Microsoft Teams
A Microsoft customizable chat-based workspace.
10,268 questions
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I have seen the same issue. I am joining meetings through the browser for the time being.
Microsoft Teams app crashing on Mac OS Monterrey
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JerryH
31
Reputation points
Anyone experiencing regular Teams app crash when using on iMac using Monterrey OS?
Every teams call I have - about 20 minutes in - the app crashes and I have to restart app, reconnect to meeting only to find I am on the call twice.
Microsoft Teams
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
3,319 questions
{count} votes
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Prasad-MSFT 6,876 Reputation points Microsoft Vendor2022-07-18T05:32:36.783+00:00 We are mainly responsible for Microsoft Teams app development related issues.
For Microsoft Teams product issues/failures your tenant Admin can reach out to Microsoft 365 Product Support.
For general questions about Microsoft Teams please post your question on Microsoft Teams Community.
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JimmyYang-MSFT 53,761 Reputation points Microsoft Vendor2022-07-18T08:00:48.803+00:00 Hi @JerryH
Does this issue only happened in Mac OS?
Have you tried to change another device to see if it can be reproduced? -
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Luke Shumate 26 Reputation points2022-09-30T14:11:40.597+00:00 Hi Jimmy,
Yes, it seems to be Mac specific. None of our employees (me included) have had this issue with our Windows clients.
It is happening to multiple users who are on Mac products. So it is not isolated to just one user/account.
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Ray Dzek 11 Reputation points2022-11-17T22:17:29.52+00:00 Add me to the "me too" pile. Teams will not stay open and appears to be randomly crashing within 30 minutes of being opened.
Monterey 12.6.1
Teams 1.5.00.26358 11/17/22 -
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OGPLUGBONE 6 Reputation points2022-12-14T19:29:09.55+00:00 I was not able to reproduce the issue ever but can say the issue has resolved itself over time. I'm not sure what fixed it whether its various OS upgrades to now (13.1) or a backend config change by microsoft as my mac mini was having the issue but not my macbookpro when they both were on Monterrery.
Thanks,
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Tapp, Cameron 6 Reputation points2023-01-05T16:14:51.937+00:00 Same here, Teams meetings crash after 3 to 6 minutes. I have:
Emptied the cashe, twice
Thrown away the app. It reloaded itself.
Restarted my computer.
Disable GPU Acceration
Tried using the web version
Turned wifi off on my phoneIm on a MacBook Pro, Ventura 13.1
Any help would be greatly appreciated
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MacUser 6 Reputation points2022-08-25T20:40:03.567+00:00 I have been having lot of issues with my teams on MAC Book pro - Monterey. Teams freezes , call drops in the middle every 2 to 3 minutes. I have done the following but no luck so far. Have been using Microsoft Teams app only.
- Deleted Teams cache
- Reinstalled Teams
- Reinstalled Teams to previous version @1.4
- Changed WiFi Connectivity
Any other suggestions ?
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OGPLUGBONE 6 Reputation points
2022-08-30T14:53:25.413+00:00 I also am having this issue on MacOS Monterrey 12.5.1 where when i join a video call or share my screen the app will crash unexpectedly. It does not fully close the app but closes the session over and over. This does not occur on my windows 10 pc which is sitting directly next to it.
Very frustrating and causing issues where I have to use my Win10 PC. Bummer.
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Quentin Sylvestre 16 Reputation points2022-09-08T15:00:20.187+00:00 I have been having this issue for about 3 weeks as well.
Tried the following, without success:- Remove Teams cache
- Remove Teams credentials and force re-login
- Uninstall Office and re-install from scratch
- Reset my Mac
I reset my Mac yesterday, and the issue happened again straight away.
MacOS version: Monterey 12.5.1 (latest)
It's extremely annoying, in particular when it happens with customers. I have to take meetings from my phone or the online Teams version.
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SRahlao_Gmail 6 Reputation points2022-09-13T08:07:16.577+00:00 Can somebody please help, I have the same issue - MS Teams freezing (I can hear others but all buttons are not active and I can't unmute or mute), frustrating, :(. MacBook Pro (2020), M1 - MacOS Monterey 12.4. It only happens on Mac (my phone works well but not many Teams functionalities). sad
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