Microsoft Planner

Question

Since the update to Microsoft planner, none of my team can add new tasks. do you know what may have happened?

Answer 1

Hi @phil dean 

Thank you for reaching out and sharing your situation. 

There are a few common causes that could explain why your team can no longer add tasks. 

The most likely scenario is that your plan may have been upgraded or converted to the new Planner (Premium) experience. When this happens, the original plan can become read-only and archived, which means users won’t be able to add or edit tasks in it.  

In many cases, there is a new (active) version of the plan created during this conversion, and task creation is only possible in that version. 

Additionally, there are a couple of other possibilities to check: 

• Licensing changes: The Planner service may no longer be enabled for some users, which can prevent task creation.  
• Temporary effects of the recent Planner update rollout: Microsoft introduced major changes in early 2026, and some features or behaviors may vary temporarily during rollout. 

Here are few steps that you can try: 

1. Open the plan directly in Planner on the web (not just via Teams) 

• Confirm whether the plan shows as read-only or archived 
• See if there is a newer version of the same plan available 

1. Try creating a task in a different plan 

• This helps determine if the issue is plan-specific or affecting all plans 

1. If you have admin access, verify that affected users still have the Planner service enabled in their Microsoft 365 licenses 

For more information, please refer to the following link: 

• Converting basic plans into premium plans 
• Understand Planner premium trials and license assignments 

I hope this information is useful. Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this response helps clarify the situation and suggests a potential next step. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well. 

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out. 

I look forward to your thoughts on this. 

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Answer 2

In April 2024, the “Tasks by Planner and To Do” app in Microsoft Teams was renamed to Planner and received the new Planner experience. This change brings together plans, projects, and To Do lists into a single experience and also aligns with the broader rollout of the new Planner across Teams and the web.

Given this update, the most common reasons team members suddenly cannot add tasks are:

1. Working in the wrong experience or endpoint
   Teams members may be opening an older or different endpoint (for example, an older Project/Planner tab or a non-synced web view). Existing Project and Roadmap tabs in Teams no longer open the associated project and instead show guidance to re-pin using the Planner tab. Ensure that:
   • The team is using the Planner app in Teams (the renamed “Tasks by Planner and To Do” app), not an old Project or Roadmap tab.
   • Any old Project tabs are replaced with a Planner tab pointing to the current plan.
2. Plan type or licensing changes (basic vs premium plans)
   The new Planner unifies basic and premium plans (formerly Project for the web). If the plan was created or converted as a premium plan, members without the appropriate premium entitlement may see restrictions such as being unable to work on or add tasks. In similar scenarios, this has been resolved by downgrading the plan from premium back to a standard/basic plan in the plan’s details so that all team members can edit and add tasks again.
3. Planner endpoint transitions
   Project for the web has been retired and users are redirected to Planner for the web, where both basic and premium plans are available. If the team was using Project for the web or older Project endpoints, they should now access and manage tasks directly in Planner in Teams or Planner for the web to ensure full functionality.

To restore the ability for the team to add tasks:

1. Open Microsoft Teams and ensure the Planner app is installed and used (not legacy Project/Roadmap tabs).
2. Open the affected plan in Planner and check the plan details to confirm whether it is a premium plan; if colleagues without premium licenses cannot edit, downgrade the plan to a standard/basic plan so they can add tasks again.
3. If the plan was previously accessed via Project for the web or a Project tab, re-pin it using a Planner tab in the relevant team channel and work from there.

If the issue persists after confirming the above, an admin should review the organization’s Planner/Project licensing and any recent changes to ensure all required users have access to the appropriate plan type.

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References:

• Frequently asked questions about Microsoft Planner
• Microsoft Planner for admins
• Manage the Planner app for your organization in Microsoft Teams
• Getting started with Planner in Teams
• Why have Project for the web and the Project and Roadmap app in Teams become Planner for the web and Planner in Teams?
• How to cancel Microsoft Project Planner 3 Testversion? My team cannot work on the Plans! - Microsoft Q&A