MSFT 53,686 Reputation points Microsoft Vendor2022-07-18T08:00:48.803+00:00 Hi @JerryH
Does this issue only happened in Mac OS?
Have you tried to change another device to see if it can be reproduced? -
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Luke Shumate 26 Reputation points2022-09-30T14:11:40.597+00:00 Hi Jimmy,
Yes, it seems to be Mac specific. None of our employees (me included) have had this issue with our Windows clients.
It is happening to multiple users who are on Mac products. So it is not isolated to just one user/account.
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Ray Dzek 11 Reputation points2022-11-17T22:17:29.52+00:00 Add me to the "me too" pile. Teams will not stay open and appears to be randomly crashing within 30 minutes of being opened.
Monterey 12.6.1
Teams 1.5.00.26358 11/17/22 -
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OGPLUGBONE 6 Reputation points2022-12-14T19:29:09.55+00:00 I was not able to reproduce the issue ever but can say the issue has resolved itself over time. I'm not sure what fixed it whether its various OS upgrades to now (13.1) or a backend config change by microsoft as my mac mini was having the issue but not my macbookpro when they both were on Monterrery.
Thanks,
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Tapp, Cameron 6 Reputation points2023-01-05T16:14:51.937+00:00 Same here, Teams meetings crash after 3 to 6 minutes. I have:
Emptied the cashe, twice
Thrown away the app. It reloaded itself.
Restarted my computer.
Disable GPU Acceration
Tried using the web version
Turned wifi off on my phoneIm on a MacBook Pro, Ventura 13.1
Any help would be greatly appreciated
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Luke Shumate 26 Reputation points
2022-09-29T14:11:10.093+00:00 Any updates on this? It is happening for my clients on desktop and web client. Tried all the normal solutions (reinstall, cache and cookies, restarts, clear libray/app data, etc.)
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Nicholas Simpson 6 Reputation points2022-09-30T09:11:15.437+00:00 I am also experiencing this. I cannot use Teams on OSX any more, as it crashes shortly into every call.
Big Sur 11.6.8, latest patches to Office.
Does not occur on other devices (non-OSX).
Quite often displays a box saying "Your video stopped working - Try unplugging your camera and plugging it back in, or use another device", the beachballs.There is no way to recover the program (shows as "Not Responding" in the Force Quit dialog). Only thing I can do is Force Quit it.
Hope some of this may be of slight help.
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Tomas Andersen 6 Reputation points2022-11-09T08:17:04.663+00:00 I am also experiencing this, but it started a few days ago. Approx from November 1? In addition to the crash problem I am also experiencing that teams is consuming a lot of resources from my MAC.
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Nicholas Price 16 Reputation points2022-11-16T16:55:52.7+00:00 I just updated to Ventura 13.0.1 (22A400) and this just started happing to me today. Crashing mid-call. Tells me I am on an older version of Teams on reboot, then I update it and the cycle repeats.