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Impact of disabling Azure CDN

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To ensure optimal performance, Customer Insights - Journeys uses Azure Content Delivery Network (CDN) to cache images embedded in email, lead generation forms, and pages. Customer Insights - Journeys may transfer customer data outside of the selected Azure geographic location when using the following features that utilize Azure CDN:

If you decide to not use Azure CDN, you can still execute marketing campaigns by hosting assets and forms in a content management system (CMS) of your choice. You should be aware, however, that the functionality listed below is impacted if you disable Azure CDN.

Note

Starting February 2024, a feature switch will be added that allows you to disable Azure CDN.

Impacted feature areas if Azure CDN is disabled

Assets library

  • Not accessible.

Forms

  • You can view, edit, and create new forms but you can't publish them.
  • The forms can't render on the webpage. This applies to forms hosted as standalone pages and forms embedded in webpages using JavaScript.

Editing or creating emails (in the email editor):

  • Can't utilize assets from the asset library.
  • Can't upload assets to the library.
  • Can't add forms.

Previously created emails (in the email editor):

  • Can't render assets, assets show as broken links.

Previously sent emails (in customer inboxes):

  • Customers can't see images, they see broken links.
  • Customers can't download files, videos, or documents.
  • Customers can't access forms.

Email templates

  • Assets in any email templates won't be accessible.
  • Can't upload assets.
  • Previously created templates won't render assets.

Live journeys

If you opt out while a journey is running:

  • Your customers receive the emails, but can't see images or download files, videos, or documents.
  • Your customers receive the emails, but can't open and interact with forms.

Content blocks

  • Assets in any content block won't be accessible.
  • Can't upload assets.
  • Previously created content blocks won't render assets.

Push notifications

  • Can't upload images.
  • Previously created notifications won't render images.

Contact timeline

  • Can't preview images in sent emails.
  • Can't show information about forms.

Analytics and insights

  • Can't show information regarding filled forms.
  • Any data of filled forms in all product areas won't be accessible.
  • Contact insights about forms won't be accessible.